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“Hard to leave again” 3 of 5 stars
Review of Hotel Celuisma Cabarete

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Hotel Celuisma Cabarete
3.0 of 5 Hotel   |   2 km from Cabarete, Entrada Camino del Sol, Cabarete, Dominican Republic   |  
Hotel amenities
Ranked #12 of 21 hotels in Cabarete
Cobourg, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
“Hard to leave again”
3 of 5 stars Reviewed April 22, 2012

We spent a month here from the middle of February to the middle of March. This is now our 4th time at this hotel. As you will have read in other reviews, there was a minor upheaval with the animation team. But not to worry. The new team has learned from what was left of the original team and is doing well. They worked very hard together to bring things back and we were very happy with their efforts. As always, the service here is excellent. As we and others have stated before, it takes no time to feel like family with the staff. Unfortunately, the down side, is that it makes leaving very difficult because we have become close. Always there are tears on the last day for those who leave. Yes, I am a man and even though I try to be stoic etcetera, the odd trickle still escapes.
What can you expect?

Well, here is what you can expect from the hotel:

Hotel - Fairly small with an intimate atmosphere that encourages friendships with others from different countries.

Service - They will do everything in their power to help you. We have many stories of how the staff went beyond their "duties" to make guests happy. They soon know your name and treat you as family.

Cleanliness - Everything is always clean. The pools and restaurant are tested by independent inspectors on a regular basis. The sidewalks are always being pressure washed. I'm not sure where the stories of bugs and vermin overrunning the restaurant come from. I have never seen that in 4 years. Yes you will find some insects outside on the grounds. However, remember YOU ARE OUTSIDE! Short of putting up insect netting over the entire hotel and spraying with toxic chemicals daily, you will just have to get used to the natural world. Yes you can survive outside of the sterile city environment.

Property - Quiet, beautiful grounds - like walking through gardens. Always feel safe and secure and peaceful.

Beach - You can walk kilometers in either direction with few people. Wonderful little bar at "la bocca" the mouth of a river. Always welcoming. On weekends it is alive with the locals and music turned up high as is the dominican way. Some complain about the cleanliness of the sand on the beach but most of what you see is what comes in with the waves. They try to clean up as much as possible. If they aren't quick enough to pick up the cigarette butts and plastic cups - who really is at fault?

Entertainment - As always, the animation team is second to none in their efforts to keep everyone happy and amused. The shows were a little bit rougher than we were used to at first (see intro above) but we really didn't care. When you become close with the team, you overlook the little mistakes and cheer them on. Keep in mind that if you want a "Las Vegas style Revue" you can pay for that in Peurto Plata. As stated in the intro, The team made Herculean efforts - even working through their break times to practice. We saw that effort pay off in the Fire and Water show the last week we were there. Bravo team!

Restaurant - There are 3 restaurants. The Thai which only seats about 12. The Windows which overlooks the pool. The main buffet restaurant. The food is excellent at all 3. You won't find expensive seafood or other 5 star food here. However, what is there is very good. The desserts as always leave a person wishing they had more self control. Much of the fare is cooked the Dominican way - but then again - where is this Hotel? There is always enough variety.
We would liked to have seen some sort of fruit or lighter fare put out for snack time. They had hamburgers, hot dogs and sandwiches alternating. I usually wanted what was there but tried to restrain myself because I wanted my clothes to still fit by the end of our stay. My wife is a diabetic and could have used something like a little cheese and crackers or a piece of fruit between meals. We know that the staff would have been only too happy to get something for us but we didn't want to trouble them for something special.

Rooms - OK here we go. We are happy with the rooms we get. We only spend the night in it anyway. However we know which rooms to ask for. This is the way it breaks down: There is one beautiful room which is actually a suite where the president of the company stays when he comes. There are a number of other rooms around the two pools. the second floor rooms are generally larger and have more natural light. The ground floor rooms tend to be often smaller and darker. The rooms surrounding the reception area are very small and not very attractive or quiet.
As stated above, we have no problem with the cleanliness. However, because the owner is not putting enough money back into the hotel, there are tending to be some maintenance issues now. The rooms could use some paint, carpentry repairs, new bathroom fixtures and furniture. This, for the most part, has not reached the crisis stage yet but it is deteriorating every year.
How happy you will be depends on which room you get and your frame of mind about what to expect. Keep in mind what you are paying for and how much you actually use the room. Remember that you can "think yourself" happy or upset. By the way, the staff will always move you to another room as available.

Concerns. - We are worried that the president of the company, Celuisma Hotels in Spain, is not too interested in maintaining this hotel. We know the sister hotel in Playa Dorada has received extensive renovations in the last few years. However, cutbacks to the operating budget here have become quite noticeable this year. The manager and staff are doing the very best they can, but they need more money to operate and rejuvenate this hotel. We certainly hope that they get it because we really want to go back as do many other regular guests.

Summary - If you can look past it's small imperfections and enjoy the scenery and the wonderful staff that become your Dominican family, you can enjoy an amazing vacation. Our sincere wish and hope is that people will enjoy the same kind of getaway that we do here and I will be able to update you with even better reviews next year.

Room Tip: Second floor around the pool are usually larger and brighter.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Antigonish, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 19, 2012

This was my second trip to the Celuisma...the first being in April of 2010. This trip was with my girlfriend, three other couples, and my sister ( a DR regular). The animation team was excellent...as usual. I was disappointed to see a few familiar staff members had moved on, but the new staff were professional and welcoming.

The hotel grounds are beautiful...lush gardens, 2 nice pools with "cold tubs", very cool architecture...and it's right on the ocean. I like the fact that it's a small resort. I stood in lines at the airport, at the shuttle bus...it was nice to stay at a place that you don't need to wait in line for anything.

The rooms were just fine. They are not luxury rooms and they could use some updating...but they were very clean and comfortable. The AC worked very well and there was also a very nice fan on the ceiling.

Clean towels and toilet paper we had to remind the front desk to bring us...but they did and were very courteous about it.

The food was good on average...some stellar dishes and some mediocre ones. I'd think that this is pretty typical. Drinks were plentiful..although it would have been nice if they could get one of those frozen drink machines. Waiting for the bartender to gear up a blender every time was a little inconvenient. They are VERY generous with alcohol.....definitely not cutting corners there! I did find that some bartenders were better than others...which I think is typical too.

The shows were low budget, but a lot of fun...and the dancing in particular was very impressive.

I took advantage of an awesome massage package. The masseuse, Ana Luisa, was very professional and it was an absolute treat to have gotten the chance to get so many awesome massages on this trip. I HIGHLY recommend it.

Overall...if you are looking for 5 star amenities...go somewhere else. If you want a nice little resort, that's not over crowded, right on the beach...and would like to meet some really extraordinary people that go way out of their way to make sure you have a great vacation...then the Celuisma is the place for you.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Quebec
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 6, 2012

Been going to this hotel for the last 6 years. Just got back from a 5 week vacation. When I arrived I was sad to see that part of the animation team had left but then I met the new team (Rambo, poccholo, mapeppa, cappuchino, Jose, Yadhira, Rosa and Nayeli.They were amazing, they made us feel part of the team. We had so much fun.

Everybody from the maids to waiters and cooks are very friendly, they make you feel like you are part of the family.

I saw some of the reviews that complain about this and that. Yes you are right that the Holel needs new showers and toilets. To be honest to me it does not make any difference if I have to ask the front desk to fix or even better to change room. Christofer at the front desk will be more than happy to make sure your stay is a pleasant one..

Yes the hotel needs renovations but it seems like the owners gave up on them instead they put money in the other hotel in Playa Dorada.

It's a shame because this little hotel is a gem. In 2 days you get to know everybody and yes many of us from Canada, Germany, Nehterlands return every year. We hope that the owners will realize that this hotel needs to be renovated. We do not want this piece of heaven to close.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mississauga
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 25, 2012

I read all the reviews for this resort before we arrived, and nothing could have prepared me for the week I experienced.

I have been to many 3 star resorts and have always enjoyed my stay, most of them i would return to....but not this one.

Positives;
-The entertainment staff
-The grounds were lovely
-2 pools and 2 cold water jacuzzi
-lots of chairs and shelter
-There was Splenda for coffe and tea

Things that we easily overlooked;
-Snack bar was aweful and didn't open until 5pm daily
-Breakfast buffet never opened until 8am
-no hangers in the room
-showerhead popped out of the wall
-T.V not working
-uncomfortable beds
-not being able to get a towel for 2 days
-not getting the proper safe key till the next day
-having a leaking toilet that forced us to switch rooms after 3 days
-lack of fruit and dessert options at buffet

Things we couldn't overlook are;
-cockroaches in both rooms (not small ones either)

Things to bring;
-Ketchup (none on the resort)
-snacks/munchies
-travel mug (coffe/tea mugs are way too small)
-calamine lotion for the sand flea bites

**on a positive note-I have to say that the entertainment staff made this place bearable. They really do thier best to get you involved with daily activities and to get to know you. They greet you at every meal and love to laugh and joke around with you. the staff in general are really great and do make an effort to ensure you have a good experience.

Room Tip: ask for a room on the upper level to ensure rain does not leak into the room
See more room tips
  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
1 review
2 of 5 stars Reviewed March 24, 2012

We just got back from 6 days at this hotel... but don't be fooled! It's more like a "highway motel" disguised as a beach resort!

Let me start with the good things: location to airport (POP), right on the beach, and an amazing looking pool area! We were "wowed!" when we entered the hotel. It looks REALLY good and nice! The buffet is alright - typically all-inclusive buffet.

And now to the bad: I traveled with my husband (yes, we are gay), and we greeted by a hotel employee cursing us out in Spanish ("look at these 2 girls")... not knowing that we speak Spanish! Great start to a vacation. The receptionist was the most sour girl we have ever seen. We almost felt like we were annoying her by checking in!
The room was actually OK, but things went wrong on day 2. We were initially handed 2 small bottle shampoos, but when they ran out, they were not replaced. We asked for more, and were handed a soap bar! "Shampoo is only for when you check in" was the answer.
After a few days, our towels were a little dirty, and very wet. Unfortunately they could not provide us with new, clean towels "until a couple of days"... WTF! This is a beach resort in a country where humidity is higher than normal, and towels simply don't dry.
Toilet paper was also a thing we had to ask 2-3 time about.

In general the staff either had a super good day or a really bad one; their mood was never to tell.
The animation team consisted of 10+ young guys, and they were all very nice and helpful, but sometimes they were a little too much - keep in mind that this is an adult-only resort. They acted like kids, and the evening shows/performance was a joke, and it seemed they belonged more in a kids-friendly resort.

All-in-all we had a GREAT trip, and DR is fantastic, but next time we would not chose Hotel Celuisma Cabarete, and we would NOT recommend it to anybody else.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ST. Thomas Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2012

We just returned from Hotel Celuisma Cabaret and we had a wonderful time on March 2. The food was fabulous and the service perfect. Not very many people there so we had all of the staff to ourselves mostly. The rooms could be better but it was certainly clean. The beach was perfect when the you craved a cool breeze due the hot sun. The animation team who are mostly new were fabulous and their confidence became evident over the two weeks we were there. They became very entertaining and were very friendly funny. The guards were very accomadating and kept us safe as well and the maintenance staff worked very hard to try and keep the place running even though as we understand it the owner seems to have washed his hands of this place. It is a gem needing attention but not because of the staff's effort's. The owner needs to come and see what the efforts are of his staff. His apartment is absolutely gorgeous and all of the rooms should be the same. We happened to see this room because people we met were staying in it. The manager appears to be left on his own to sort out any problems and he hides it very well. He is sinking his own money in the hotel to keep it afloat
and has not got the owners support. Lovely place.

Room Tip: Look for rooms on or around the pools not near the front bar as it tends to get noisy at night as it...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 3, 2012

This adult only hotel was compact with 2 pool areas and well kept beach that went on for miles, surf and breeze kept it cool, not a swimming beach but great to watch or learn kite sailing, a local bus ride into Sosua or Cabarete was 100 pesos for 2, 22 people in the van , but only for a short time , staff very helpful and friendly, had a med problem and the hotel had Dr on site in 5 minutes. Food was consistently good - whole vacation was great value and TD Visa Travel insurance was easy to use for the med issue - not being in town meant quiet at night
Bring single US dollars, 100 peso notes, its hard to get change for large peso (500) and US notes

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Celuisma Cabarete

Address: 2 km from Cabarete, Entrada Camino del Sol, Cabarete, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Cabarete
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Celuisma Cabarete 3*
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Also Known As:
Celuisma Paraiso Tropical
Paraiso Tropical Cabarete

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