We booked this hotel as a last minute holiday via a holiday booking agent over the phone, we were sold a beautiful 4* hotel which is definitely NOT what we got. Turning up to the hotel in the evening it was dark and I could tell straight away this was not a beautiful 4* resort. We were given a room on the ground floor of a block that had no lighting in the corridor so only just found our room!! The room had the most horrendous smell of damp, I have been to the Domincan before and not had a problem with the smell of damp so it is obviously managable but not for this hotel. In the morning we went to our welcome meeting and the first thing our rep said to us even before a hello was are your rooms o.k? (not a good sign). We asked to move rooms and reported to reception at the time given, we were told to come back later, we went back later and was given another room. This room looked ok (standard of rooms was low so we decided to stay as we could get a worse one). When we got back to the room later that night we realised we were right above the disco!!! Arrrgghh, after talking to a man at the reception desk earlier who was still trying to get a clean room after 4 days we decided to stay put.
The food and hygiene at this hotel was something else, I experienced diahorea, nausia and stomache cramps for the entire 2 weeks of our holiday and for 4 MONTHS after!!! God only nows what was in my system!! The buffet restaurant was terrible, if you didn't get there for the first sitting you would be sitting in other peoples mess as the tables were rarely cleaned, the staff were very unhelpful and the food was awful.
The beach was all I can describe as man made, barely any sand and rocks in the sea, buy sea shoes if you want to go in the sea. Oh and if you want a sun longer on the man made beach get up very early as there are only a few.
Our room was supposedly cleaned everyday but that was up for debate, the maid would frequently leave the patio doors unlocked, mop the floor with dirty water, not change the bed sheets and even took one of my own towels away that was green, not sure how this can get mixed up with all white towels.
At the weekends the hotel gets mobbed by locals, I don't know if they are paying guests or are just people aloud in but they get priority over the shocking service and bad food.
There were minimal facilities at the hotel, 2 pools neither that big, 1 bar open in the evening with no seating anywere to be seen, the entertainment in the eveing was aimed at children and very poor.
During our stay we had a couple of days of rain, I'm not sure what happened but we came down to the reception area and the ceiling had fallen in in two areas, the areas were taped off and left for about a week!!
Overall this was a terrible hotel and I was ill for a long time because of it so I would recommend to anyone that has booked to go here to change their holiday or just don't go. Some of the other guests that arrived at the same time as us were moved to another hotel, don't suffer in silence like us!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.