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“Conducive, modern facilities” 4 of 5 stars
Review of Seda Centrio

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Seda Centrio
3.5 of 5 Hotel   |   C.M. Recto corner Corrales Avenue, Cagayan de Oro, Mindanao 9000, Philippines   |  
Hotel amenities
Ranked #1 of 28 Hotels in Cagayan de Oro
Butuan, Philippines
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
80 helpful votes 80 helpful votes
“Conducive, modern facilities”
4 of 5 stars Reviewed November 20, 2013

It was a happy moment going back to where i was born. I was with my colleagues doing some business in the hotel. I shared a room with my officemate-friend Melinda at the 7th floor. It was big spacious and super clean with modern facilities..Wifi is free so with the breakfast. Staff are friendly though it took time checking in and out. Room service is fast. Overall rating is almost excellent as i find it hard to open the door in our room, Its kinda heavy.

The location is really great. It's within the central business district of the city. Shopping is no problem as Centrio Ayala Mall is of the same building. Going to Laguindingan Airport is not a problem. Lots of van plying to the route Laguindingan-CDO. You just go to the entrance of the Mall (Corrales St, few steps away right side of the hotel) and reserve a seat for US$4.5 or Php 200.00 and they will get you to the airport at an appointed time and day.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, November 22, 2013
Dear Jelotz,

Warmest greetings from Seda Centrio!

Thank you very much for making us your choice of accommodation and for the kind review; we are glad to hear you have had a pleasant stay in your original hometown.

We are happy to learn the facilities and the service met up with your expectations and we very much looking forward to welcome you back soon.
In relations to your comment about the guestroom door, hard to open and close, it is a matter of soundproofing, to minimize the noises coming from the corridor.

Thank you again for staying with us and looking forward to seeing you soon in Seda Centrio!


Kindest Regards!
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121 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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  • Any
English first
Quezon City, Philippines
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 3, 2013

The first time we stayed there (Aug 2013), we got two adjacent rooms at the 11th floor with access to the club lounge. Both rooms are very clean and spacious, very comfortable bed and soft pillows, white towels and clean bathroom. There is unlimited wifi with good signal in our room. The Club Lounge is a nice place to unwind, sip wine and munch on snacks while watching a show on the big flat screen TV or checking our your social media sites in their Mac computer with unlimited wifi connection. The pool area is nice, clean and water is not too deep, perfect for young kids to splash on and have fun. The second time we stayed there five days ago, we again requested for two adjacent rooms, unfortunately the Premier room assigned to us had a pungent urine smell (a previous guest must have peed on the bed!) so we asked to be transferred to another room.

In both times during our stay, the doorman, receptionist and staff at the club lounge were very very friendly, attentive and courteous.

Here's the but:

The first time we went there, my son left his jacket in the room after check out so I called to inform them and they said they will get back to me. Unfortunately two days passed and no call, so I had to e-mail them and good thing they replied, apologized for not getting back to me as promised and confirmed that they found the jacket. I assumed that they will safe-keep the jacket until I send someone to pick it up or until our return but when we returned five days ago to spend sem-break there, they said they can't find it anymore.

What is annoying is the way they handled the situation. I kept calling their operator but nobody is picking up the phone. I went down the reception thinking that perhaps they are busy with guests only to find out there's not a single customer soul in there. I waited and waited for them to produce the jacket they originally acknowledged as found but it took them quite a while to inform me that they can't find it anymore. I asked to see the duty manager but the staff said he was nowhere inside the hotel and finally after what seemed to be an eternity, a supervisor spoke with me to inform me they are doing the best they can to find the jacket and as of this writing still haven't found it.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, November 4, 2013
Dear CSalvaleon,

Warmest greetings from Seda Centrio!
Thank you for making us again, your choice of accommodation during your last trip to Cagayan de Oro.
In relations to the inconveniences experienced during your stay, please accept our most sincere apololgies and refer to the email correspondence, between us.
Please rest assured we are giving full attention to rectify the issues encountered.

Looking forward to welcoming you back in the near future,


Our warmest regards!
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Makati, Philippines
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 1, 2013

We booked Seda on our last night in Cagayan de Oro as it seems to be the best the city has right now. It didn’t disappoint. I love the interiors, the lobby, the breakfast and our room and its location beside the Centrio Mall allowed us to catch the last full show of Captain Phillips (a good movie, by the way). The movie tickets were free, given to us by the hotel. I’ve long wanted to try out Seda at Bonifacio Global City in Taguig but found no reason to do so, especially since I also live within the area. The CDO trip was a perfect opportunity to try it!

We had a king bed which was sufficient for the three of us and a view of the hotel’s pool and gym. We didn’t get to try both as we checked in past 6pm and had to leave the following morning.
Aside from its interiors, I was happy to find a media panel with USB, A/V and HDMI connectivity for viewing on their 40” LED screen. The room also had more electrical outlets than the usual.

Breakfast was good. I love how they have different pitchers of flavored water (lemon, carrots and cucumber) and had more 5 types of fruit juices (orange, mango, dalandan, apple and guava), but surprisingly, no pineapple juice! Pineapple slices were a plenty though, the sweet variety Bukidnon province is known for! Also, aside from the usual breakfast fare, they had smoked fish rice, vegetable penne in tomato sauce, veggies with garlic, a salad bar, 2 kinds of soups and corned beef with lots and lots of onions!

There’s a taxi stand outside the hotel, convenient to get a ride to the airport. We rode one on a negotiated cost of P700.00 (the meter showed P450.00). We were supposed to take the LAX shuttle but it was leaving after 30 minutes and we were scared to miss our flight. The LAX shuttle (pick up point is right beside Seda's entrance, mall side) would’ve cost us P500.00 and so the price difference with the taxi is okay.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, November 4, 2013
Dear Maricel216,

Warmest greetings from Seda Centrio!

We would like to thank you for choosing our hotel during your last trip to Cagayan de Oro and for taking the time to write the review in Tripadvisor.
We are glad to learn that you have had a pleasant stay and the service and facilities have been up to your expectations.

We all look forward to welcome you back in the near future.


Our warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parma, Italia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 19, 2013

The Hotel is situated in the only nice position of the city close to a very big mall where you can find everything you may need. There is a supermarket too.
The staff is friendly and professional.
The rooms are very nice. There is a gym and the pool.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, October 24, 2013
Dear Mr Tartaglia,

Warmest greetings from Seda Centrio!
We would like to thank you for choosing our accommodation, during your last visit in Cagayan de Oro.
We are glad to learn, you have had a pleasant stay with us and enjoyed our facilities.
We wish we will see you soon to extend you again, our sincere and genuine service.


Our warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camiguin, Philippines
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2013

for the last day of our holidays - actually, it was a sort of stop-over - we choose a nice treatment and we tried the Seda Centrio hotel.
Unspectacular entrance from the side of Centrio mall but with very accommodating staff to help you up the the 4th floor reception area where also the Misto restaurant is located. As the prices of this hotel are relatively elevated, we were happy to be able to book (in advance) a weekend treat promo-package which included dinner buffet upon arrival and breakfast buffet in the morning - both unfortunately not completely at the height of our expectations...
The room (818) was ample, the flat screen TV big, the bed eccellent (!) but the bathroom small and showing already not deniable signs of utilization. The view over the city and down on the 4th floor outdoor pool was nice; the centralized aircon efficient and silent.
The error that we found the buffet dinner (included in the package) on our bill upon check-out was quickly and friendly corrected.
Finding again a special promo-offer, this time maybe without dinner buffet, we might consider to stay at this absolutely centrally located hotel again....

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, October 18, 2013
Dear Patsada_11,

Warmest greetings from Seda Centrio!
Thank you for choosing our hotel for the last day of your holiday! We hope you have had an overall pleasant vacation.
We would like to thank you for your review and for the constructive feedback: we are glad to learn the room was up to your expectations. However with regret we acknowledge your comment in regards to the Buffet, which has been promptly addressed to our Culinary Team for further improvement.
Our apologies for the inconveniences encountered upon check out.

We do hope to welcome you back in the near future.


Our Warmest Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balulang, Cagayan de Oro, Philippines
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 10, 2013

I find this place to be too expensive. We booked a club room (really just a room) which was clean and JUST BASIC. The room was clean but on the small side.

Breakfast in the Club lounge was below par. Too small a selection.

All in all I find this JUST-BASIC-looking Club room is overpriced but a good choice to spend a night.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, October 11, 2013
Dear Wacky E,

Warmest greetings from Seda Centrio!

Thank you very much for making us your choice of accommodation and for your review.
We appreciate your comment in regards to the breakfast in the Club Lounge, which is duly noted. Unfortunately, due to some space limitations in the buffet counter, the selection is not as extensive as we would like, but rest assured we will work on that.
In regards to the room category, we have even our top category, the Premier Room, which is much more spacious and Club Benefits are inclusive as well.
The Club and Premier Rooms, aside of the access to our Club Lounge, offer a different range of additional benefits, such as larger size of amenties, turndown service and all the benefits pertaining to these categories, listed on the Club Letter given upon arrival.
Anyway, we really appreciate your comments, which give us the chance to further improve the quality of service and product, tendered to all our guests.

We look forward to welcoming you back soon to Seda Centrio!


Our Warmest Regards!
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Lucerne, Switzerland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 7, 2013

Very nice hotel with modern interiors. Service was also great. The big downside is the food. It is bad, sorry to say. Whether it's in their dining area or that Oktoberfest they had in the pool area which my friend and I were excited about but were so disappointed. I do not have normally the habit of communicating bad feedback, but in this case, i think the management needs to see, that they have a nice hotel. Dont ruin it by not taking care of what goes out of your kitchen. Your menu does not tell the truth about the dish to be served and the taste really needs a hell lot of improvement. But the rooms are nice, the staff are nice. THe location is also perfect. I am still thankful to my friend for recommending to stay in this hotel, at least a good night's sleep is guaranteed.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this review, October 9, 2013
Dear Steven H,

Warmest greetings from Seda Centrio!
We are glad to hear that you had a pleasant stay in our hotel.
Thank you for the time spent to write the review, which is very much appreciated.
In regards to the concerns you have raised about the food, this is something we are aware of and rest assured, you are working on.
Our Culinary Team is doing the best to cater different types of cuisine, however we are working on leverage the level, quality and presentation of our offerings.
We would like to apologize if the food during our recent Oktoberfest, was not up to your expectations; rest assured our Culinary Team has been informed and prompt actions will be taken at once.

Again, thank you very much for your constructive feedback and we look forward to welcoming you back soon, in order to delight you with new delicacies, up to your expectations.


Our Warmest Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seda Centrio

Address: C.M. Recto corner Corrales Avenue, Cagayan de Oro, Mindanao 9000, Philippines
Location: Philippines > Mindanao > Misamis Oriental Province > Cagayan de Oro
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 28 Hotels in Cagayan de Oro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Seda Centrio 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The City of Golden Friendship, Cagayan de Oro City offers an accommodation befitting its status as one of the country's emerging metropolises — Seda Centrio. Right at the center of one of the most progressive Philippine hubs and gateway of Northern Mindanao, our hotel melds exquisite living and outstanding service seamlessly into an experience worth its weight in gold.Part of the world-class Centrio development, the 11-floor Seda Centrio is the pioneer urban lifestyle hotel in Cagayan de Oro, giving guests a taste of the cosmopolitan life, CDO-style. It starts with the 150 rooms, each one sporting a clean, modern design without losing its hospitable warmth, for which CDO is known for. The experience continues at our restaurant, Misto, where the flavors of the islands come alive in dishes both familiar and new. Or at our function and meeting rooms, where events are made more memorable because of our personalized attention to the details that matter most.That unique, impeccable brand of service is the most important feature that sets us apart from other Cagayan de Oro accommodations. It comes with our staff's training to be attentive but not obtrusive, making guests feel at home the moment they enter the hotel to the day they check out.Let the warmth of our welcome embrace you. Enjoy your stay at Seda Centrio, Cagayan de Oro. ... more   less 
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