We stayed in Sheraton Krabi for a week, in their newly renovated premium one bedroom suite which has a massive balcony with daybed facing the beach area, with a massive living room space and beautiful bathroom, really big space for a family of 3. every single detail from the 6 bottled waters they refill everytime to the towels are very much appreciated. room was great!
However, on the first night i woke up with an insect crawling on my face, it almost gave me a heart attack. i couldn't sleep anymore, and since i have a baby lying next to me, i just sat there watching him sleep in case there were more insect attacks.
on the second night, it was my baby who got bitten by mozzies on the cheeks, ears and legs. coz of that, i had to put insect repellant stickers on the headboard and the bedside every single night to be sure that we would have a good night's sleep.
I also noticed that the aircon in our bedroom was freezing even if we put it on 29 degrees already. so every night we had to wear socks to keep us warm lol! but so far so good for the overall stay in our room.
Fantastic service especially from the buggy staff, i salute you guys, thank you so much for making our stay really enjoyable. one call and they are always there to fetch you wherever you are.
I also like the friendly housekeeping staff, phone operator/room service and the pool bar/attendants. every single detail of the request I made was attended to.
The food and the service in the restaurant/bar was great! very attentive staff and yummy food! i love love the breakfast buffet spread as well. even room service food was nice and fast ;-)
The club lounge came complimentary coz of the room type that we booked, check-in was a breeze, the staff was friendly and they served us some lemongrass drink and cookies upon arrival with some lovely scented wet towels.
as me and my family travel almost every month for holidays, we always make sure we avail of the club lounge in whatever hotel we are staying and sad to say, this club lounge was a let down, we only came for 1 day and never came back after. Check out can be done in your own suite but due to our experience with one of their senior staff, we prefer to check out the normal way as people in the front desk are nicer.
Why a let down?
The club lounge service was alright but cocktail hour and limited choice of food was a disappointment, not really worth it if you paid for this privilege. the cookies were yummy though.
I also had a misunderstanding with one of the senior staff, really rude as well so I told my husband I was so upset about it and that we are never going back to the club lounge during our stay as I don't want to see her face. ("never argue with a pregnant woman")
There is complimentary wifi during our stay but it was not that great, we were not able to use it in the room, so we just go to their Link@Sheraton center and use the computer instead.
One of the reasons we chose this hotel was coz of the Kids Club feature, apparently it was a complete let down, the toys were outdated, it was pretty basic with a table for coloring and arts/crafts, outdated TV /movie as well. the outside playground was okay but we were all bitten by mozzies while out there watching my baby play.
I would like to suggest that they upgrade the toys, clean it as well as the wooden blocks and other toys are too scuzzy, i wouldn't even let my baby touch it. perhaps newer toys, art materials, new dvd/movie, a kitchen playset for toddlers, cars and educational toys. make the kids club lively, upgrade everything as it is old school already.
We went there one evening as our friends and the hubby wanted to play pool while watching football, apparently the billiard taco/cue sticks were broken so they can't play. really disappointing as it would have been a great night out. they asked the staff about replacements and the reply they got was if they get new ones the kids will break them all again. hmmmm....
I would suggest you purchase new cue sticks or get second hand ones if on a budget and upgrade the interiors as well, feels abit dreary inside. I mean, it should live up the Sheraton brand name right?
POOL and BEACH
We love the pool area, we were there from morning till late afternoon everyday. our baby had a great time and the pool bar was fab. we'd order our food and drinks there and just hangout, also love the fact that the water was really warm, we stayed there for hours.
The beach and the grounds are very well kept, lovely to walk along the beach and watch the sunset.
All in all, we had a really really lovely time! We'd go back there in a heartbeat if given the time. We will definitely be back with more friends and family as well. I highly recommend it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your visit and the time you have taken to write this review. I am very happy to read that you had a ‘lovely time’ and plan to return to us. And yes, please bring your friends and family along!
Nevertheless, I deeply regret that you had an unpleasant experience in the Club. I can ensure you that your feedback has been shared and the team briefed. I also appreciate your feedback in regards to our kids-club; we will push again this year to get the planned enhancements in place. Billiard cues have been ordered a while ago and should arrive within the next days so I am confident you will not have the same challenge when you return to us.
Thank you again – we are looking forward to welcome you back in the near future.
Warm regards from Klong Muang Beach,
Sheraton Krabi Beach Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.