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“It is what it is” 2 of 5 stars
Review of The Lake Hotel Tagaytay

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The Lake Hotel Tagaytay
3.0 of 5 Hotel   |   Km 58 Emilio Aguinaldo Highway Maharlika East, Tagaytay, Luzon, Philippines   |  
Hotel amenities
Ranked #7 of 21 Hotels in Tagaytay
Mandaluyong, Philippines
1 review
2 helpful votes 2 helpful votes
“It is what it is”
2 of 5 stars Reviewed January 18, 2012

The only thing this place has going for it is that it has commanding views of the famous Taal Volcano...but that's it. It's a bit of the dive. When we pulled up to the main driveway, no one was there to receive guests and no one assisted with bags. In a hotel of this standard, one would expect that service. Front office staff were curt and while not impolite, were dismissive and uncaring. I know it was a late check-in and they must have have a long day...but so did we. The room itself was adequately appointed but a keen eye will see where housekeeping has missed spots. The bed and pillows were a bit too stiff for my liking and got in the way of a good night's sleep. The breakfast buffet was OK...just OK...for locals. Guests with more Western palates might have trouble with it and on that day, the cook manning the egg station was not having a good day. Couldn't do an egg over easy, was burning omelets...poor guy. In the end, I got what I wanted...a place to spend the night and if I had paid half what I did, I don't think I would have minded at all. But at almost 200 dollars a night, I think am allowed to have some expectations,,,none of which were met.

Room Tip: Choosing a quiet room can be tricky because many rooms are right above the lobby and even if you shu...
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  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    33
    66
    34
    10
    8
See reviews for
45
57
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Any
English first
Cavite City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2011

First of all, the location site of the hotel in Tagaytay is so beautiful and grandiose. The scenery of the Taal lake and volcano is such a joy to watch. We only took an hour to drive from our residence to The Lake Hotel, Tagaytay. It is so convenient and easy to locate (along the National road). It is our third anniversary of my husband and we decided to go upland to celebrate it. When we got in the grand lobby of the hotel itself, we were so delighted with how the attendants helped us with our needs in assistance. The staff in the information desk is so polite and accommodating. We got a room suited for the both of us. The room is so cozy and ideal. Everything that we needed was provided to us with the great service of the entire staff. The food was enticing and so was the drink. It tasted so sumptuous and tender. Moreover, we planned to stay in the hotel for just a night but when we experienced the good service of the hotel itself, my husband and I decided to stay for one more night. We were very satisfied and relaxed in our stay there. The celebration of our anniversary was so romantic and perfect and one factor that affected it was The Lake Hotel, Tagaytay.
Thank you so much and we swear to go back and stay in your hotel.

Room Tip: Choose a room which is overlooking the view of the lake.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 17, 2011

Lake Hotel Tagaytay charged me P10,500 for a room with a mulfunctioning hot/cold water. I had to call the front desk to have it fix. The maintenance were able to fix the hot water at the tub at the expense of the cold water. Who the hell could bathe in an almost boiling water? To my frustration, I decided to just have a shower instead - NO HOT WATER AGAIN!

To The Lake Hotel Tagaytay, you are charging a lot but please give what your customers are paying for.

Based from my experience, I won't recommend this hotel to anybody.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 8, 2011 via mobile

It was during the recent typhoon and when we got there we found that the view of the lake was poor in visibility. There were few guests at that time due to the typhoon and poor weather and despite them having spare capacity, they put us in the basement level rooms which made the place felt claustrophobic . After paying for an upgrade to 1st level we found both room too small for the extra bed which we had paid for during our online booking. When confronted,hotel pretended not to know of the extra bed we paid. Since we had paid out $65sgd for the extra beds...we did not the matter drop... They then suggested the rental of 2 1hr foot bath machines in exchange instead. We preferred and requested an exchange instead for 2 breakfast vouchers for a 6 and 9 year old child. They resisted and promised that the manager will contact us on our additional breakfast voucher request ....but till the next morning no manager followed tro or reverted on the our trade request. In the end we had to pay for the additional breakfast for both kids ourselves.

The service at breakfast was the worst I have ever encountered before. Menus served were repeated short changed and had to be requested. For example thr menus sited 2 eggs per plate ... Which we found we were shortchanged when they only delivered 1 egg for each plate. Toasts came without butter and had to be requested. Coffee without milk and creamer and had to be reminded. Later Pancakes without syrup. And 4 entitled servings of fruits where only 2 servings were served. They were consistently shortchanging us for that things that had been paid for...similar to the shortchange we got for the extra beds.
I wonder could the restaurant staff and managers on the floor be genuinely consistently unfamiliar with their menu portions or are they merely consistently pretending?

The hotel did nothing to make up for a more pleasurable stay Under the circumstance of the poor weather and fog the typhoon brought us...they even tried to shortchange us all through our stay

  • Stayed October 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QC
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 21, 2011

We stayed in the hotel last week and had a wonderful time. I would consider the view they had of the Taal Volcano to be one of the best there is in Tagaytay. We almost cancelled the trip after reading some the negative reviews but decided to continue and we’re so happy we did… To summarize: Rooms are not that big but are nice(one queen and one single bed), Location is great –walking distance to major restos in the area, best view of the taal volcano; Hotel looks great and pretty new; Service- people were very helpful and accommodating. Would definitely come back again.

Room Tip: Choose the rooms with a view...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 21, 2011 via mobile

We stayed at a deluxe room with a balcony, with an awesome, unobstructed view of taal lake. It's located on the good part of the ridge, hence the awesome view. The room is just the right size, with 1 queen and 1 single bed. Wouldve ben nice if it had a king bed though. Everything was nice and tidy. They should taken advantage of the view for their restaurant though, coz it was awful, it was in an enclosed convention type hall, just awful...

  • Stayed September 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 21, 2011

We stayed here during the tail end of a typhoon and couldn't get out to visit Taal volcano (boats across were cancelled as it wasn't safe) so had to stay in the hotel most of the weekend. Despite being trapped by the bad weather, we enjoyed the atmospheric view from our balcony, clouds swirling and tumbling over the hillsides and lake. Rooms were nice and modern, glass panels between room and en-suite, upper floor rooms with balconies and good views over the lake and surrounding hillsides. The volcano could be seen from the general central area and balconies of rooms on the right hand side of the hotel (facing the lake), not the left. Not so keen on the buffet breakfast (limited choice and busy, tables needed clearing), but the small restaurant was reasonable value, very nice tomato soup.

We had planned to go for dinner one evening at Antonio's, a couple of km away. As we had been dropped off and didn't have a car with us we had thought we would get a taxi there. However, both Antonio's and the hotel advised us that taxis were not generally available in Tagaytay so we had to give this a miss, disappointing but not the hotel's fault. Staff were helpful and friendly, and presented us with a free umbrella as a memento of our rather damp trip!

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lake Hotel Tagaytay

Address: Km 58 Emilio Aguinaldo Highway Maharlika East, Tagaytay, Luzon, Philippines
Location: Philippines > Luzon > Calabarzon Region > Cavite Province > Tagaytay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 21 Hotels in Tagaytay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lake Hotel Tagaytay 3*
Number of rooms: 59
Official Description (provided by the hotel):
Cuddled up amidst the slope of Tagaytay Ridge, approximately 90 minutes away from Manila, The Lake Hotel Tagaytay is a picture of verdantly serene and majestic haven. The Mediterranean inspired architectural design is complimented by the breathtaking view of the world-famous Taal Volcano and the opulence of over a hundred year old trees sprawled along the cliff. ... more   less 
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