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“Nice accomodation , but lots of shortcomings.” 3 of 5 stars
Review of Hotel Fiesta Inn

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Hotel Fiesta Inn
3.0 of 5 Lodge   |   Av. Alvaro Obregon No.229 esq. Av. Independencia | Col. Centro, Chetumal 77000, Mexico   |  
Hotel amenities
Isla Mujeres, Mexico
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
“Nice accomodation , but lots of shortcomings.”
3 of 5 stars Reviewed April 13, 2014

Nice modern hotel located on the main road when you get into Chetumal, easy to spot and nice garage underneath .
Hotel opened 4 months ago and has plenty of room to improve.
Modern deco throughout, not my favorite but ok, clean and bright colors throughout. Several small conference rooms are very handy for business meeting and reasonably priced.
The rooms are clean and nice but poor view and dangerously slippery flooring , specially in the shower, be very careful on wet floors! and no hot water for 2 days.
Restaurant is ok , but not exceptional, breakfast buffet is ok, except the the lady cookings eggs was overwhelmed by

Room Tip: get a third story room for view , showers floor are killers when wet !
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards your last stay at Fiesta Inn Chetumal.
Feel sorry about the view from the rooms, we are located in dowtown and is so difficult to complete an extraordinary view for our clients. We do have hot water every day in the rooms, l am concern about that. Hope you can give me the chance to receive you as our guest. l will be so glad to assist you and make a better experience.
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetumal
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64 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Montussan, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 13, 2014 via mobile

The hotel is in a good location and easy to find. The hotel is new, modern and clean. I asked for a room with a view. This is not a good idea. We looked out over cement walls. The room is nice and bed comfortable. We did not have any hot water in the shower. I think the shower floor is very slick. You must take care not to slip. We had lunch the day we arrived and the food and service were very good. The pool on the roof is beautiful and from there you can see the bay and most of Chetumal. Breakfast was ok but it took a long time to get eggs due to,the cook preparing eggs for room service before waiting on guest standing in line to order eggs. The free parking is underground. The wifi was strong.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards your stay at Fiesta Inn Chetumal.
Feel sorry about the view from the rooms. We are located in downtown and that is the reason because we can not have a better view for your clients.
We have a very beautiful property and working in giving to our clients the best service.
Hope to receive you again as our guest.
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 21, 2014

We stayed 5 nights in Chetumal to visit archaeological sites in south Quintana Roo. We were quite satisfied with the accommodations. The room was large and nicely decorated, generally clean with a good wi-fi signal. We wished there was a small fridge though. I don't understand why an hotel doesn't provide this service especially in a warm weather like Mexico. The A-C system was efficient and the nights were quiet. As for the staff, we were pleasantly surprised that many of them did speak a few words in english. They were mostly eager to help when needed and we have nothing to complain. Of course, using the few words we know in spanish helped us getting in contact with the people. We also took the morning buffet which was OK, but could be better and warmer.

Food and restaurants are sort of a problem in Chetumal for a north-american. Very few acceptable places in the center of the city even if you like mexican food. Having been to many different cities in three mexican states, we tought that Chetumal had probably the poorest city center we had seen. The outskirts of the city seemed more prosperous. One day, we went to the zoo. Don't go there! It is the saddest sight I ever saw. This place should be closed!

To close this review on a better note, we were there during the carnival and we did like to watch the parade and enjoyed very much the participation of the people.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards your stay at Fiesta Inn Chetumal.
lt was a pleasure to have you as our guest and we hope you can come back soon.
So glad you have a good experience with the Carnaval and you can find the place with a good and clean food.
Anything should you need, please do not hesitate to contact myself, l will be so glad to assist you.
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetuma.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chetumal
1 review
4 of 5 stars Reviewed March 20, 2014

The Hotel is beautiful and we enjoyed staying there very much, however, I was very disappointed that there was no stand taken as I made a complaint, as I sprained my foot by the swimming pool on the stair by the grass. The bottom step is steeper then the higher stairs and the grass was not planted against the stairs(there was room between the grass and stairs) and there also was no light bulb so it could not be seen that it was unsafe. I would have been pleased had someone made an attempt at least to talk to me about it. Thank you Wilma

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Dear Wilma:
Thank you so much for your comments towards your stay at Fiesta Inn Chetumal.
Feel sorry about your leg at the garden that is located by the swimming pool. We are already fixing that part.
Hope you can give me the chance to receive you as our guest and give you the best service.
Anything should you need, please do not hesitate to contact myself, l will be so glad to assist you.
Best regards,
Olga Gómez
General Manager
Fiesta Inn Chetumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2014

Relatively expensive and no hot water. Very nice rooftop. Terrible food. Very clean rooms, comfy bed. FYI, if you are coming overnight on a bus from PDC or Cancun and arrive at 5am they will still charge you for a full night's stay =\ Walking distance to the water taxi.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards Fiesta Inn Chetumal.
l really feel sorry about the hot water because we do have this service. We already changed the buffet breakfast with a great variety of food four our clients.
Hope you can give me a chance to receive you again and we will take care about your stay to make it wonderful.
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cozumel, Quintana Roo, Mexico
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

Hotel Fiesta Inn Chetumel is a great place to stay. We very much enjoyed the modern decor and comfortable bed. The roof top pool and lounge was the perfect place to enjoy an afternoon margarita and watch the sun go down :)

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards your stay at Fiesta Inn Chetumal.
Hope to have you again as our guest and give you the best service and the best view of the sunset!!
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2014

The front desk won't book you an extra night if you decide to extend your stay. They will tell you to book online on their computers in the lobby. Tried to book an extra night on their computer and when it was time to enter my e-mail address guess what? They disable to @ button so you can't enter your email address. Tried on four different computers .....Front desk trys to play it off and connect you through the phone to book over the phone but guess what the rate goes up on the room. You don't get the online price & when you try to book on their wifi through your phone they disable the process to book.

Seems like they just wanna make more money, it's their little trick. Will be checking out & staying @ different hotel.

Rooms are nice/pool area is nice with great views. Only thing is you can hear their loud music from the top floor vibrating in our room from the second floor & the sky bar music is on the 6th floor. Not good if you want a good night sleep.

Oh yeah if you want a taxi the hotel calls one for you but the taxi will charge you more because the hotel called for you.

Hope everyone finds this review helpful....would I stay here again? Maybe if I book online only for the great deal!



Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga G, Gerente at Hotel Fiesta Inn, responded to this review, May 14, 2014
Thank you so much for your comments towards your stay at Fiesta Inn Chetumal.
Feel sorry about your reservation, is not a trick l tell you. The promos we have online are the same as in the airlines, they are so limited.
Please feel free to contact myself and l will be so glad to assist you. Hope you can give us a chance to have you as our guest.
Best regards,
Olga Gomez
General Manager
Fiesta Inn Chetumal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fiesta Inn

Address: Av. Alvaro Obregon No.229 esq. Av. Independencia | Col. Centro, Chetumal 77000, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Chetumal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Specialty Lodging in Chetumal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Fiesta Inn 3*
Number of rooms: 131
Official Description (provided by the hotel):
Located at the Capital City of Quintana Roo. Fiesta Inn Chetumal is located on the main street, 6 minutes from the Airport and 5 minutes from the Government Palace. It offers easy access to Rio Hondo River, Bacalar's Lagoon and Kohunlich and Dzibanché's Archeological Zones.The hotel check-in time is 3pm. Check-out is 13:00 hrs. A convenient Express check-out service is available. ... more   less 
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Also Known As:
Hotel Fiesta Inn Chetumal, Mexico - Quintana Roo

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