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“Good business model but opened before it was ready for occupancy” 2 of 5 stars
Review of Tune Hotel Cagayan de Oro

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Tune Hotel Cagayan de Oro
3.5 of 5 Hotel   |   C. M. Recto Avenue, Cagayan de Oro, Mindanao 9000, Philippines   |  
Hotel amenities
Ranked #3 of 28 Hotels in Cagayan de Oro
Mandaue, Philippines
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“Good business model but opened before it was ready for occupancy”
2 of 5 stars Reviewed August 9, 2013

Clean, priced well, great location, great staff...
BUT…I was transferred to 4 different rooms during my 5 night stay. The shower in all rooms could not maintain water temperature. From my setting to scalding back and forth. Very dangerous especially for the elderly. Electrical shortage that took out the T.V. in one room. In two rooms no batteries in the safe making them useless. Non intuitive central control for A/C, which was preset at an uncomfortable setting and staff had to provide a remote control. An elevator that on multiple occasions bypassed my desired floor. Also, water outage in one room. All together a troublesome stay. Maybe someone at the management level could explain the premature opening of this property. They should remember that the first impression is critical and you never get a second chance to make a first impression.

Room Tip: See if they respond here before booking. Maybe they can provide a time table when the property is ha...
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sansehry d, Manager at Tune Hotel Cagayan de Oro, responded to this review, August 10, 2013
Dear Mr. Tim,

Warm greetings from Tune Hotel Cagayan de Oro! I wish to thank you for staying with us and for your kind review. Kindly accept my sincere apologies for the inconvenience. It is our commitment to provide a pleasant stay to all our guests. Rest-assured we shall take your valuable comments seriously and address them respectively for a more comfortable stay. I hope you will still consider Tune Hotel Cagayan de Oro on your next visit. We look forward to welcoming you back again soon.

Best regards,

Sansehry delos Santos
Hotel Manager
Tune Hotel Cagayan de Oro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Additional Information about Tune Hotel Cagayan de Oro

Address: C. M. Recto Avenue, Cagayan de Oro, Mindanao 9000, Philippines
Location: Philippines > Mindanao > Misamis Oriental Province > Cagayan de Oro
Amenities:
Hotel Style:
Ranked #3 of 28 Hotels in Cagayan de Oro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tune Hotel Cagayan de Oro 3.5*
Number of rooms: 159
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