My husband and I returned for another trip here in the beginning of Dec. It was nice to see familiar faces and even better when they remember you. There are certain places in the resort that you can tell are wearing with time/use, whatever you want to call it, but they try to keep it nice and clean.
Restaurants: We really liked the food and service at Toro (steakhouse) and Zen (chinese). Ipanema was closed for maintenance, but when we went there last year we enjoyed that as well. Los Gallos was pretty average for mexican cuisine (nothing to write home about), but good nonetheless. The Market is typical for a buffet. The pizzeria has yummy pizza and salads! So for us, we recommend Zen and Toro!
Service: Everyone we encountered was super friendly and helpful. We went to Eden Pool everyday and Juan and Emilio are awesome!! Solanye is a great server as well. You need to go see Lenny and Ingrid at Must. The drinks and pastries are great and nice to see friendly faces!
Spa: AMAZING!! (enough said)
I could only give 4 stars this time as there was an incident that left me a little unsettled. Eden Pool is an adult-only pool (European-style) so I get that. Even though rarely do you see topless people, that would not bother me. My complaint is when a male guest paraded around for several hours completely nude! Ok, funny haha for a few minutes, but once he started his antics of rubbing up on a woman standing at the bar or continuously bothering an elderly lady in the pool, people started leaving. Approximately 20 folks left and it wasn't until we started to leave that any wait staff asked him to wrap a towel around himself. He went and passed out for an hour or so, which was a nice reprieve for us all, but then once he woke up it all started again. Nobody could enjoy the pool and it made many people quite uncomfortable! It would have been nice if the staff (that knew many people were upset by this) would have told him either to keep his clothes on or to leave. Shame on them!
Other than that....we had a good time!