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“Not a Happy Camper Here! However...” 3 of 5 stars
Review of Hotel Villa Taina

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Hotel Villa Taina
3.5 of 5 Hotel   |   Apartado Postal 337, Cabarete, Dominican Republic   |  
Hotel amenities
Ranked #7 of 21 hotels in Cabarete
Miami Beach, Florida
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Not a Happy Camper Here! However...”
3 of 5 stars Reviewed August 6, 2012

Let me start by saying that the Hotel Villa Taina is a clean, nice hotel and perfect for individuals,couples and families who want to stay in the heart of Cabarete. However, we stumbled upon this hotel when needing to spend a night on a layover there on our way to Santiago, D.R. I walked into the hotel and asked the front desk clerk, Alexa, how much it would cost for a room for the night. I explained it was 4 of us-my husband, myself and our two daughters. She then said that it would cost $129 for the night which included breakfast. I then went outside to tell my husband, and we started unloading all of our luggage and coming in. When I started filling out the paperwork and handing over my credit card, she asks me how old our daughters were. I said their proper ages, 10 and 14. She then says that the price will go up to $169 since our older daughter is considered an adult. I then ask her why she did not ask me this before and give me that price from the get-go. She then says that I had said I had two girls, and I quote her, "and from what it looks like to me, your daughter is a young lady." I then asked her if she is insinuating that I was trying to deceive her about my daughters age, and she tries to worm out of it. I was livid! I have no reason to lie about my girls' ages, and I was completely offended that she thought that. I told her that as a representative of the hotel, it was HER duty to ask me the proper questions and give me the proper rate upfront and NOT after I had filled out the paperwork and gotten our luggage into the lobby. I felt deceived. She neither apologized nor made any exceptions. She simply didn't care. Since we had no other choice but to stay there since other hotels we had stopped by were full, I had to suck it up, but I was not happy and told her so. She even had the nerve to ask my husband why I was mad! Bottom line is that I wouldn't have been so upset if she had apologized and taken responsibility for her mistake. She simply didn't care and knew we had nowhere else to go. This is NOT good customer service. We then went up to our room where the TV did not work and the toilet was broken. We also had to walk up 4 stories to our room (luckily the bellman brought up all of our luggage), which I don't mind, but keep in mind if you have anyone with a disability or problem walking up stairs. There is no elevator in this hotel. The good news is that it was definitely clean, and despite facing the busy street, it was quiet. The breakfast buffet was also delicious, with eggs and crepes being freshly made to order, overlooking the beach.
We have been to many a hotel that was much better than this and did not have to pay $169/night. It was a total rip-off. I would not return to this hotel personally, obviously because I had a negative experience, but I would not count it out based on this if I were you.
I did complain to the front desk manager about her, and she agreed with me and was apologetic, so I appreciated it. The manager was very friendly and helpful, as we had some car issues and she had them resolved quickly and despite not being able to extend our check-out, held our luggage all day. I must say that I then had to deal with the front desk lady, Alexa, once again when one of our pieces of luggage did not make it into our car. She was courteous enough to hold onto it and have our driver pick it up. I like to give people the benefit of the doubt, but if you work in the hospitality industry, the customer is always right and you should want to make them happy or they will get a review like this, which was fittingly deserved.

Room Tip: If you have difficulties walking up stairs or are in a wheelchair, I do not recommend this hotel, as...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Santo Domingo, Dominican Republic
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2012

Would be back anytime! Great beach, food, service, clean... The only disappointment was the bed, too hard :) loved to see the surfurs, the equipment for kite boarding and wind surf, the people preparing to go and have fun. Close to lots of restaurants on the beach.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2012

Looking for quality service from dedicated staff? This is the place to go. The rooms are excellent and ideally located near the beach - however you may here noise coming from other rooms... The Villa is ideally located close to Cabarete's restaurants without being too close to be disturbed by the nightlife. The breakfast buffet is good. If you are there two weeks you'll want to explore other breakfast alternatives. The happy hour is quite delightful and everything you need is within reach. The beach offers easy access to chairs ideally located, top windsurfing school and proximity to most everything. When you step out the front enterance, you are right at the heart of Cabarete and when you step out the other way a beautiful resort atmosphere awaits. The pool is small, but most people are at the ocean anyways. Morning yoga with instructor weekly - the massage therapist is fabulous, however there are MANY VENDORS, which are respectful to NO GRACIA, yet bothersome!!! Overall, very pleased and we would go there again!

Room Tip: If you don't mind a bit of noise coming from beach and bar select ocean front. If you want absol...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 9, 2012

Located practically on the beach, this hotel is close to everything you'll need while you stay in Cabarete. Walking distance to all restaurants. ( it has a restaurant on premises- the food was great) shops and water sports schools. It is clean and quiet, even though is close to the main street( you'll never know it). It is simple, clean and well maintained. There is a small fridge in the room and free wifi. The room is well air-conditioned and safe. Shortly, highly recommended for all ( families, singles and couples)including families with small children.

Room Tip: There are hair dryers in the bathrooms shampoo and conditioner , no liquid soap just a bar.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 18, 2012

Great stuff, location, breakfast at the beach, ocean beach with kite and wind surfing equipment. The best shopping and restaurant areas are within 5 minutes walk. Rooms have a flat TV, air conditioner, balcony, and a safe. Everything very clean, feels new and pleasant. Can recommend this place without reservations.

Room Tip: Rooms on the ocean side are quieter.
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 13, 2012

super friendly staff, nice food, rooms but the most importantly location: on the beach, one can sleep hearing the sound of the waves, relax and do a lot of sports if he/she wants. can walk to all the restaurants and cafes from the beach - no need to even see a street if want to be completely secluded.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2012

This hotel was perfect for 2 weeks in May for my husband and myself (retired) visiting our son who lives in cabarete. Having had a flood in our room on the first night due to the weather, we were upgraded to a beautiful room on the front. It was always spotless and the staff were lovely. No need for shoes to walk onto the beach and bars and restaurants!!

Room Tip: we had an ocean comfort room which was fabulous - 2 large double beds, fan abd air con.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Villa Taina

Address: Apartado Postal 337, Cabarete, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Cabarete
#7 On the Beach Hotel in Cabarete
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Villa Taina 3.5*
Official Description (provided by the hotel):
Nestled in the very heart of Cabarete, an intimate tourist destination and windsurfers paradise, you find the OCEAN FRONT Hotel Villa Taina, an exclusive, modern hotel right on the golden beach of Cabarete Bay, which is the site of world famous windsurfing tournaments and the hip kitesurfing. ... more   less 
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Also Known As:
Taina Hotel Cabarete

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