For our anniversary, my husband and I decided to stay here and had their Ulayaw package for an overnight stay. The staff were very friendly, greeting us on our special day. The spa treatment was okay, the therapist was explaining the oils and the aromas that were used during the treatment. As opposed to the previous comments, the therapists were not in a hurry doing the treatment, and they made sure that they concentrated on those body parts I indicated on the client sheet.
After our treatment, we were surprised with the nice arrangement our room attendant, Querobe did on our room. There was this little bear stuff toy, cookies, and petal of roses on the bathroom. He was also nice enough to provide us our request for the scented oil, just like the one they have in their spa rooms. It made our room smell better, more relaxing. We were also inquiring if they had some bubble bath for their tub. Since they didn't had any, they just gave us additional bath gels which were okay.
When we checked in, there was a heavy down pour of the rain. Since the reception area was open and there were a few leaks in the area, the staff were still accomodating and friendly, making sure to have us in an area where we won't get wet. As much as we wanted to be brought to our room already, they didn't allow us yet until the rain subsided since we might slip and fall. Again, this is a plus point that the staff are concerned with our safety.
The dinner was great, my husband especially liked the pumpkin soup served. I loved the oriental dressing they have for their salad, I think it was home made. The dory fish topped with special herbs was superb. I think for their food service, you just have to choose their specialty, which is clearly marked on their menus. We also appreciate the servers in asking us how our food was after our meal. Again as opposed to previous comments here, the servers are readily available in the area if you need anything while dining.
On our last day, we participated in one of their activities, the tai chi qigong. It was okay, since it was only basic tai chi. I think it was one of their therapist who led the activity, and she was explaining that she was taught of taichi to share with their clients. For this I would suggest that maybe for weekends, or most especially when you are expecting quite a number of visitors, you can invite real yoga/tai chi instructors or hold wellness events/activities to also promote the place. The therapist who led the taichi was not exactly leading the group, as there were some moves that she's doing but cannot fully explain to us how to do it.
Overall, I still think that the place is great, and is reasonable for their rates. When inquiring though, make sure to ask all about their promos to avail of what would be suitable for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ms. Arlene:
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Good day. First of all, thank you very much for spending your anniversary here with us. All of us here are glad to know that you and your husband did enjoy your stay here, even if it was raining that time. I let other staff read your review and they are all thankful for all the kind words and feedback you have written. It did bring smiles to everyone. Meeting customers' satisfaction always makes our day.
Our chef also want to extend his thank you to you for food appreciation. He wants you to try our other specialties next time.
Querobe is also delighted knowing you appreciated his service. As well as our therapists.
We all do hope to welcome you here again very soon where you are already considered as part of our growing family.
Krishna Krishna Varias Lescano
Sales and Marketing Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.