“Beautiful location that makes you feel like you are in paradise, just needs minor improvements to become 5 star.”
I stayed at Barceló Capella Beach Resort in Juan Dolio for 3 nights. The place is beyond beautiful. You seriously feel like you are in a magical kingdom in heaven, which makes it a very nice place to take pictures. The pools are very clean and well taken care of. The beach is also very clean and the waves are nowhere near big, so I recommend this beach for families with small children.
The Check-In process is extremely irritating because everyone crowds the front desk at check-in time and tries to cut you in line because they know the front desk people. My advice to you if you arrive at the hotel before 3:00pm and have to wait to check in - Begin to stand in line at 2:45pm just so make it clear that you are priority. The People are very nice and care about everyone, they just lack organizational skills because there is too much going on at the same time. So just compose yourself and don't let it get to you.
The fact that it is all inclusive, makes the bar feel a bit unorganized, so when you get to the bar, make sure you grab the bartenders attention by calling out his name or say " Ay Mano," and put one hand out. If you just stand there, and wait for him to notice you, you will never get your drink.
The Buffet area is very clean and there is a lot of food and a variety of options. Please be advised that during breakfast and lunch, flies will try to attack you and your food because the buffet area sends out a strong appetizing smell. SO PLEASE bring the strongest bug spray and spray every inch of your body and all your belonging, including your clothes in the morning before going to breakfast. Then repeat this same procedure before going to lunch. - I didn't bring a strong enough repellent and suffered attacks and bites. I had to go to the local store and get the OFF's Deep woods repellent (the strongest one) and it worked like a charm.
The night shows on saturdays are very FUN but some of the entertainment is not appropriate for young children, so just be aware of that and don't be shocked, it's a whole different culture.
A lot of the employees in the restaurant, buffet area, and bar don't speak perfect English, so they may keep it very short with you so they aren't embarrassed or humiliated. Now, if you throw in some Spanish words and smile, it shows that you are humble enough to try. That will win their hearts and they will become very loyal to you and always look out for you incase you need assistance.
The rooms vary. Some people get really nice rooms and others get the older ones. If you end up with the older ones, the cleanliness is a bit; therefore, don't settle for it, simply wait until around 6:00pm (when the check in desk is very slow) and ask to change the room. They will with pleasure. - they did so for me.
When you go shopping at the resort gift shop, DO NOT rely on the gift shop employee for the currency conversion. They will tell you the wrong price. My advice to those who have smart phones, is to download the "Ez Calculators" app. It has a currency converter tab and it is very up to date. I proved their employee wrong twice with that app. She tried to tell me 150 Dominican pesos was $5.00 when it really was $3.65. Then she tried to say 450 Dominican pesos was $14.00 when it was really $10.94. So be aware currency conversion at the gift shops.
This place was a wonderful experience, I left my purse out and about several times to test my surroundings and no one touched a thing. So people are trustworthy, just always maintain caution, but know that you are in a safe place.
Bottom line advice: Smile, lighten up, eat all you can, drink all you can, dance, take advantage of the activities they offer, and bring LOTs of singles so you can negotiate prices.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.