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“Beautiful place” 4 of 5 stars
Review of Sofitel Krabi Phokeethra Golf & Spa Resort

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Sofitel Krabi Phokeethra Golf & Spa Resort
5.0 of 5 Resort   |   Khlong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81000, Thailand   |  
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Hotel amenities
Special Offer
Special rate 25 - 35% OFF
Ranked #6 of 13 Hotels in Nong Thale
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Beautiful place”
4 of 5 stars Reviewed April 5, 2013

We loved the hotel. The view is wonderful, the rooms are good and service was great. It was convenient to get to the boat pick-up points - the hotel arranged transport and we had two wonderful days out on the sea in a private boat. Krabi is a must-visit place.

Room Tip: Rooms facing the sea are great.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a great time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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English first
SG
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 5, 2013

Extremely poor service standards. Shocking knowledge of spoken english - not something you would expect from a hotel of this stature. Illustrations of service quality:

1. We asked for a cake for our son's 5th birthday and the hotel confirmed all the details the previous night. The next day - NO CAKE!! When we called and chased they sent us an old stale cake that had been decorated! My wife bakes professionally and was appalled at how old the cake was!

2. We called and asked for "More tea" to be sent to the room. The lady kept saying "Room dirty"!! and sent house keeping over.

3. At breakfast, the waiters are strolling around avoiding your gaze. No help from them.

Attached is a picture of the dirty water that was coming out of the tap. Shocking!

On the upside, rooms are decent and clean, kids club is well run and restaurants are good. Look for Chef Nana and Jacob - fantastic people who go above and beyond the call of duty.

Overall, not worth the money.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am sorry that your experience did not meet your expectations and in that regard allow me to express my sincerest apologies.

We, at Sofitel, strive to provide the highest standard of service therefore your feedback is invaluable to us. Please rest assured that we have taken good notes of your comments and are looking into appropriate measures to address the problems to related departments in order to avoid this happening in a future.

We appreciate your time in sharing your concerns, and we do hope that you will give us the opportunity to welcome you again in the near future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 3, 2013

It's a lovely hotel but first impressions from staff were not good as at 5pm as they said my room was not ready. I ended up however getting a better room, which was lovely. The pool is beautiful like a warm bath and massive. My complaint was some of the towels by the pool were frayed. Breakfast at the hotel was nice but thought the selection was a bit lacking. The choice of coked eggs were fried eggs that looked a bit congealed, not made to order. Room service was very good. Wifi was chargeable and intermittent.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort. We are glad to learn that you enjoyed your stay as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We would also like to thank you and assure you that we have taken good note of your comments. We shall be looking into appropriate measures in the future to ensure our guests entire satisfaction.

We appreciate your time in sharing your concerns, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We chose Sofitel to experience a totally different resort theme and also due to KIDs play area availability. We would say its simply amazing. The people including front office, restaurant crew, service member are realty professional and well trained. The food is good and value for money. The swimming pool is just awesome !
I would recommend to anyone visiting Krabi and I look forward to do business with Sofitel in future.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback regarding your stay at the Sofitel Krabi Phokeethra Golf & Spa Resort.

We are glad to learn that you enjoyed your stay with us as it is our clear goal to welcome our guests with the high level of standards and facilities for which Sofitel Luxury Hotels is better know for.

We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 1, 2013

We are currently staying in this hotel, after a stay in the "VIE" hotel in Bangkok.
Both hotels belongs to the same owners - Accord.
As we already stayed in Sofitel before (New York and Lyon), our expectations were high.
In this case, we don't think the Sofitel Krabi deserves a five star rating - three stars would be far more appropriate.
The service is a disgrace, with the following examples:
- Breakfast is a mess. Tables are not cleaned fast enough, and you must scout and spot a place on your own. In several cases, we had to specifically request the staff to clean and prepare a table for us, and had to insist they fetch all the cutlery and some napkins.
- No proper restaurant with air condition is open for lunch. The only option is to eat by the pool, when a 38 degrees Celsius and ~80% humidity with not even one fan.
- When ordered from the lunch menu, on both occasions they first served the parents, and about 10 minutes later the child.
- English is a major issue. Only a few can really understand you, and we had to repeat a few times simple requests.
- Service in the restaurants is not cordial. This is specifically noticeable after our stay in Bangkok, where it was simply excellent.

On top of the many service issues, we also find unacceptable the following points:
- No free Wifi in the rooms
- TV in the room is an old CRT from the previous century. It is about time Sofitel Krabi will step into the 21st century

In terms of location, the hotel is far from anything. You must take a taxi to have a dinner outside, as the road has no sidewalk and is dangerous without any lights at night.
The beach is just next to a huge loading dock, which spoils the view entirely.

In general, Taxies in Krabi are super expensive - prices are fixed and are mostly identical around the entire region. Also, no taxi is even equipped with a meter.
To my humble opinion, taxies here are at least five times more expensive than in Bangkok.
For about a three kilometer drive from the Sofitel to the Sheraton (where some nice restaurants resides), they charge 200 BHT per direction, non-negotiable!

The positive points about the Sofitel is the swimming pool, although the water is very hot - We enjoyed it, but this is a point to be considered.
Food in the hotel restaurants is good. We tried the Indian, Thai and pool restaurants and were enjoying the food, although it becomes expensive to eat in.

Room Tip: If all the above didn't convince you to go elsewhere, you may as well choose a ground level room...
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you for taking the time to share your feedback at the Sofitel Krabi Phokeethra Golf & Spa Resort. I am sorry that your experience did not meet your expectations and in that regard allow me to express my sincerest apologies.

We, at Sofitel, strive to provide the highest standard of service therefore your feedback is invaluable to us. Please rest assured that we have taken good notes of your comments and are looking into appropriate measures to address the problems in the future.

We appreciate your time in sharing your concerns, and we do hope that you will give us the opportunity to welcome you again in the near future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mojacar, Spain
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 29, 2013

The hotel was really lovely. The staff were very helpful and provided us with answers to all our questions. The Thai hospitality is second to none and we were treated very well. The facilities are excellent and the pool is simply wonderful. Our room was large and very spacious and was cleaned perfectly every day

Room Tip: A ground floor room for the " I dont want to walk miles " group is a good idea although th...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a great time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013

Check-in to the hotel was a breeze. We were escorted to our room by the staff who checked us in, showing us where the restaurants and other amenities were along the way. Room was already air-conditioned by the time we entered so it was nice to be able to get out of the heat. Had the twin sharing configuration which is just nice for me, wife and son. Beds were comfy and we had the best sleep one gets away from home.
We absolutely loved spending time at the pool which was huge and oddly heated (a bit too warm in my opinion) in a tropical climate. Weirdly, the pool water had greenish color to it as opposed to what's shown in the pictures. Small matter as long as they keep it clean.
Wait staffs were polite but I think they're a bit overwhelmed by the high number of patrons having their breakfast.
If you plan to eat in for all your meals at the resort, especially for dinner, make sure to make a reservation as we overheard another guest couldn't get a place at the resort's only (?) restaurant which was fully booked. Fortunately we had a rented car, so we ate out at one of the nearby Thai restaurant (called Sawasdee) which gave very good service/attention to us.
Resort is very well landscaped and maintained. And all we were greeted every time we passed a staff. One even asked if we needed assistance as we were on the way to the pool. We're impressed.
All in all, this is a great place to spend time with your family. Might cost a little more but it is well worth it.
Resort is located away from the main tourist area (Aonang) so be prepared to pay for transportation if you plan to visit those areas.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this review, April 6, 2013
Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a great time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort. It is always a pleasure to receive positive feedback.

We look forward to welcoming you back again in the near future.

Sincerely,

Robin Deb
General Manager
Sofitel Krabi Phokeethra Golf & Spa Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Krabi Phokeethra Golf & Spa Resort

Address: Khlong Muang Beach | Nong Thalay, Nong Thale, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Nong Thale
#5 Top resorts Hotel in Nong Thale
#6 Romantic Hotel in Nong Thale
#6 Spa Hotel in Nong Thale
#6 Luxury Hotel in Nong Thale
#6 Family Hotel in Nong Thale
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Krabi Phokeethra Golf & Spa Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Stunning resort providing traditional Thai hospitality. Close to AoNang, Koh Phi Phi, James Bond islands. 276 Victorian-style rooms & suites with spectacular views. Includes Thailand's largest pool (75,347 sq. ft/7000 m²), private yachts, golf course, tenniscourts, Kids club, Spa and a line-up of restaurants: Pizzeria, White Lotus with Thai & Indian recipes and Poda with pool-side BBQ's rounding off your culinary experience. The indoor and outdoor spaces are ideal for weddings & events. ... more   less 
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Also Known As:
Sofitel Phokeethra Krabi Golf And Spa Resort
Sofitel Phokeethra Krabi Golf Hotel Nong Thale
Sofitel Krabi Phokeethra Golf & Spa Resort Thailand
Sofitel Phokeethra Krabi Hotel
Krabi Sofitel

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