We decided to celebrate our birthday (yes, my partner and I shared the same birthdays) and anniversary. I specifically requested a room with a lake view and even informed them of our birthday and anniversary.
When we arrived, no one even approached us. It's like they don't know what to do. No warm welcome or anything. So we went straight to the front desk and ask for assistance for our luggage. Upon check-in, I was asked for my ID, which bore my birth date and we were given iced tea for welcome drinks. They asked for Php2,000 deposit which they'd give back upon our check out, gave our key card and told we were booked in a room on the first floor. Our bellboy is commendable though. He even suggested where we could park for better access to in and out of the hotel. Our room is at the other side of the main entrance of the hotel.
We have stayed in a number of 4 to 5-star hotels and Taal Vista completely fell way below our expectation. It turned out the room given to us does not have a Taal lake view, which I requested and was told and confirmed of when I booked two to three months ago. All we can see is the road, well we can't even clearly see it because of the pine trees. Since we didn't want to spoil our holiday, we opted not to make a fuss out of it. I was allergic to dust, and the bedding is a bit dusty at that time and there's even a speck of it that get into the eye of my partner. We asked it to be changed and it took a while before somebody came.
The manager sent us note telling us to have a good stay but failed to greet us on our special occasion. No one greeted us on our birthday and anniversary, not even just a simple note. Other hotels would even send us a cake or slice of cake as a complimentary. I guess, we just expected too much from this hotel because we have read great reviews.
When we went to The Lounge to have some drinks our orders took forever to come. I don't know what happened to the staff on this hotel. No warmth and enthusiasm at all. We have eaten a few times in Cafe Ridge and we enjoyed the food and their service. It's a total surprise to us that the hotel service is not as good as the restaurant.
Maybe we were just at the wrong time. The pool is a long walk from our room so we didn't bother to take a plunge. It could have been a nice stay if they could improve their service. Upon booking make sure that you really get the room you requested. This hotel can be a great place, they just need to do something with their poor service.
- Official Description (provided by the hotel):
- Breathtaking views, crisp cool mountain air, lush flora and quaint nooks all come together at the new Taal Vista Hotel, Tagaytay City - the country's favorite destination. Taal Vista Hotel, is perched on a 700 meter high ridge that has the best view of the majestic Taal Volcano and its surrounding Taal Lake. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Priceline and Odigeo so you can book your Taal Vista Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Taal Vista Hotel Tagaytay
- Hotel Taal Vista