We stayed here in May of 2012. The property and grounds were very beautiful, however, the customer service is horrible and the buffet food was below average. I went with 3 of my gal friends for my birthday, and we arrived very late at night and had trouble getting our rooms. We had booked 2 rooms and each were supposed to have 2 queen beds -- we received 2 rooms but only had a king bed in each. And that is where they left us, no offer of changing rooms the next day or any form of compensation for making us sleep in the same bed for 5 days. Rooms were decorated nice enough and had the appearance of being cleans. Towels are old, worn, and scratchy. Bed & pillows are sub-par.
The Food: Yuck. They did not tell us upon check-in about the dining options available or even where things were located. Apparently you need to book way in advance if you want to eat somewhere besides the main buffet restaurant. Also, not all of the restaurants were even open to eat in. I ate a lot of cheese sandwiches because that was the only tasty and sometimes identifiable food. (It reminded me of that buffet scene in Vegas Vacation that Eddie took Clark to. I kept looking for blue mashed potato slop. LOL) Also, even getting a water refill was ridiculous, and then if you tried to get your own water refill, you would get cussed in Spanish by the wait staff. I literally got told to "¡Siéntese!" and then she muttered "pinchy wetta" under her breath.
The Drinks: Watery, lack alcohol. One assumes if you drink a couple of drinks that you will get some form of a buzz -- Nope, never happened once in 5 days -- even when you ask for double rum. I've bartended for 20 years, and I still maintain that they water their alcohol bottles down. Drink only beer.
Nightlife: The shows were boring and childish. The one night club they have was outside and very dark. They played the same songs all night, every night. In fact the DJ played that stupid "I'm Sexy and I know It" song by LMFAO over 8 times in one night (we stopped counting at 8) Seriously?!
Communication: The hotel staff has the worst case of "not my job" mentality I have ever seen. You can try and talk to them, you can try and ask something from them, however, you will be met with one of three attitudes --1) they will walk away while you are speaking; 2) they will smile and nod and act like they are going to help and then leave 3) after you wait 30 minutes and then go to them again they will pretend you never spoke to them or they will tell you it isn't their job and you need to go ask someone else -- and of course that person will tell you it isn't their job either. I did not like spending my vacation constantly running around looking for someone in management just so I could get a towel, excursion information, hotel information, etc. Horrible customer service.
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- Also Known As:
- Barcelo Capella Beach Hotel
- Barcelo Santo Domingo
- Barcelo Cappella Beach Resort
- Capella Beach Resort
- Barcello Capella
- Cappella Beach Resort