Except for some staff who are courteous, there is nothing really good in this hotel. Service is extremely disappointing. I requested for a change of room since the one given to us does not have twin beds, the front desk staff agreed and told me that the (new) room will be ready when we get back. Lo and behold, we were still given the same room. When I asked why, I was given the flimsy excuse that "there were no check-outs". Sure! To aggravate the situation, the pillows of my bed had ants and dirt all over! Prior to this, I also experienced not being given our complementary breakfast since the hotel "didn't expect the volume of people who had buffet breakfast today". No offers were even made to at least lessen our disappointment. I don't really complain much, but what they have done is already unacceptable. Time to improve!
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- Also Known As:
- Venezia Hotel Legaspi