Walked in the hotel and immediately was not what I had expected from the website and photos. Was walked from the reception to the room. It took 20 minutes to get to the room downhill. It was not only NOT the room we had booked (we booked a room in the main hotel) the lock didn’t work (there were workmen walking around) and it smelled. Basically you could compare the room to a dilapidated tree house. No TV channels, room service or any amenities other than the bed themselves. The room moved as you walked across it. Smelled of rotting wood and mould. I was actually worried about our safety. The bathroom could be compared to a public toilet. The hotel was being renovated and the workmen catcalled as we walked past (my sister and myself by ourselves). Had to walk back uphill to the hotel only to find out there was NO Internet services. Then when we asked for a car or cab to take us to an Internet cafe was directed to a petty cab. Eventually had to walk down the street to another hotel (we had seen on trip adviser and should have in hindsight booked in the first place). We were helped by the manager and shown the rooms, which we immediately booked in this hotel of absolute luxury and went back to Estancia for our bags. Could not just check out but had to stand in the reception area with the staff from he other hotel (awkward) and wait to speak with an the HR rep. At this point I was fuming and the girl at reception would not send someone to collect our bags (which was going to take 40 minutes to bring to the hotel). Ran out of that place and ended up having an amazing and very memorable (for the right reasons) trip staying at Discovery Suites down the road. I am not only never going back there but have chosen to write a review on trip adviser for the first time just to warn people away. The room we booked online was not what we ended up with and the pictures are not a true representation of the hotel. I travel a lot always booking online and have never been more shocked at the difference between what I thought we was booking and what we got. In retrospect it was one of the cheapest hotels I have ever booked and I guess you get what you paid for or even less. So disappointed but recommend going to Tagaytay and staying somewhere or anywhere else.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Priceline and Agoda so you can book your Estancia Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Estancia Hotel Tagaytay