We came here to celebrate my brother's birthday, 3 families occupying 3 rooms for an overnight stay. This property is located at the quiet area of Tagaytay, it has everything our family needed. Great food (we enjoyed the breakfast selection, but for those who woke up late, they didn't get to taste the hot chicken soup!!!), Swimming pool and game room for recreation, a play ground and a mini farm! (Both kids and adults enjoyed a lot). They also have a spacious veranda where we can chat at night.
But when we were on our way home, I noticed a lot of itchy rashes on my arms and faces including my ears, I am aware of my allergic tendencies so I do bring my own soap, shampoo and towel. The only thing I can remember is that there was too much fabric softener both on the pillow and on the blankets. And I thought I was the only one complaining, I noted another family member suffering from the same itchiness and discomfort.
Another downside is the way they clean the rooms, it seems the housekeeping are always in a hurry and forgot to clean the bathroom thoroughly as well as the floor underneath the tables and beds. No wonder all of us were sneezing all the time when we were inside the room. I would have given this a rating of 4 if they had only cleaned the rooms very well.
Lastly, they have courteous staff but they still need training on how to ask if there were extra persons/ breakfast in the group. They had it charged to the room of the other family and it is as if we are not going to pay... that's not our style, we pay for what our family consumed or used. y sister also works in a multinational hotel company and would always feel for the hotel staff, sadly everyone enjoyed except for me and another member of the family who are suffering from allergy until now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jen M,
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Thank you for your feedback on your family stay with us.
Firstly, I am glad that your family in general liked the hotel facilities and enjoyed their stay with us. We have focused on making Hotel Kimberly Tagaytay the family destination of choice in Tagaytay and are glad to hear whenever guests compliment us on this. We periodically offer great deals for family groups which you and your family may be interested in. You can follow us on Facebook (search "Hotel Kimberly Tagaytay") or call us directly to find out what is available on offer.
I'd like to sincerely apologize for the delay in this reply as I had to investigate some of the areas of concern that arose from your review. I would also like to apologize if our room attendant had not cleaned the rooms to your standards. I have since talked to our staff and this will not happen again. Most of our reviews compliment us on the hotel's cleanliness so this will definitely be addressed immediately. I am also sorry if you have rashes along with another family member. The hotel has used the same laundry services provider for several years and this is the first time I've come across such a case. Nevertheless we've brought this to their attention. Should you plan on returning, may I respectfully suggest inform us in advance so we can ensure your linens will be specially handled as it sounds like you suffer from allergens and I certainly want you to enjoy your stay!
I do hope the above doesn't prevent you from returning again to stay with us at Kimberly Tagaytay. We look forward to having you again with improved services on your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.