This was our second visit to Krabi. First trip was 13 years ago when there was no airport. We had to travel 3 hours by car from Phuket airport then a 1/2 hour humpy boat ride to a Krabi Resort. The shell-cemetery at that time was so amazing. We decided to go back to Krabi as attracted by the Ritz- Carlton brand.
We stayed 5 nights at the Reserve Villa, set in beautiful landscape; the room was really huge with a round sofa sitting at the centre of dressing/ closet area. During day time, I found it hard to decide where I should rest to read a book… porch in front of villa or sala at the backyard or soak myself in outdoor bathtub with flower petals or put my legs in the front yard small plunge pool. Appreciated the complimentary well-stock mini-bar and snacks, the full range of TV channels which no resort could offer, esp. in March when the whole world were concerning the Tsunami in Japan (on NHK) and keeping my eyes on HK stock market (on Now TV).
Walking to the Main pool through a rock path by the side of our Villa 19 was mind smoothing, as it was set on a beautiful greenery landscape, felt like a scene in “Sound of Music” but a miniature version. The main pool got decent size for a real swim, with 4 posters beach day-beds and free sips of young coconut. Although it was low season, we waited for other guests to leave before we could get onto one of the few day-beds. I wonder what would be like in high season.
We had 2 spa treatments at ESPA, both were excellent. Thai massage was done in outdoor area of treatment room overlooking the lush of garden. On the next day, we returned for the oil massage done in air-conditioned indoor.
Nice shuttle boat ride to nearby Hong Island, the boatman showed us the astonishing island cave and emerald waters but snorkeling was not that appealing.
The most surprising act of the house-keeping team was putting toothpaste onto each toothbrush each night before we returned from dinner!
Things let us down:
Our butler, JB left us waiting for at least half hour in the sun for buggy pick-up from restaurant, claiming she was looking for us in pool area. Another night, buggy pick-up supposed to be at 8pm, after a 20 mins wait, we saw her driving by and replied us operator told her pick-up time was 8:30pm and no apology from her. On the last day of our stay, she told us there was free ride to nearby local restaurant but the booking was full already. There were lemon slices in the mini-bar, I wrote a note to JB requesting some lime pieces. They were only present on first day, then still only lemon on 2nd day, even lemon was not replenished on 3rd day.
JB showed us the menu of Lae Lay Pavilion suggesting us to go there for dinner as it had our favourite French dishes and fresh seafood. We had big expectation but when we got there, we were astonished to find out the menu were totally different and seafood was unavailable. The executive chef and manager came out to apologize that we were given an old menu by JB.
Things to appreciate:
Heartfelt thanks to the Executive Chef, Gaetan who had specially asked for our preferences and prepared us a fabulous seafood dinner afterwards! The team showed a warm farewell to guests leaving the resort, and we were taken to the airport by a resort’s new luxurious and comfy van.
Amenities: So impressive…manicure set in leather case and many more…
Room rate: The resort is charging a very high 50% of the original room rate for the 3rd person staying in same villa.
Food: We had chicken curry 3 times, all tasted different with inconsistent chef cooking style.
Plunge Pool: Why is it so small for Reserve Villa? We had to request to have it clean up the debris by house-keeping before use.
Room-service: The staff returned 2 phones calls to confirm the order, when the 4 dishes arrived, 2 were still wrong.
Overall: A very nice resort but some staff need more coaching.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.