We received a week stay because we attended a 90 minute presentation at Club Wyndham. Because the Albatros is located in D. R. (a place my wife has wanted to take me) checked their web site and we got very excited about the location, what was offered and of course the pictures that were posted. We decided that would be place to go for our 25th anniversary, so we booked the room. Upon our arrival at the airport my wife's brother picked us up and drove us to the hotel. When we left the airport it was dark, which made it hard for him to find the place, even with the directions from their web site & the GPS on his phone. I will say the place looked really nice when you first enter the property, lobby, pool/hot tub area, etc.. Attitude of the staff on duty was excellent. After checking-in is when it went downhill. Our room in the last building, on the 4th floor, elevator was not working & I am disabled. After making it up the stairs I noticed that many doors were left wide open as they were in the process of being remodeled, which brought safety concerns to my mind. The room itself was clean, but outdated, old style TV and A/C that didn't work. Informed the front desk that room was not acceptable. We were informed there was nothing they could do that night, but maybe in the morning. The restaurant manger was there and offered a free meal as an incentive to stay. We declined as we kept telling them I am disabled and that room will not work for us. After spending the night at my Brother-in-Law house we went back and still satisfactory arrangements could not be made. After returning to Florida I went to Wyndham's Corporate Headquarters and told them what the place was like and they seemed indifferent and really didn't care. They did not want my name or phone to follow-up as to what took place or what the actual condition of the property was. Finally, due safety concerns, accessibility for disabled (no place on web site to request/inform them about a disability), distance from Santo Domingo (approximately 1+ hours), and lack of interest at corporate headquarters means I would not return or recommend this place for anybody to stay.
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- Also Known As:
- Albatros Club Hotel Juan Dolio
- Albatros Residence Juan Dolio