The hotel management refused to let us leave. They stationed three guards on the gate and threatened our driver.
We missed our flights home because we were shut in on their property for several hours.
This was because they had bad debt with our travel agent and tried to recoup their losses from us.
Our booking was made through a travel agent, who was due to pay the whole cost up front before we arrived. He failed to pay, but they did not tell us this when we arrived, or the next day, or the next day. They did not tell us until we were about to leave, at which a number of big men without name badges and additional guards appeared on the gate.
It is not OK to threaten guests.
They later admitted that they had had this problem with this particular travel agent before. Yet when he failed to transfer our money before we arrived, they mentioned nothing! There is no explanation but that they think they can force money out of rich Westerners whenever their contracts with travel agents go bad. They even admitted it was their fault but still would not let us leave.
Among the threats used was that the money would be taken from the wages of the staff. Which is a very low blow.
Overall, I am appalled by the attitude of the managers. Everyone else is lovely, but the managers lack morals.
The resort itself is very nice. Our stay, until its rather hollywood-esque ending, was great. The only other warning I would give is that dengue fever is endemic in this area, and the rooms have no mosquito nets, and the bathrooms are open air. So if you don't want this health risk, find somewhere else.
- Also Known As:
- Marari Beach Hotel Alappuzha
- Marari Beach Hotel
- Marari Beach Resort Kerala/Mararikulam, India
- Official Description (provided by the hotel):
- An eco resort run by CGH Earth on the beach at Mararikulam, kerala ... more less
- Reservation Options:
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