The hotel is a 3 star hotel so don't expect 4 or 5 star service and comfort. The check in was smooth and they allowed us to check in early instead of waiting for the normal 2 PM check in time. Service from the hotel staff was good and the price of the room was a good value..
The room was adequate size with one king size bed, but the pillows were not comfortable, a flat screen TV with cable, a refrigerator with some snacks and drinks inside, and the prices of the snacks were reasonable for a hotel. No in room safe, but they do have a repository next to the check in desk for your valuables. The room has a water pot to heat water for coffee and two packets of 3 in 1 coffee.
The bathroom was adequate size with a tube and shower combination, but no reliable hot water and no washcloths. Large mirror in bathroom. There is also a hair dryer on the wall of the bathroom but did not use it so don't know if it works well.
Free WIFI is available in the room, but it didn't seem to work well. Every time I tried to connect, I had to call the operator to reset the router and it would work for a while. The WIFI on the first floor lobby seemed to work well. There was a LAN cable outlet at the little built in desk area in the room and I tried it once and it worked, but when I tried it a second time, it didn't work.
The room comes with a breakfast buffet that was served on the 7th floor. The buffet is basic but adequate, no cereals that I could find, but scrambled eggs, meats,rice, fruit, bread etc., coffee and juice..
The trip from the new airport to the hotel is quite long and if you have to take a taxi, it will be from 700 to 1,000 pesos depending on how you negotiate and how hungry the taxi driver is. The hotel charges 2,000 pesos for pickup.
The hotel is close to Robinson's mall, just across the small street, and there are also restaurants in the hotel. The Laguna cafe, I think it's called has excellent filipino fare if you are looking for that.
Not a bad stay, and will probably stay there again when we go back.
The hotel has other features which we did not use, swimming pool, spa, etc, so can't comment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.