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“"Terrible" is an understatement” 1 of 5 stars
Review of Hotel Venezia

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Hotel Venezia
3.5 of 5 Hotel   |   Renaissance Gardens | Washington Drive, Legaspi, Luzon, Philippines   |  
Hotel amenities
Ranked #6 of 11 Hotels in Legaspi
1 review
2 helpful votes 2 helpful votes
“"Terrible" is an understatement”
1 of 5 stars Reviewed November 21, 2013 via mobile

Except for some staff who are courteous, there is nothing really good in this hotel. Service is extremely disappointing. I requested for a change of room since the one given to us does not have twin beds, the front desk staff agreed and told me that the (new) room will be ready when we get back. Lo and behold, we were still given the same room. When I asked why, I was given the flimsy excuse that "there were no check-outs". Sure! To aggravate the situation, the pillows of my bed had ants and dirt all over! Prior to this, I also experienced not being given our complementary breakfast since the hotel "didn't expect the volume of people who had buffet breakfast today". No offers were even made to at least lessen our disappointment. I don't really complain much, but what they have done is already unacceptable. Time to improve!

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    20
    41
    13
    4
    5
See reviews for
9
26
5
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 4, 2013

Terrible service, safes that lift out and toilets that don't work in the rooms give it a big miss. It states greenery and views the only views are concrete and the swimming pool is 5 meters down the road. I would not recommend this hotel

  • Stayed October 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Top Contributor
126 reviews 126 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 6, 2013

The place has a very good ambiance especially at night time. It's very peaceful since it's a hotel inside a village. The rooms are very nice too and the amenity area is good. Service is fair. Foods are remarkable too.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2013

If you're going to Legazpi city and is looking for a great hotel to stay in, may i suggest you try Hotel Venezia. It was suppose to be 3 star but the service and the room made it a total 5 star. The hotel is a sister hotel to Misibis Bay so you can get the spa experience of Misibis for a cheaper price here. Food is great but not available 24 hours. They can arrange city tours for you as well.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naga, Philippines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 31, 2013

We stayed at a Junior Suite at Hotel Venezia late last year. There were two (2) double beds and a family of 2 adults and 2 children can fit comfortably in the room. The bathroom was also good, but the toiletries were very basic and rather cheap. Also, the pool was a bit of a walk from the hotel; and the breakfast buffet was very limited.

As compared to other hotels in Legazpi, this is a rather pricey hotel - perhaps due in part to its location being inside an upscale subdivision.

But overall, it was a really nice hotel with its warm ambiance and well thought of decors.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philippines
Top Contributor
332 reviews 332 reviews
87 hotel reviews
Reviews in 103 cities Reviews in 103 cities
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed July 7, 2013

Stayed in this wonderful hotel together with a package daytour to Misibis bay (her sister hotel). We stayed in the Junior suite which was much bigger. My room was on the third floor which had a good view of the perfect volcano. Big was great and service of staff was very friendly. It also provide shuttle service to the airport which was close by. Breakfast was good. There was free wifi which was adequate. Since it is three story, there was no elevator. Swimming pool is not that accessible and there is no gym for the fitness buff. Stay was very comfortable and Mayon Volcano was a great sight to behold.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 18, 2013

There's not much hotels in Legazpi so I would say Hotel Venezia is one place you can go to. Price is OK, staff are very nice and very accommodating, food is also good, security is OK. Some travelers have their own pet peeves so here are the things that are not so nice that may help you think whether this hotel will suit your needs - no elevator since there are only 2 floors, rooms are not spacious, the hot shower sometimes is not working, no fitness center, and it's inside the subdivision, thus, it's few meters away from the main road.

Here's the link for more details:
http://www.hotelvenezia.com.ph/

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Venezia

Address: Renaissance Gardens | Washington Drive, Legaspi, Luzon, Philippines
Location: Philippines > Luzon > Bicol Region > Albay Province > Legaspi
Amenities:
Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Legaspi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Venezia 3.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Venezia Hotel Legaspi

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