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“Grand, ethnic, luxurious - but not a great location” 4 of 5 stars
Review of Sofitel Krabi Phokeethra Golf & Spa Resort

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Sofitel Krabi Phokeethra Golf & Spa Resort
5.0 of 5 Resort   |   Khlong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81000, Thailand   |  
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Ranked #6 of 13 Hotels in Nong Thale
Mumbai, Maharashtra, India
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Grand, ethnic, luxurious - but not a great location”
4 of 5 stars Reviewed November 9, 2013

This resort has the biggest ever swimming pool i have seen till date.. rooms are great and staff extremely courteous.. it also has a golf course, but not sure how many travellers actually uses the same.. food is nice and grand.. however, ppl who likes partying, this hotel is not the place to stay.. the hotel becomes scary after 10 pm and the market place is away from the hotel.. the beach near the hotel is NOT good..

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 10, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am pleased to read that you had an enjoyable stay with us.

I am sorry to hear that you were dissapointed with the location of our hotel. I would like to share that most of our guests enjoy the tranquility that the location of our resort offers, with local shops and small restaurants within short walking distance, though it all depends on the purpose of the trip and holiday.

We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Lisbon, Portugal
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 6, 2013

Staff at Concierge and reception were a superior level than the rest per courtesy and service.
Venezia restaurant is very beautiful but nothing is Italian there. I went to the Venezia to Mumbai night but it seemed mostly a Thai-Indian version of Italian food with misspelling everywhere.
Another night I tried the Pizza , it was ok but served cold ; I mentioned to the waitress but she didn't even bother.
From the Hotel side the Pool is great But zero service by the pool and it took me 1 hour to get a towel and a mat on one of those pool beds. Second day same story ,chasing around pool staff that were ignoring guests.
Good luck on the beach in front of the hotel , not maintained at all.
I gave 3 star cause I love Sofitel brand , but should have been 2.

Room Tip: to the Hotel: buy another coffee machine for the breakfast to avoid people getting their coffee at t...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 7, 2013
Bonjour and Sawasdee Krab,

First of all, I would like to thank you for taking the time and effort to share your comments regarding your recent stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. Rest assured that it is always a pleasure to receive constructive feedback, which allows us to achieve and improve our best quality service at all times.

We would like to offer our sincere apologies for any inconvenience caused regarding the service in our Venezia restaurant and pool area. Our aim and intent is to ensure all employees are totally customer-focus and all guest concerns and requests are handled quickly and efficiently. Please rest assured that appropriate action has been taken regarding your comments immediately and we will emphasise the training to our ambassadors for the comfort of our future guests.

On another note I am happy to hear that you enjoyed the service and friendliness from our Ambassadors at Front Office and Concierge as this is something we strive to excel at on a daily basis.

Thank you very much for your stay and I hope we will have the pleasure of welcoming you again soon in Krabi.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2013

Spend five nights here while traveling with our 10 months old baby boy.
Everything about this hotel is splendid with one minor glitch. Which I'll comment later.
The service throughout the entire resort is top class. All personal takes great care to assure that your stay is as pleasant as possible. Lots of attention to Your every need without You needing to ask for it.
We stayed in a junior suite, which is very comfortable, spacious, clean and well taken care of. Upon our arrival a charming baby cot was made ready and waiting in the room. When we asked if a small table could be provided to serve as diper changing table, the staff brought down a huge solid desk which comfortably could be placed in the hall of the suite. To great surprise on first evening a baby bathtub, bottle warmer and sterilizer allong with baby soap and cream were delivered to our room. Plenty of solid and safe baby chairs are available throughout all the restaurants.
Breakfast buffet has an enormous and very tasty selection of almost everything. Even freshly baked bread and pastries.
The only glitch within the entire resort are the restaurants. The a la carte dishes are all right. But for a resort where every thing else is above expectations, the Italian, thai and Indian dishes are not on top level. Better and much cheaper thai dishes can be found on both sides of the resort merely couple of hundred meters away.

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 6, 2013
Bonjour and Sawasdee Krab,

I would like to thank you for choosing Sofitel Phokheethra Golf and Spa Resort as your accommodation choice during your recent stay in Krabi and for taking the time to share your feedback on Trip Advisor.

We were delighted to learn that you had a nice stay with us.

I am sorry to hear that the food in our restaurants did not meet your expectations. I have taken the liberty to share your comments with our Executive chef to ensure we provide the best quality of food at all times.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you back.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2013

We highly recommand this hotel which reaches outstanding 5* Standards. Large A/C room with high class amenities and decoration, top service & product. If looking for a great vacation resort, definitly the place to be in Thailand! Great Buffet breakfast & very good F&B offers. We loved it! Our insinder recommandation, the Phi Phi Island tour on hotel private speed boot!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 6, 2013
Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your memories about your recent stay with us on Trip Advisor.

We were delighted to learn that you had an excellent stay with us.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you back.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 31, 2013

Large hotel surrounded by greenery area and located next to the beach. Swimming pool is big. Room and its decoration is nice. Foods in the hotel main restaurant is so so. Maybe, there are so many tourists and this makes the hotel packed. What they need is to improve the cleanliness of utensils.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 2, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am pleased to read that you had an enjoyable stay with us.

We, at Sofitel, strive to provide the highest standard of service therefore your feedback is invaluable to us. Please rest assured that we have taken good notes of your comments about food quality and cleanliness in some areas of the hotel and our team are looking into the appropriate measures to make ensure this does not happen again in a future.

We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
4 of 5 stars Reviewed October 31, 2013

Stayed at Sofitel Krabi for a wedding celebration. I usually would not stay at Sofitel and would rather stay at smaller, less touristic resort but was impress by what a chain like Sofitel and this hotel in particular can offer. Below a list of pros and cons:

Cons:
- It is a bit remote, so if you plan some sightseeing around on your own, be prepared for some transportation.
- It is not a beach resort (well it is not advertised to be) and the beach nearby has nothing special. Anyway, I didn't feel the need to go swimming in the sea considering the huge pool of the resort.
- Limited food option: you have only one restaurant open at a time (one in the day, one in the night), if you are staying couple of days and don't want to go outside, that can be bothersome.
- It is a hotel, meaning it is huge (250++ rooms I guess), which makes it a bit "cold" and un-personal.

Pros:
- The staff is very nice, very professional. We had a little emergency with our baby and they really react well to it. Looking at the friends wedding perspective it was also very well managed and the staff was able to adapt to very quick changes due to the rain.
- The hotel is beautiful with a nice colonial design
- It is spacious and even if you have a lot of guests, the pool is so huge that you don't feel overcrowded.
- Food is good and you have a lot of affordable options for lunch and diner. The in-room dining is also very nice and well presented with the same affordable options.
- Rooms: average, nothing tremendous for the standard room. I recommend a 1st floor room facing the pool. I would love to have some nicer products (Roger & Gallet soap and shampoo for example) like I had in a Pullman Hotel in Hanoi. This would be a nice plus.
- Kids club: our kid is small but I think this is a great plus for this hotel. The nannies are very nice and the kids club has a lot of activities.

All in all I would recommend this resort for families with kids.

Room Tip: Choose a room on first floor facing the pool.
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, November 2, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am pleased to read that you enjoyed your stay with us.

Please rest assured that we have taken good notes of your comments about some areas of the hotel and we are looking into appropriate measures to complete it in the near future.

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again.


Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Khlong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
#6 Family Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Stunning resort providing traditional Thai hospitality. Close to AoNang, Koh Phi Phi, James Bond islands. 276 Victorian-style rooms & suites with spectacular views. Includes Thailand's largest pool (75,347 sq. ft/7000 m²), private yachts, golf course, tenniscourts, Kids club, Spa and a line-up of restaurants: Pizzeria, White Lotus with Thai & Indian recipes and Poda with pool-side BBQ's rounding off your culinary experience. The indoor and outdoor spaces are ideal for weddings & events. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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