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“Don't waste your money” 1 of 5 stars
Review of Topacio Azul Resort

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Topacio Azul Resort
3.0 of 5 Resort (All-Inclusive)   |   Calle Dr. Alejo Martinez 1 | El Batey, Sosua, Dominican Republic   |  
Hotel amenities
Ranked #25 of 32 Hotels in Sosua
Garnerville, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Don't waste your money”
1 of 5 stars Reviewed March 30, 2013

I was recommended to this hotel by a friend who works there and had one terrible experience after another. First of all, they promised me a room with an ocean view and a jacuzzi and the room they brought me to was dirty and with no jacuzzi. Terrible! Next, they showed me the rooms with jacuzzis that hadn't been cleaned probably for months - dead bugs in the jacuzzi and an overall nightmare. There were probably less than a total of 20 people in the whole resort and I asked if I can bring in the sister of my girlfriend who is 6 years old. The person at the front desk told me that under 6 was free. I traveled 45 minutes each way to bring the girl back and when we arrived he said that he made a mistake and that under 6 months was free! He was now asking me to pay the equivalent of $35 for a 6 near old and a 11 year old to spend 4 hours of the afternoon in the pool - the EMPTY pool.
When checking out I came up to the desk at 1:45 and they told me that check-out time was at 1:00. The hotel was still empty and nobody was coming in and they insisted I pay an additional $8 for the extra 45 minutes. When I asked for the manager the jerk at the front desk said that nobody was there and that he was in charge. 2 minutes after that I saw one of the owners of the hotel coming out of the back office. Room service picked a dirty wet towel up and put it on the rack and gave us only 1 towel. Came in to clean the room without knocking first and did the same the next day after I already told them. Bad people, bad resort, mediocre food, tiny rooms - save your money!!

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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401 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 28, 2013

The Sosua Bay Hotel has a great location, immediately adjacent to the famed Playa de Sosua, although access to the beach is rather circuitous. Ocean-side rooms have a charming view of beautiful Sosua Bay and the beach; one could sit on the balcony and admire the shades of turqoise and azure in the water all afternoon. The rooms themselves are basic but clean and adequate. The bed is comfortable, there is a mini-fridge, and both the air-conditioner and the television work (although my remote control did not). It would be nice to have a ceiling fan over the bed, instead of having to rely on the A/C fan during the night. There is plenty of closet space and a large chest of drawers. My bathroom was spacious and there is plenty of really hot water, although there was no stopper for the sink drain (a common problem in DR hotels). The bathtub drain had a stopper, however, and the shower worked well. I was only there for 2 days, but during that time there were 3 power outages, 2 of them lasting over 20 minutes. The buffet restaurant takes full advantage of the beautiful view, but the food lacks the extensive variety one finds at the nearby Casa Marina resort, for example. The veggies were well prepared, but the beef was leathery, and the squid rubbery; of the meats, only the fish filets were a pleasure to eat. A lot of organized activities are scheduled every day, but I saw little evidence of much actually happening, perhaps because too few guests showed up. There always seemed to be more hotel staff around than guests.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 23, 2013

The OLD Sosua Bay/New Topacio Azul Bay is all right. Was there for 4 days and had a Blast. The folks were super friendly, my room was cleaned and the property had everything I needed. They are very liberal minded regarding guest needs and happy to help in any regard. Check in wasn't easy; when they say 3:00 check in, they mean it. Still super nice. If you haven't been there, be warned there are a ton of stairs-the elevators did not work; it is large property. 3 pools with plenty of space to get sun, chill out and vegetate. Bars were plentiful, all on the house. Food was very good and the dining area immaculate. Very short walk to a beautiful beach where all the natural wonders of the country are on display. Booked with DRTravel, so it was a smooth ride. Would and will definitely return.

Room Tip: Once you are there, you won't need to go far for night life. Literally a casino and club across...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

My name is Michael G i booked 30 people there for superbowl weekend Jan 29-Feb 3 2013 the last minute.the entire process was very easy and pleasant.Travel club and customer service very good.FOR THE PRICE ,the rooms were well kept.The food was tasty.The staff courtious.Best of all the resort is located on the beach.BREATH TAKING VEIW.Of the 30 guys,i have 15 commitments for next year superbowl weekend already.Reason being we do not anticipate the accomodations will be available past september of this year.Now that the reort has reopened (fromally Sosua Bay resort).Many of my close friend are making reservation for through out the year.For an organization only in business a few months, they are going in the right direction.Good luck.Thank You

Room Tip: If you want a king size bed ask upon making reservation.If you want beach front room ask as well pic...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

This hotel was avery fun place. If you love a place that gives you privacy and actually lets you have fun without so many restriction this is the best place. I had a great time swimming in the pool late a night without all the limits having fun. You are allowed guest over weather romantically or friendly. This place rocks for what it is meant to be. I don't recommend for family actually I don't think Sosua is a family oriented town if you know anything about this place. Is more set for singles or couples that like to party at the many bars and who want a place without too many restrictions...I recommend this to anyone who hate hotels that look like convents this place Rocks. The staff is very helpful and accommodate. they never say no...they truly believe the customer is always right and do just about anything to make your stay a pleasant one...so if you are partying and want an economical place...I paid like 50 all inclusive are you kidding me? beach front hotel well this is one of the best bargains in the world...party on!!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Worth, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 28, 2012

Enter a beautiful open air lobby with sounds of the ocean below and you would think you hit gold on this stay. Waiting to check in, I was alarmed that a non-guest American was able to get from the front desk 2 room numbers of people he knew and could freely go back to their rooms. Enter our room and we had to laugh at the contrast between the first impression of the lobby and how terrible and cheap the room was. Not even on par with the outside decor. Non potable water in the sink!!! We left for something to eat and see the night life, coming back 2 hours later and surrounded by 3 security guys. My friend who is Dominican and paid for the hotel stay, was pulled to the side and his plastic wrist band was thoroughly examined by the guards--- they just couldn't believe he was staying there. It must have been a stolen wrist band as all 3 turned it over and over looking at it. Finally they let him pass and when I asked if they want to see mine, they smiled and said "No, es OK." They could have just checked the computer to see 2 people were registered and looked at our passport copies that were scanned at check in. Imagine! Next day... constant hounding by a sales guy to check out the resort on the property. Constant, following, uncomfortable hounding that started from the streets in town and continued on the hotel property. Just unreal how bad this place was. Nice lobby though! Next day we went to Casa Valeria and I loved it there.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 28, 2012

Rooms were clean. Bars were average. I was there during the days mostly sleep and out during the night. The best location for me. But I would have to think twice if I'm bringing the family. Nope. I was wondering if the Sosua bay grand casino across the steet still open. Going back in December. Had a great time there.

Stayed October 2011, traveled solo
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Additional Information about Topacio Azul Resort

Address: Calle Dr. Alejo Martinez 1 | El Batey, Sosua, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Sosua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Sosua
#6 On the Beach Hotel in Sosua
Price Range (Based on Average Rates): $
Hotel Class:3 star — Topacio Azul Resort 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sosua Bay Club Hotel Sosua
Sosua Bay Resort All Inclusive

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