Overall, good value for the money. We were a little disappointed when we first checked into the rooms but the resort really grows on you. It is smaller than others we’ve been to, but that is part of the charm. The resort is a little outdated, but extremely clean and well kept. The customer service is great and far outweighs it being outdated. The staff wants you to have a good time and go out of their way to check in and ensure that is happening.
What we liked
• Housekeepers were extremely trustworthy. We left our ipads in the room without issue. My daughter left my phone in the room when we left and the housekeeper came and found us in the lobby to return in.
• Photographers were awesome. We got pics with a little monkey, a parrot, man & woman dressed in traditional garb, and a full fledged family photo shoot. The pics were gorgeous, interesting angles, and priced well (we got the disc of pics instead of individual prints). The photographers were extremely friendly and great with the kids
• Peggy, who has the horses right on the beach, asked us if we wanted to have the kids sit on her horses for pics without expecting anything in return. She was so wonderful we went back the next morning and booked horseback riding on the beach that day. My son is 3 and they had one of the boys ride with him. He chatted with the boy the entire time and had a ball. My 6 year- old daughter rode a little pony, Piccolino, by herself. Peggy and the guides went out of their way to make them feel special. The adults had a great time too. Peggy and the guides checked in often to ensure we were having a good time.
• No issues at all at getting reservations at the restaurants. We were able to book same day and had our choice of times. The Italian restaurant was excellent.
• My mother-in-law is 82 and everyone went out of their way to help her. They escorted her around the buffets, helped her up stairs, and just showed genuine care and concern throughout our trip. We were teasing her that one of the guys was her boyfriend because he ran up to her whenever he saw her.
• The bellhop, Hector, was amazing. He was just so helpful in so many ways. We told him he was going to run the place some day =)
• We traveled with a large group of people – 14 in total. Initially we were told they couldn’t do tables of 14, but after the second day, we always had a table of 14 set up for us.
• The turtle pond… it is small but my kids just loved going to see the turtles. I thought it was a cool thing they had.
What to expect
• You need to pay to use the safe. Not a big deal to us and worth it.
• Room toiletries are limited. They have soap and a bottle of shampoo/conditioner combined. I originally wasn’t going to bring anything with me because the resorts normally have and I wanted to save space. Thank goodness I brought small bottles.
• Resort is very clean. They are constantly going around and cleaning up after guests. Rooms are dated and elements of the resort are dated as well.
• Gym is sub par. There are no treadmills or elliptical machines. Very old stair climber and bikes for cardio. Decent amount of strength equipment/weights.
• Buffet is pretty good. They repurposed food quite a bit, for example, steamed cauliflower at lunch would become cauliflower au gratin at dinner. Would have liked more variety. Food was good though.
• There is a single bar for the resort. It can get busy. We never waited too long, and many times walked right up and got served right away. There is no swim up bar. Drinks were pretty good. I saw comments from others that they were watered down. We did not experience that at all and found them to be quite strong.
• Pool looks small in pics and but it really wasn’t. It never got really crowded. It was comfortable and warm. The kid section is great. I could sit under the umbrella and watch my son without being worried.
• If you want to sit under an umbrella, get there early. When I say early, 8:30-9:00am was early enough.
• Wi-fi is mediocre at best. It is really slow and you have to resign in every 10 mins or so.
• Staff is friendly, but generally quiet. They don’t all speak or understand English really well, but we all managed to find ways to communicate.
• Shows are typical resort shows. My kids LOVED the shows as did some of those traveling with us.
• There are vendors on the beach. They will come to you each time you come on the beach. If you firmly say no thank you, they will leave you alone. They will tell you their names and #s and say if you buy, you need to buy from them. As the trip went on, each day as soon as one approached us, we would say “Sorry, we already promised Ramon, #28, we would buy from him” and that worked well.
• Vacation Club reps are on site and will ask you to go on a tour of the other resort. They didn’t harass us at all, they simply asked us if we were interested. The guy we talked to, I think his name was Luis, was quite nice and we chatted with him throughout our trip. We said we would if they would take all 14 of us and let us spend the day at the other resort. They agreed. We did it and had a ball. It got us off the property for a day. You just have to know what to expect.
• The guy you book excursions with, closest to the photographer, was fantastic. I wish I could remember his name. He knew we were going on the Vacation Club trip and actually booked dinner reservations for us because we would be gone. We booked the VIP Paradise Island excursion and can’t say enough about it. It was a full day but so worth it. The guide and crew were so attentive. They constantly came around and asked what we needed. Drinks were barely empty before they were asking you if you wanted more. The swim spot was breathtaking. I can’t even begin to describe the color of the water. The lunch spot was fabulous. There were animals, coconut drinks, good food, and lots of places to relax. The mangrove was boring and very short. The actual island, Paradise Island, is very cool. It truly is a small island with huts in the middle of the ocean. We snorkeled there and saw lots of fish. Water is a little rough but certainly manageable. Highly recommend this trip.
• Kite surfing is huge at the resort. I’ve not seen it before but it is pretty wild. We spent hours watching them. There were literally hundreds of kite surfers in the water. The beaches were not crowded at all.
What we didn’t like
• Pool hours… opens at 9am and closes at 6pm. We did get in the pool around 8:30 some days but sometimes they were sticklers on the time, especially closing.
• Mexican restaurant… we had reservations for 14 at 9:00pm. When it was time to order dessert, they informed us they only had 8 desserts left, of which 5 were flan. Since we had reservations, you would think they would have enough desserts for us and at least some choice.
• Showers were lukewarm at best.
- Also Known As:
- Viva Wyndham Tangerine Hotel
- Viva Wyndham Tangerine Hotel Cabarete
- Wyndham Hotel Cabarete
- Wyndham Cabarete
- Cabarete Wyndham
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