Booked this hotel based on good reviews from Tripadvisor. Hotel staff are friendly and courteous. The deluxe rooms were spacious. When we checked in, first thing I noticed was the smell of urine coming from the bathroom. I assumed that the bathroom was just not cleaned thoroughly since the smell was gone after my 2 kids took a bath. The next day, breakfast was served incomplete and COLD after 45 minutes. We went to Lignon Hill after but had to go back to the hotel before lunch because of rain. We came in in the middle of their housekeeping. My father stayed in their room while we all transferred to our room to give the housekeepers space in their cleaning. My father saw the staff wipe the used cup, saucer and spoon with the used towel and put it back on the coffee table as if newly-washed. The used towel was also used to wipe the toilet bowl.
We came out to look for a good resort and checked out right away.
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