I was recommended to this hotel by a friend who works there and had one terrible experience after another. First of all, they promised me a room with an ocean view and a jacuzzi and the room they brought me to was dirty and with no jacuzzi. Terrible! Next, they showed me the rooms with jacuzzis that hadn't been cleaned probably for months - dead bugs in the jacuzzi and an overall nightmare. There were probably less than a total of 20 people in the whole resort and I asked if I can bring in the sister of my girlfriend who is 6 years old. The person at the front desk told me that under 6 was free. I traveled 45 minutes each way to bring the girl back and when we arrived he said that he made a mistake and that under 6 months was free! He was now asking me to pay the equivalent of $35 for a 6 near old and a 11 year old to spend 4 hours of the afternoon in the pool - the EMPTY pool.
When checking out I came up to the desk at 1:45 and they told me that check-out time was at 1:00. The hotel was still empty and nobody was coming in and they insisted I pay an additional $8 for the extra 45 minutes. When I asked for the manager the jerk at the front desk said that nobody was there and that he was in charge. 2 minutes after that I saw one of the owners of the hotel coming out of the back office. Room service picked a dirty wet towel up and put it on the rack and gave us only 1 towel. Came in to clean the room without knocking first and did the same the next day after I already told them. Bad people, bad resort, mediocre food, tiny rooms - save your money!!
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- Also Known As:
- Sosua Bay Club Hotel Sosua
- Sosua Bay Resort All Inclusive