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“THE RESORT IS ABSOLUTELY STUNNING!!!” 5 of 5 stars
Review of Phulay Bay, A Ritz Carlton Reserve

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Phulay Bay, A Ritz Carlton Reserve
5.0 of 5 Resort   |   111 Moo 3 Nongthalay, Muang, Nong Thale, Krabi Town 81000, Thailand   |  
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Hotel amenities
Special Offer
$100 Resort Credit
Ranked #2 of 13 Hotels in Nong Thale
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“THE RESORT IS ABSOLUTELY STUNNING!!!”
5 of 5 stars Reviewed October 8, 2012

We spent 5nights and 6days in Phulay Bay and completely fell in love with the resort!!! The grounds were absolutely stunning, the rooms were beautifully decorated and well maintained. The staff was very attentive and went out of their way to ensure that we enjoyed our stay. Since the resort is very secluded we had most of our meals on the resort and must say that both the Thai and International food was delicious!! The hotel offers a complimentary boat shuttle to Hong Island, this is a MUST do if you are in Krabi!! Hong Island was paradise!! In hindsight, we wished we had booked a longer stay in Phulay Bay!!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

Traveler rating
    347
    66
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    18
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See reviews for
83
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bastogne
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 3, 2012

After some beautiful days in Singapore together with my wife we have decided to finish our trip in a luxurios resort in Thailand. Our friends suggested Krabi, as it is a beautiful destination far from the busy Phuket. We landed in Phuket and arranged with the hotel a speed boat transfer. The transfer by boat has been amazing immediately we felt in holiday. The Resort is stunning. We had a Reserve Pool Villa, the most beautiful villa we have ever seen! With huge bed, beautiful details, a private swimming pool and another garden where we could spend relaxing moments. We enjoyed to have our breakfast in the villa, our butler Yid was always very attentive and helped us a lot. The hotel is not far away from Ao Nang where we spent an evening doing shopping (20 minutes by taxi). If you want to relax the best is to chill out on the beach or in the big cabanas around the swimming pool, the staff is always there at your disposal. We did the excursion by boat (free of charge) to Hong Island in the natural park. Really nice! The resort is breathtaking and the surrounding are amazing.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, España
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2012

My wife and I have spent part of our honeymoon at Phulay Bay by Ritz Carlton, and we can say this is the best hotel we have ever stayed in all our lives. Staff service is excellent, showing his sympathy and professionalism at every moment -all the waiters, butlers, all the staff in general and also the management, which had a close, friendly and exemplary behaviour with us at all times.

Additionally, the food is exquisite (both Thai and international -the seafood risotto is a must-), the environment is excellent, and they offer the best facilities to spend the day at Hong Island and its wonderful beaches. In addition, they propose a variety of activities (SPA, cocktail tasting, training activities, etc..) that make every moment at Phulay Bay unique.

Rooms are simply palace-like. The largest and most comfortable bed ever seen (4 meters wide), a truly stunning bathroom, terrace with stunning sea views ...

We could list many qualities, but just to finish I would like to thank all those who are part of Phulay Bay for having made us feel in paradise during our stay. We certainly hope to return sometime in the future.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 19, 2012

In a nutshell, I agree with the 1 and 2 star reviews for similar reasons as others have said on TripAdvisor.

We paid nearly $700/night for a fairly dirty and unmaintained beachfront villa resort room by Ritz Carlton advertised as built in "2008". The villa is neither beachfront nor built in 2008. The hotel is not really a Ritz- was built by someone else in 2003-2004 and taken over by Ritz in 2008 because it was somewhat floundering before. There is peeling paint, unpainted boards, broken cabinet doors, stained upholstery, and lots of minor maintenance issues. The regular rooms and Beachfront villas are not really a Ritz by typical American standards.

To add more insult to injury, it was not worth paying the extra $200 a night for a "beachfront" villa since we were right next to the lower price rooms and with a similar obstructed ocean view- no sand, no beach.

Besides the false advertising of the room type, we found hairs on the chairs, stains on the furniture, dried white stuff splattered on a few mirrors, and about 8 -10 suspicious black, dark brown material (use your imagination) around the bed covers. There were a couple dozen bugs in our room on entry.

The dining staff speaks limited English at times. Ordering may be more difficult. The English speaking staff may seem argumentative and not really want to take your food order.

If you end up stuck staying here under no fault of your own,
you may want to
- stay in the lowest category room possible so you don't waste more money
- assume your room has not been properly cleaned or sanitized and proceed accordingly
-use bug spray all over
-check out as soon as possible and go to any Four Seasons to recapture your lost vacation time

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed September 18, 2012

In summary, we regret coming here and wish we had looked on tripadvisor before booking. Bugs in our room, dirty room, toilet seat with 2 black stains, resort hard to get around, terrible design functionally although looks nice in photos. Bed canopy cover with 10 or more dead bugs and an equal number of dark brown, black stains to boot. We did not feel comfortable in the room and housekeeping seems to be deficient at best.

This is apparently not a "ritz" but a "ritz reserve"...not sure what that means however quality is very much lacking.

The pros...nice welcome reception, welcome drink, and a butler to walk you not the room. A quite lovely welcome...only to be deeply disappointed in the cleanliness of our room. I agree that at $700 a night, this is a ginormous disappointment.

We just came from Hong Kong Four Seasons... This Ritz Carlton deeply pales in comparison.

Would never come back to this resort.

Room Tip: Avoid beach villa number 9.... Not worth the premium pay..not a beach view or beach access.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boracay
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 13, 2012

A very special hotel. The entrance is awesome! Made us take a step back to reassess before taking one forward. Difficult to describe, must be experienced. Stunning architecture (seems like a blend of Moroccan and Thai) set in beautiful surroundings. The sunset views are the best we have ever seen and one never to forget. We stayed 4 nights and made sure we were on the beachhead for the cocktails every day between 17:30 and 18:30. The swimming pool is awesome. Good lounge beds available, set up around a very large pool that, once inside, really gives you the impression you are actually in the tranquil waters of the Andaman Sea. The villas are amazing. Very spacious, high ceilings. The bathrooms are enormous. You can get lost in these…Amenities are all there, including a nespresso machine. The butler service is attentive and on top of things, yet sufficiently discrete. Set up well. New management, seem a promising team to make it even better!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 8, 2012 via mobile

It was nice, but Quality of service unbefitting the name of Ritz Carlton. Our group stayed in the Royal Villas and all three villas indicated poor room upkeeping. Rooms was dirty, plunge pools broken and water was green. Seafood BBQ consist of only chicken, squid, and small shrimp. The resort GM kept doubting ourfeedback, and only offer to make it right by reinviting us back for only one room. It was a major let down.

Stayed August 2012, traveled with family
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phulay Bay, A Ritz Carlton Reserve

Address: 111 Moo 3 Nongthalay, Muang, Nong Thale, Krabi Town 81000, Thailand
Phone Number:
Location: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Nong Thale
#2 Romantic Hotel in Nong Thale
#2 Top resorts Hotel in Nong Thale
#2 Spa Hotel in Nong Thale
#2 Business Hotel in Nong Thale
#4 Family Hotel in Nong Thale
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Phulay Bay, A Ritz Carlton Reserve 5*
Number of rooms: 54
Reservation Options:
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Also Known As:
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Ritz Carlton Krabi
Phulay Bay, A Ritz Carlton Reserve Krabi, Thailand

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