The Amazing Bagan Resort is in a lovely location next to the golf course, and is only 10 minutes or so drive from the airport. We were only there for 2 nights, and as we had a guide and driver for our one full day of touring, and used taxis to get to restaurants for dinner, we didn’t find it too isolated. The resort has lush gardens, a lovely pool, and certainly looks ‘the bizz’, but is sometimes lacking in the service department – especially the restaurant (glad we only used it for breakfast).
We stayed in a bungalow suite which slept 3 and had oodles of room, so I had no idea why they did not have chairs and a table in the huge corner of the room to sit on. If there is only 2 of you in the room (as there was with us), there is a spare bed, but there is not a comfortable easy chair or sofa to sit on to read. There is one, only one, upright chair in the room at a desk/dressing table, but nothing else to sit on with any back support.
When we checked in to our room, the air conditioning was leaking and there was water everywhere – this was promptly fixed. Good service, well done (not sure how it was wasn’t noticed earlier – there was a LOT of water). In cleaning up, they took all our napkins, cutlery and plates and we had to call for them to be replaced (they arrived some time after we left for dinner – which was over an hour and a half after we asked for them to be brought to the room). They didn’t clean up as thoroughly as we first thought, and I had to cover the chair in towels (after sitting on a soaked padded seat) so as not to soil any more clothes. In general, there needs to be some attention to maintenance in the rooms. As well as the aircon there were uneven floorboards near the bathroom, which we kept stubbing our toes on, and a door handle on the cupboard came off (we were sick of asking staff to come and fix things, so we did that ourselves). The public areas could do with a bit of refurbishment, too. In the bar area (which really only had a couple of high stools and a shoddy old sofa in the corner), the chairs were upholstered in tired old floral cushions from the late 1980s – it was not a welcoming place to sit and relax.
Service was a very mixed bag. While some staff members were eager and energetic (but sometimes lacking in skills), others had an attitude that they really did not want to be serving you. Laundry and shoes were put in at 5:30am, and at 9:30pm that same night had still not been returned to the room. We had to ring reception searching for them. Service at breakfast was well below the standard expected. They were more concerned with setting tables for guests who were yet to arrive rather than serving the ones who were there – a guest having to clear their own plates in a place that charges this much is ridiculous. I got sick of attitude when I requested assistance with anything – when I mentioned that they were out of certain food items at the breakfast buffet, the response was “Yeah, yeah, yeah”. Overhearing a guest request coffee, I heard the staff member muttering under his breath and then calling to the man to “wait, wait.” Admittedly, that sole waiter who called out "wait" appeared run off his feet while his supervisor was giving him orders and standing surveying the restaurant area in a purely 'hands off" capacity - it wouldn't have hurt the 'supervisor' to pour some coffee for the guest who was only seated 2 metres from where he was standing. I had to tell staff that the foyer bathroom was out of both toilet paper and towels to wipe your hands. Our friends had a problem with the safe in their room when they first arrived. When they rang guest services to have someone come and fix it, they were told that they would have to wait and that someone would be sent later. Their response was, "No, you can send someone now." There are a handful of staff members who are very obliging and helpful and pleasant, but they don’t appear to be the norm. I do understand that culturally, there may be some differences in the way things are done (and honestly, service has been interesting to say the least throughout our Myanmar travels), but if they wish to be charging western prices in flash hotels, they need to get it right.
Some of the things listed above may seem petty, and if only one or two had occurred, then I probably wouldn't have listed them at all, but when they start to mount up, patience and tolerance start to wane.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.