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“dont stay here. youre just going to waste your money and time... and if you want to get robbed and please do so.” 1 of 5 stars
Review of Hotel Celuisma Cabarete

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Hotel Celuisma Cabarete
3.0 of 5 Hotel   |   2 km from Cabarete, Entrada Camino del Sol, Cabarete, Dominican Republic   |  
Hotel amenities
Ranked #11 of 17 Hotels in Cabarete
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“dont stay here. youre just going to waste your money and time... and if you want to get robbed and please do so.”
1 of 5 stars Reviewed October 21, 2012 via mobile

i have been traveling to DR a couple times and have stayed at different resorts and this one by far was the worse.... stayed at this resort for 2 nights. had to wait more than an hour to check in considering there was only 2 person infront of me. after checking in went to the room hoping to relax after traceling for good 2 1/2 hours from sdq, but the room was disgusting and filthy. dust all over and the sheets were nasty and brownish. then the bathroom was disgusting and toilet didnt flush. food was ok i guess. decided to book to eat at the restaurant i think it was a jamaican resto. the food was horrible that we left in the middle of eating and went to the buffet instead.

not only everything was bad but one of the guest got robbed in her room. stole her money and belongings. she asked the manager to help her and call the police so she can file a complaint and the manager just turned away and refused to call maybe they were scared to be held responsible. poor canadian lady who was a missionary for santiago was left on the curb crying. being a good samaritan, had to asked what was wrong and that was the story. i was livid... this place is not safe. she had a feelin lg it was one of the staff coz she made sure her patio door and front door was closed before she left. JUST PLAIN HORRIBLe!!!!! THIS PLACE SUCKS!!!!!!

  • Stayed March 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 5, 2012

I don't recommend this hotel at all. First it's not really located at Cabarete so you need a car to go in to town. The food is terrible. The room conditions are very poor. This hotel has a lot of potencial but it needs to be remodeled urgently!!!

  • Stayed November 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 16, 2012

I just wanted to let everyone know that this hotel is NOT located in or near Cabarete town. It is approximately 25 minutes down the highway and in a very isolated area. Many travel sites have the place mapped incorrectly and even Google Earth has it marked as right down town in Cabarete.
I originally booked at this hotel and when I discovered it was located in a depressed and scary part of the coast I immediately changed hotels. This area contains miles and miles of abandoned hotels and resorts... it's very bizarre - like a ghost town.
Local Domincans live all around the hotel in their small shacks next to these crumbling resorts.
Since I was travelling alone and had no car, it would have been awful to stay here.
Happy Travels.

Stayed August 2012, traveled solo
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motueka
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 13, 2012

I booked a birthday weekend away for my daughter and her friends. When they arrived they were checked in only to find a couple having full on sex in the pool, this went on for hours. My daughter was then called to reception to be told Sunwing had contacted them to inform them not to let them in as the payment had not gone through. I reconfirmed with my daughter the booking confirmation receipts from sun wing and verified with my bank the funds had been withdrawn from my credit card. In the midst of all of this as there were few guests at the resort, service was appalling, only food available at certain times, no shuttle to Cabaret as it had broken down and the list goes on, no phones in room, mini bar not stocked, their idea of juice is sugar and water.....and the couple is still having sex in the pool (other pool is too dirty to swim in). They (my daughter and friends) had had enough and wanted to leave but were told they could not without a credit card payment WTBleep!!!!!! This has already been paid for! Sunwing could not be contacted, I sent emails to them, and they have no emergency number. When I asked resort for fax and email address to get them my credit card so my daughter and friends could leave this awful resort, they said they had no fax or email but gave me a local workers hotmail address to kindly send my credit card details to...!!!! I finally sent a long email to my daughter to pass on to the resort again with copies of sunwing confirmations that this had been booked and paid and they insisted on still charging my card so everyone could leave without calling in the local police. A nightmare, a fun planned birthday weekend has turned into a disaster, I have been charged twice now and have no contact with sunwing until tomorrow. This is disgusting, I would not recommend this resort, yes it is a lower budget one but still has guarantees as per the sunwing site and nobody deserves this sort of treatment. Recommendation: stay away.

Room Tip: No do not book here! Sleep quality low as how can you sleep when you are stressed out!
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  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, On, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 7, 2012

We stayed at this hotel In March of 2012 . It is located some ways outside Cabarete, however as we had a jeep , the trip to the hotel was no problem. When we checked in , we had to pay in pesos or American dollars, which was not a problem, but would have preferred to pay by credit card. The pool area was great, with lots of chairs from which to choose. We certainly liked the bubble pool at the end of the main pool. The food was mainly by buffet,, which certainly had a Dominican flair to it. One could make reservations for a sit down meal, which we did and enjoyed it very much. The staff at this hotel is its main asset. All were just great, and helpful in every way. The beach is right on the open ocean, which tends to be windy , unlike say Sosua beach which is sheltered. Down the road from this hotel is LA BOCA, where there is a Flintstone restaurant. Best fish in the world, so says my son from California. All in all a good place to say but rather isolated. Tours are available by checking with the man across the road from the hotel. Good place to stay if regular food is ok for you. The hotel needs some upgrades and tweeking, but is certainly good value for the money.

Room Tip: Choose a room around the pool area.
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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 3, 2012

Our room was on the ground floor by the pool (room 301) and was in need of painting and rejuvenating but was very clean including the bathroom and yes, the ceiling fan DID wobble. We had problems with the toilet leaking the first day and the A/ C not working the next but each problem was resolved in less than 20 minutes. The food was not bad but repetitive. The beach behind the hotel was clean and you could have a great nap under the shade in the cool breeze which blew all day. You had a choice of two pools to swim in, one at either end of the hotel.

The animation team was very entertaining and involved everyone in dance lessons, Spanish classes and games during the day and at night, put on skits which sometimes involved the audience members which turned out to be a riot sometimes. I must say that all the members of the animation team were very upbeat and friendly and greeted everyone in the mornings and afternoons in the dining room with a hug and a kiss. The other staff members were always very helpful and smiling. ...the front desk, not so much..... but still very accommodating. We didn't like the room we were given when we first got there but changed it with no problem.

I can see why many people return year after year. The atmosphere is like a big family gathering. I miss that place and the staff, crappy food and run down room and all but it was informal and very relaxing especially around the pool and at the beach. Don't expect a five star hotel and you won't be disappointed.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cobourg, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 22, 2012

We spent a month here from the middle of February to the middle of March. This is now our 4th time at this hotel. As you will have read in other reviews, there was a minor upheaval with the animation team. But not to worry. The new team has learned from what was left of the original team and is doing well. They worked very hard together to bring things back and we were very happy with their efforts. As always, the service here is excellent. As we and others have stated before, it takes no time to feel like family with the staff. Unfortunately, the down side, is that it makes leaving very difficult because we have become close. Always there are tears on the last day for those who leave. Yes, I am a man and even though I try to be stoic etcetera, the odd trickle still escapes.
What can you expect?

Well, here is what you can expect from the hotel:

Hotel - Fairly small with an intimate atmosphere that encourages friendships with others from different countries.

Service - They will do everything in their power to help you. We have many stories of how the staff went beyond their "duties" to make guests happy. They soon know your name and treat you as family.

Cleanliness - Everything is always clean. The pools and restaurant are tested by independent inspectors on a regular basis. The sidewalks are always being pressure washed. I'm not sure where the stories of bugs and vermin overrunning the restaurant come from. I have never seen that in 4 years. Yes you will find some insects outside on the grounds. However, remember YOU ARE OUTSIDE! Short of putting up insect netting over the entire hotel and spraying with toxic chemicals daily, you will just have to get used to the natural world. Yes you can survive outside of the sterile city environment.

Property - Quiet, beautiful grounds - like walking through gardens. Always feel safe and secure and peaceful.

Beach - You can walk kilometers in either direction with few people. Wonderful little bar at "la bocca" the mouth of a river. Always welcoming. On weekends it is alive with the locals and music turned up high as is the dominican way. Some complain about the cleanliness of the sand on the beach but most of what you see is what comes in with the waves. They try to clean up as much as possible. If they aren't quick enough to pick up the cigarette butts and plastic cups - who really is at fault?

Entertainment - As always, the animation team is second to none in their efforts to keep everyone happy and amused. The shows were a little bit rougher than we were used to at first (see intro above) but we really didn't care. When you become close with the team, you overlook the little mistakes and cheer them on. Keep in mind that if you want a "Las Vegas style Revue" you can pay for that in Peurto Plata. As stated in the intro, The team made Herculean efforts - even working through their break times to practice. We saw that effort pay off in the Fire and Water show the last week we were there. Bravo team!

Restaurant - There are 3 restaurants. The Thai which only seats about 12. The Windows which overlooks the pool. The main buffet restaurant. The food is excellent at all 3. You won't find expensive seafood or other 5 star food here. However, what is there is very good. The desserts as always leave a person wishing they had more self control. Much of the fare is cooked the Dominican way - but then again - where is this Hotel? There is always enough variety.
We would liked to have seen some sort of fruit or lighter fare put out for snack time. They had hamburgers, hot dogs and sandwiches alternating. I usually wanted what was there but tried to restrain myself because I wanted my clothes to still fit by the end of our stay. My wife is a diabetic and could have used something like a little cheese and crackers or a piece of fruit between meals. We know that the staff would have been only too happy to get something for us but we didn't want to trouble them for something special.

Rooms - OK here we go. We are happy with the rooms we get. We only spend the night in it anyway. However we know which rooms to ask for. This is the way it breaks down: There is one beautiful room which is actually a suite where the president of the company stays when he comes. There are a number of other rooms around the two pools. the second floor rooms are generally larger and have more natural light. The ground floor rooms tend to be often smaller and darker. The rooms surrounding the reception area are very small and not very attractive or quiet.
As stated above, we have no problem with the cleanliness. However, because the owner is not putting enough money back into the hotel, there are tending to be some maintenance issues now. The rooms could use some paint, carpentry repairs, new bathroom fixtures and furniture. This, for the most part, has not reached the crisis stage yet but it is deteriorating every year.
How happy you will be depends on which room you get and your frame of mind about what to expect. Keep in mind what you are paying for and how much you actually use the room. Remember that you can "think yourself" happy or upset. By the way, the staff will always move you to another room as available.

Concerns. - We are worried that the president of the company, Celuisma Hotels in Spain, is not too interested in maintaining this hotel. We know the sister hotel in Playa Dorada has received extensive renovations in the last few years. However, cutbacks to the operating budget here have become quite noticeable this year. The manager and staff are doing the very best they can, but they need more money to operate and rejuvenate this hotel. We certainly hope that they get it because we really want to go back as do many other regular guests.

Summary - If you can look past it's small imperfections and enjoy the scenery and the wonderful staff that become your Dominican family, you can enjoy an amazing vacation. Our sincere wish and hope is that people will enjoy the same kind of getaway that we do here and I will be able to update you with even better reviews next year.

Room Tip: Second floor around the pool are usually larger and brighter.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Celuisma Cabarete

Address: 2 km from Cabarete, Entrada Camino del Sol, Cabarete, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Cabarete
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Celuisma Cabarete 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Celuisma Paraiso Tropical
Paraiso Tropical Cabarete

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