do not come here with expectations that this is a 5 star hotel... at most this is a 2 star hotel.
service is terrible. rooms are not as glorious as pictured online, more musty with wallpaper peeling back off the walls. when we arrived, their "system" was down, so we spent 20 minutes trying to sort out the reservation to the point that i had to go behind the counter to look up my reservation. and then when we arrived in the room, it ends up that they gave us a single when we reserved a double room, so we waited another 15 minutes to have that sorted. when we finally got the second room with a double bed, we discovered that there was no hot water to take a shower and the drain was slow. so we waited another 15 minutes to have one of their "engineers" come up to the room to check it out... so when he came to see that yes, there was indeed no hot water, he said it'd be another 15 minutes to fix. after 15 minutes, it had already been an hour since we arrived and it was getting late, all we wanted to do was shower and eat dinner but the restaurant in town closed in an hour. so we call again to request another room with hot water, and the "manager" said it'd be another 15 minutes to find out which room is available. so another 15 minutes we wait and we are shown yet another room that supposedly has hot water, but it has a single bed. so we remind them that we reserved a double bed, and they continue to take us down the hall, on the same floor and we check 2 other rooms though both do NOT have hot water.
what 5 star hotel does not have hot water?!
at this point, it's 930p and we're dirty and hungry from a day of traveling from donsol, and we decide instead of waiting for them to fix the hot water situation in the room to shower, we head out to dinner in hopes that there is hot water when we return from dinner.
but there is none.
so we call again. they say they'll transfer us to another room with hot water, 2 floors below. it is now almost 11p, almost 3.5 hours since we checked-in. upon checking out the new room, they haven't checked the temperature and surprisingly, there is no hot water. i request that they check the faucet before calling us down next time. they call again to say they have a room with hot water, again, they call us down, but now this room has a single bed, which the staff continues to forget is our original reservation. so at 1130p, we once again, check almost every room on the 3rd floor checking for rooms with hot water... sometimes accidentally opening occupied rooms. in one instance, an occupant of a room we accidentally open the door on actually says, "while you're here... there's no hot water in our room".
we are exhausted. a long day of travel, we end up crashing before the hot water situation can be resolved. and now i write this in the early morning wondering if i can shower in this 2 star hotel. i actually would've preferred if this hotel was correctly rated as 1 star so that expectations would be real.
if you approach this hotel knowing that it is more a 2 star hotel and NOT a 5 star hotel, your exper...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.