My wife and I enjoy travelling to different places within Luzon. We usually look on the internet for places with the best deals while also providing adequate services and facilities. Our most recent trips have been to small beach resorts in Zambales and Batangas. At these places, we had little to no complaints and were satisfied overall with the service.
I. Great View
You are able to see Taal Volcano from their establishment, mainly from their garden/courtyard and the restaurant/cafe. When staying in the rooms the view of the lake is slightly limited as you are only able to get a good view from the corner room (Room 5 / Single Room). The windows of all the rooms are about 2’x2’ windows.
a) When I first arrived at about 12:30pm, the owners looked a bit tired. I was not greeted with a very hospitable “Welcome!”, I walked into the lobby and was greeted by a woman sitting down on a table with her head in her hands day dreaming. No warm welcome which is not required but it would have been nice. I spoke with Bill and Ester, they stated that it has been a long couple days/weeks and they’ve been really busy.
b) After one night of staying, my pregnant wife was not feeling well so we requesting if it was possible to cancel the second night so that we could go home early. I was told that I could not cancel the booking because:
1. I booked through Agoda and the rates are fixed
i. This was not the case as I booked directly through their website
ii. Ester then stated:
2. My reservation took up a spot where other customers could have reserved
i. This reservation was for Sunday night, leaving Monday morning
ii. This request was made on Sunday morning and it appeared that BnB was empty. The other 2 rooms which were booked the previous night had already checked out. When we came back at night, it appeared that my wife and I were the only people staying at their establishment. We occupied 1 out of the 5 rooms
iii. This means that there would have been 4 rooms available for possible customers which should have been reflected on their website/Agoda
c) Ester also mentioned that my wife should walk [her not feeling well] off. This kind of irked me as my pregnant wife wasn’t feeling well and this is the response I get?
d) If my wife and I decided to leave, we would have forfeited our payment for the following night (2800 php). I discussed this with my wife and we both agreed that if that is the case we would just stay the night to avoid the traffic going back to Manila and to try and relax. She slept a bit more and then we decided to go out to get some fresh air and soup to make her feel better. If her conditioned escalated we knew where the hospital was located
e) Lastly, this whole cancelling a reservation concern would have not bothered me if I was told that initially that it is not possible as we booked two nights. Instead of trying to say we booked through Agoda or we booked a room another possible customer could have booked although the hotel was basically empty that night
f) On the plus side before we left to grab some fresh air and food Ester did invite us to join their New year’s celebration lunch
a) When we first walked into the room, it had a weird smell. We related the smell to rotting wood. The smell lasted throughout our stay (2 nights)
b) The wall paper on the back of the room was peeling off the wall. On one side of the room, masking tape was used to keep 2 pieces of wall paper from coming completely off the wall. The tape stretched from the bottom of the floor to the ceiling
c) The size of the Single room was relatively big for 2 people. The room we stayed in had only 1 window looking at the front. Looking out the window, you could see the fountain in the garden and the restaurant but you could barely see the lake
d) As stated above, Room 5 has the best view of the lake
e) The room came with a portable coat rack, small wall mounted TV, bed, table with 2 chairs, mirror (which was cracked) and a side table
i. The Bed size was a double. It was a basic foam mattress on a metal bed frame. Supporting the mattress was a piece of plywood between the bed frame and mattress. I do not suggest trying to jump onto the bed as you would just hurt yourself
f) The bathroom in our room was not the cleanest that we have seen
i. The sink’s drain was black; which was probably due to corrosion. I was hoping it was not mildew
ii. The shower had a water heater. We found that the water pressure had to be low to get the desired heat. If we turned the pressure too high, the water would be lukewarm
iii. The shower caddy had mildew on (and under) where one would put the soap. This was not appealing at all
iv. The shower curtain had mildew on the sides
v. The curtains (for the window in the bathroom) in the shower also had mildew on them
IV. Room Service
a) When going out and requesting for water or food, the staff stated that they could bring the items to our room. This was fine
b) My wife and I stayed there 2 night and our room was not cleaned once
i. We had to bring the trash our to their lobby
ii. We also used our own plastic bags to refill the trash bins
iii. The sheets were not replaced
c) I am not sure if you would need to request the staff to clean the room but from my experience rooms should be cleaned without having to request it. I usually speak to hotel staff and request them to not clean our room instead of cleaning it
a) My wife and I had planned most of the trip out and our meals were covered in our planning so we were not able to eat the food from their restaurant
b) The first night we stayed we had coffee (Barako) before midnight. Both of our coffees had a lot of grounds at the bottom as if it was not filtered properly
i. I understand that there is a method where hot water is poured over the grounds but afterwards you would filter it
c) We ate breakfast the morning we were going to leave and it was alright
d) I had cooked ham, eggs and rice
i. The ham was cooked well, a bit greasy though
ii. The fried egg was cooked well
e) My wife had fried fish, eggs and rice
i. Fish was cooked well, nice and crispy
ii. The fried egg was also cooked well
I am writing this review in the hopes that this establishment will improve their facilities for future guests. I do not feel that I am being too harsh with my opinions.
This Bed and Breakfast is in a good location and has a great view.
In addition, going to this Bed and Breakfast I did not expect going to a 5-star resort but I did expect the simple things. Having our rooms cleaned while we stay there, the facilities within the room being clean and getting our money’s worth. I have stayed in places at about the same price and have not had these issues.
Room 5, which is a single room, has a view of Taal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.