We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“MAGNIFICO!!!!” 5 of 5 stars
Review of Hard Rock Hotel & Casino Punta Cana

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hard Rock Hotel & Casino Punta Cana to your Saves list
Hard Rock Hotel & Casino Punta Cana
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Turistico del Este Km.28 No.74, Bavaro, Punta Cana 74, Dominican Republic   |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
KIDS STAY FREE
Ranked #4 of 17 Hotels in Bavaro
Certificate of Excellence 2014
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
“MAGNIFICO!!!!”
5 of 5 stars Reviewed October 1, 2013

more than we expected... The staff were all smiling and friendly. The place is so clean. The food is great at The Market - a big thanks to Damaris, Masso, Marcelina, Carpio for their great friendly service. We had a great time eating at The Zen - thanks to Jorge Rivera who gave us the best habachi food and showed us his expertise of playing with his cooking utensils.Warm wishes and big thanks to the Chef "Marvin" who looked around for a lemon slice while the original server just told me flat simple"we ran out of lemon", left me now with an ugly plain gin tonic and that was when your Chef Marvin came to the rescue. Thanks Marvin. Although she came back with lemon juice , she just poured it in my glass without even asking ..... was not impressed with her at all that i did not finish that drink - what a waste!!!! The slot attendants at the casino were very friendly and attentive to our needs - hats off to the pregnant Jullisa, 90 pounds Marlenny, and the Japanese/Dominican Geisha. And dont forget those servers - were just very polite and very happy to serve their guests. The place is just so clean and soooo beautiful, the plants are well tendered, the lawn well manicured and all around was just absolutely clean and tidy. The room we were in was huge + having a jacuzzi inside was a real treat. So many pools you can choose from, restaurants everywhere except for Isla which is under renovation + i enjoyed your arcade, ice cream parlor, your karaoke bar, moon lounge - i fell in love with the place. Overall - we are just so satisfied with our stay and the best vacation we ever had!!!! From Olive and Carlos, Scarborough, Canada

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thank you so much for the incredible review olive u! We are so glad that you got to experience all that the Hard Rock Hotel & Casino Punta Cana has to offer. We’ll make sure to give huge props to all of the team members that you mentioned and of course we will give super huge props to Marvin. We also appreciate the feeback about the original server and the “lemon incident”as it helps us learn what we need to work on. We are so proud to have hosted “the best vacation we ever had!!!” Come back soon! Chef Rivera will continue to practice so he is up for the challenge of out doing himself next time! Rock On!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

11,165 reviews from our community

Traveler rating
    6,790
    2,453
    1,136
    462
    324
See reviews for
3,786
3,788
86
594
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,854)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed October 1, 2013

I feel Hard Rock was awesome. The accommodations were very nice, Never hard to get something to eat at the restaurants. We had fantastic service at Cafeto and the Market from Chayrel Delgado. She is very polite and very attentive to your table. She is also very friendly. Beautiful customer service.

Room Tip: I would think any room would be good...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thanks for your review Paula L! We’ll be sure to pass along your compliments to Chayrel! Come back and rock with us again soon!!! Rock on!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013

The property was well maintained and beautifully landscaped. The resort sits on one of the most beautiful beached I have ever visited with crystal clear blue water and great powder sand. The resort is a bit bigger than most so walking around can be a bit much, but there is a ton of activities including a great spa and a very nice casino, multiple bars so you are never too far from a drink. Plenty to choose from for food as well. The service was great at most places, a lot of workers like Kenla at Cafetto go out of their way to make sure you have everything you need and more! Would definitely love to go back one day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thanks for visiting us here at the Hard Rock Hotel & Casino Punta Cana Michael P!!! We are glad you got to experience the crystal clear blue water of Punta Cana and the Dominican Republic! We are so proud of our beaches and the beautiful Ocean! Hope you did well in the casino as well!!! Looking forward to seeing you back on the beach real soon!! Rock On!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 30, 2013

We spent two week at Hard Rock Punta Cana from May 14th through the 28th. With this visit it has become our favorite resort of all the Palace and Hard Rock Resorts.
The selection of pools and pool themes is amazing Towards he end of the first week we tried Eden Pool and it became our home The bartenders Emilio and Juan are amazingly skilled bartenders and continually put on a show. The entire pool staff Jolanye, Natasha, Denny, Danny,Luarielis Caraaille (sp?) made us feel like family and we can't wait to get back and see them again.
The restaurants were so varied and excellent that we did not get bored as we often do with a two-week stay at other resorts. This included a 24hr sit down restaurant.
The nightlife was varied with regular entertainment, music in the bars and of course a very nice Casino, which uses American money.
The beach is beautiful day and night with horseback riding and A.T.V. tours right off the top edge of the property.
We did have a little trouble getting our minibar filled correctly. However when we went to public relations they not only took care of it but unknown to us set up special dinners when we arrived at different restaurants for the next two nights. We don't know exactly how they did it but it was a very special touch.
All and all it was a wonderful stay.

Room Tip: In a front section near the center but not to closed to the presidential suites. upper floors are be...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thank you Glenn S! You ROCK! “Our new favorite resort” is our favorite tittle for a review! We are thrilled you got to experience all of the various restaurants, bars & pools that we offer throughout the resort. We believe that our team members make the difference and we will be sure to send your regards to all of those that you have mentioned. It does mean a lot to them since they love making people happy! Sorry about the issue with the mini bar, we have forwarded your comments to our Food & Beverage Team to ensure we continue to improve the service we provide. Glad the Customer Care Team was able to exceed your expectations. Keep Rocking Glenn S! Hope to have you back soon! Rock on!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed September 30, 2013

This hotel was absolutely amazing. I couldn't find one bad thing to say about this property.
From the check in service, to the bell boys, to the room service, to the guys driving the carts.. everyone was just amazing!!!
They really do work by "[--]" service.
I was there for 4 days so it was a short & sweet, but still I got the chance to do everything I wanted.
The rooms were cleaned twice a day, the staff were exceptional, and was anything beyond my expectations.
Keeping in mind the resort credit you receive during your stay here can make it all that better !!!
There is noo reason why anyone would not want to stay here .. there is something for everyone, and every type of family. Singles, groups, couples or honeymooners you can never possibly get board here !!!
Even if you never wanted to leave your room, you have everything right there .. minus the beautiful beach this resort sits on, and the good times by the pool!!!

TIP... 2AM CHEESEBURGERS ARE AMAZING..
I would also recommend hitting up the karaoke bar at sun lounge as its a good time for everyone to have some drinks and get you pumped for the night and meet some new awesome friends, then head over to moon lounge where you can dance the night away!

I have stayed at other Hard Rock properties and they just continue to blow my mind each and every time I visit a property.
You don't have to think twice about going here. I def can't wait to go back, I'm actually counting down the days!!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thank you for your WOW review Serena B! Karoake is always a great way to Rock and we are thrilled you got to experience it. I bet you sounded awesome!!!!! We love those 2 AM Cheeseburgers as well! Glad that you have become a raving fan of the Hard Rock Brand….we will continue to ensure that you have a Rocking Experience!!! See you back here again soon!! By the way, the new Hard Rock Hotel will be opening up this winter in Riviera Maya. It will be another FUN Hard Rock Hotel Location for you and your friends to visit!!! Rock On!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

We stayed at the Hard Rock Punta Cana for 5 nights and the service could not have been better. Particularly, Unassis and Triana at the customer service desk were exceptional in the way they assisted. The food at the Brazilian steak house was Amazing...they just keep bringing the food!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 8, 2013
Hi clucas0969, we’re so so excited to read that you received “Awesome Service” from all of our Hard Rockers!!! We’ll be sure to let Onassis and Triana know that you appreciated all of their help and assistance!! Ipanema restaurant is definitely amazing like you said! Visit us again soon!! ALL IS ONE.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

My wife and I spent a week in early September at the Hard Rock Punta Cana. Our experience was great. Room in building 5 was spacious and comfortable. Restaurants were great, both in terms of food and service. Beach and pools were enjoyable and drinks were varied and plentiful.

We had been here in April and I thought the food portions at dinner may have been reduced, but nonetheless that did not affect our experience. We had steak at Toro and it was cooked to perfection for us. No complaints. I loved Ipanema but it is a meat overload for some people. The taste of each cut of meat is unique. My only suggestion would be for the servers to slow down a little. They appeared with a fresh skewer just a little too quickly for our taste. Ciao was very very good. Highly recommended. Los Gallos gave us the best service of the week and it was extremely busy the evening we went there. Order a margarita and you may never leave! We did the special dinner one evening, surf and turf, and found it to be awesome. It was a little windy but not so much that it affected the dinner. Great service as well.

Our only criticisms relate to Simon Mansion and La Isla. We did what was called "Rock Star night" at Simon Mansion and the food was excellent. Our concern was how it was sold to us by the vacation planner. Cost was $100 per person prix fixe menu, which included a table at the night club, which was way too late for us anyway. We initially were told the dinner included 2 drinks and wine, which is incorrect. One glass of wine is included. We also were not informed of the night club aspect, which adds to the cost, until after the purchase. However, the restaurant experience itself was great. The next time we would just order off the menu. At La Isla, the Carribean themed restaurant, we went on an evening that was buffet style and found the main dishes very unappealing. Salads, breads, etc were fine, however given the theme of La Isla we would have liked jerk pork or jerk chicken for example.

We are Legendary members so the food station in that area is a great bonus if you spend the day in that area. Burgers and wings were awesome.

We golfed twice. Stay hydrated and I highly recommend playing. The course has reasonly generous fairways, nice mix of hazards and great greens. Don't forget to get a rum punch at the 19th hole! I may have had a few too many.

Overall, a great vacation and would highly recommend the Hard Rock to anyone.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHCPuntaCana, Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review, October 2, 2013
Thank you DougKim41 for the great review. We really appreciate it!! We also appreciate the feedback on how the package for Simon Mansion was sold to you and will make sure the information gets to the appropriate people to ensure we are communicating appropriately with our guests. We will make sure the Chef also is provided your feedback on your experience in Isla. Thrilled to hear that you got to try out our Jack Nicklaus designed golf course. The fairways are indeed forgiving and the Rum Punch at the 19th hole is always cold! Thanks again for your review, we look forward to welcoming you back again soon! Rock on!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hard Rock Hotel & Casino Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Boulevard Turistico del Este Km.28 No.74, Bavaro, Punta Cana 74, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Bavaro
#3 Top resorts Hotel in Bavaro
#3 Casino Hotel in Bavaro
#4 Business Hotel in Bavaro
#4 Luxury Hotel in Bavaro
#6 Family Hotel in Bavaro
#7 Romantic Hotel in Bavaro
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1790
Official Description (provided by the hotel):
The 1,787 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Amex, Expedia, Caribbean Online Mgt Corp., Sabre Hospitality Solutions, Orbitz, TripOnline SA, getaroom.com, Priceline, Hotels.com and Jetsetter so you can book your Hard Rock Hotel & Casino Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive

Owners: What's your side of the story?

If you own or manage Hard Rock Hotel & Casino Punta Cana, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.