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“good stay” 4 of 5 stars
Review of Novotel Balikpapan

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Novotel Balikpapan
4.0 of 5 Hotel   |   JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia   |  
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Hotel amenities
Ranked #9 of 30 Hotels in Balikpapan
Singapore River, Singapore
Top Contributor
91 reviews 91 reviews
66 hotel reviews
Reviews in 49 cities Reviews in 49 cities
48 helpful votes 48 helpful votes
“good stay”
4 of 5 stars Reviewed May 12, 2014

stayed here for 3 nights and was my first time here with novotel. i stayed at a different hotel previously and apart from the location, this place is quite private and relaxing. it is a stand alone hotel so u will need to travel by taxi to malls or walk out. 30mins drive from the airport.

check in and out was okie quite speedy, front staffs are friendly and able to recommend local eateries around the hotel. room was spacious comes with bathtub and shower. bed is comfortable. room has free wifi but need to sign in every time u use it. the restaurant offers wide choices for breakfast, so dont miss that.

the swimming pool is great with sea view. it seems like there is a jacuzzi pool but doesnt looked functioning at this time. nearby, there are restaurants across the main road just ask the frontdesk or bell boy for direction. taxis can be booked thru the bell boys who are friendly too.

the only thing that the booking of transport to the airport from the hotel, the rates "varies" as we were given another price that cost more than the previous night when enquired. overall, recommended for business, leisure and families. would be my choice again.

Room Tip: Request for high floor and sea view side which oversee the pool as well.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 4, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan and we sincerely appreciate you taking the time to give us your feedback.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Novotel Balikpapan

Best regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Balikpapan, Indonesia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 23, 2014

One of 5 star hotel in Balikpapan, has a great view of the sea panorama.

near shopping center and Bekapai Park

the facilites are excellent, nice swimming pool and fitness center

good for business and leisure

Room Tip: choose a seaview room
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

We would like to thank you for choosing to stay with us during your visit to Balikpapan and for taking the time to share your appreciation with us.

We are very pleased to read that you had an excellent stay with us.

We cannot thank you enough for your kind support and hope we will have the pleasure of serving you again soon.

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balikpapan, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 21, 2014

Stayed there on May 30th - 31st , 2014.

Ask for early check in, 11.00. but i was not possible.

Arrived on 12.00, informed to check in on 14.00.

Return on 14.00, informed that the earliest 15.00. and kept waiting

Ask for the room key although i was not clean yet on 15.30 and I informed the staff to checked me In.

Going up and room in cleaning, wait for it in the aisle until 16.00

18.05, relieved a call from Front Office Staff through my Cell, informing my room is not ready, and only available for Smoking room at xxx(forgot room number), speechless... I was inside the room already, how is it possible?..
Totally speechless.. What a nice ruined-weekend

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan and we sincerely appreciate you taking the time to give us your feedback.

Your remark has been carefully noted and we can assure you that the necessary steps have been taken to provide the best services to our guests.

We hope we will have the pleasure of welcoming you again soon.

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
166 reviews 166 reviews
162 hotel reviews
Reviews in 68 cities Reviews in 68 cities
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed April 18, 2014

As there are limited choices in terms of international hotel chains, hence would consider this perhaps the best in the city.

Checked in pretty late due to a late flight but the hotel is located less than 20 mins from airport. There was some confusion at the hotel as they failed to recognized my status in Accor group and was not given any special benefits despite being asked. Anyway as it was getting late, I didn't even bother to ask.

What was annoying was that the key card didn't work and I have to go down again to the counter ,not mentioning the very unique way the rooms are numbered!! On the next day, as I was at the restaurant, I was turned away as I was in sandals and told to change to the hotel room sandals if I want to visit the restaurant which I felt ridiculous, firstly my sandal was definitely more presentable than the hotel sandals and also I saw some Caucasian guests also in sandals but not turned away!

Overall other than these, the quality of sleep is acceptable and decent enough hotel to rest.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

Regarding the service of the staff, we have instructed our Restaurant Manager to emphasize on training for the comfort of our future guests.

We thank you very much for your patronage and look forward to having you back with us at Novotel Balikpapan.

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beautifull city
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2014 via mobile

My husband & i stayed 3 nights in room number 320, nice hotel 4 us, with swimming pool & beach scenery, i loved this foods, good service, and i apreciated with dwarf bellboy,i hope someday i will stay again here

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

We sincerely appreciate you taking the time to post your experience on TripAdvisor during your visit to Balikpapan.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

We hope we will have the pleasure of welcoming you again soon in Novotel Balikpapan.

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Samarinda, Indonesia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 2, 2014

it was 12.00 during afternoon and start to check in and the staff said that i should waiting first after keep asking they give me 408 at 15.30,after 4 hour drive with children from tenggarong and then waiting for 3 hours without well come drink,around 30 minutes the housekeeping open the door without knocking first to refill the towel.my connecting door opened by the next door and the door easily opened.pool staff didn't know where the stair is(in case of fire).

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan and for taking the time to post your comment on TripAdvisor.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation and service we want to offer to our guests.

Kindly rest assured that it is our commitment to keep on improving the standard and quality of service and facilities for our valued guests.

Thank you very much for your patronage and we look forward to welcoming you and your family again at our hotel!

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 25, 2014

Was back in Balikpapan and Samarinda for a business trip. Stayed two nights here. We typically stayed at the Grand Jatra or Hakaya Plaza (which is the airport hotel) if we have an early flight to catch. The Grand Jatra was booked out this time.

Pros :
(1) Clean Rooms
The most important thing in my book is a clean room. The Novotel didn't disappoint on this aspect. And in general with other Novotels I have stayed at, the cleanliness is good. Photos of rooms attached

(2) Location
I liked the fact that it was located in a more residential part of Balikpapan versus the Grand Jatra which is connect E-Walk shopping mall. Allowed for a more peaceful and serene feel and better sleep.

Also it is a short walk across the road from Ocean's Resto. It does great grilled seafood and other yummy food.

http://www.oceans-resto.com/

There are also a lot of food options in the shophouses lining Jl. Jenderal Sudiman, which is the main road just outside the Novotel

(3) Complimentary Internet
Something very important these days. And the internet was complimentary, speed was fast enough for emails and general web surfing. Was a bit slow loading of some videos, but not a big deals. And no issues signing in on multiple devices.

Cons :
(1) King Bed was Two Single Beds Joined
Not sure if it was my room only or the norm. Found it odd that the King Bed was actually Two Single Beds joined together. Still slept well, but found it odd. Not sure if that was the norm here.

Conclusion :
An enjoyable stay overall. As mentioned we do typically stay in the Grand Jatra while here on business or Hakaya Plaza if we catching an early flight, I am quite sure the Novotel is going to be an option when we are in Balikpapan for business. Do foresee a return stay in the future

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review, August 1, 2014
Dear Valued Guest,

Warm greetings from Novotel Balikpapan!

Thank you for taking the time to post your experience during your stay at Novotel Balikpapan, we are delighted to hear that you enjoy your stay with us.

Your comments on the facilities and service provided by our hotel are most gratifying and will be shared with the whole team.

Thank you for your kind support toward Novotel Balikpapan and we hope to have the pleasure of welcoming you again during your next visit to Balikpapan.

Best Regards,
Management of Novotel Balikpapan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Wheelchair access
Hotel Style:
#5 Luxury Hotel in Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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