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“good” 4 of 5 stars
Review of Novotel Balikpapan

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Novotel Balikpapan
4.0 of 5 Hotel   |   JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia   |  
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Ranked #9 of 28 Hotels in Balikpapan
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221 reviews from our community

Traveler rating
    44
    106
    46
    15
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Connah's Quay, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 1, 2012

Had the very great pleasure of staying here on business to bring our hard working pilots home after being based here for the last 3 months. Rooms fabulous! Staff amazing! Everything perfect! Hope,very much to return. X

Room Tip: Stay on the 8th or 9th floors. Executive rooms with access to exec lounge. Luxurious!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 3, 2012
Dear TFGJ

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 29, 2012 via mobile

Good location. Eateries and shopping complex nearby. In the heart of the city. Ocean seafood restaurant only 10 mins walk. There are many karaoke bars nearby as well. The closest money changer 15 mins walk.
Every Friday there is a BBQ buffet next to the pool. Go try it. The massage centre is pretty basic but good enough if you wanna relax or have aching body.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 3, 2012
Dear Joe,

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 27, 2012

Had a pleasant stay in the hotel. Staff were helpful, and the food was perfectly fine . We had breakfast most days and there was more than enough choice. Sadly for the first few days the pool was out of action, so managed only a couple of swim sessions. The pool area and changing rooms are a touch dated, but that is being picky.
The location as others have pointed out, is central to the main part of town, and there is plenty of restaurants within walking distance, plus a reasonably modern shopping mall. There is a multiplex cinema there as well.
Our bathroom had this glass window, which was quite strange. The actual bath and shower was somewhat dated, and the suppose mat in the bath for slip avoidance actually created more slip issues than it solved. Truthfully not a set-up you expect in a top notch hotel.
The daily room cleaning, also left a little bit to be desired, on occasions we had to ask for toilet and tissue paper, which seemed odd. Plus the toiletries were not always replaced as they should have been.
There were three lifts, one seemed regularly out of order whilst we were staying there, and there really seemed to be a problem with the 7th floor button, the number of times it bypassed was just annoying. Simple put the lifts were slow, and not really efficient enough.
Asdl was available in the room, but I am now a tablet and smart phone user, so had to access wifi in the lobby, which again I am afraid was behind the mark for a business hotel.
I stayed on a special deal, and upon checkout which we were time tight for catching the plane, I really did have a problem in getting my point that several days of my stay had been pre.paid and indeed included breakfast.
I will say the front desk staff were charming at all times, but just so frustrating. I am still working with the hotel whether they should refund me, or indeed as they claim I owe them.
When asking for my bags to be brought down from my room before I went to breakfast, imagine my horror to discover that it had not been done. Again this is billed as a top business hotel.
Would I stay again, yes I would, because the staff are really pleasant. I would just know to ask and ensure the attention to detail needs a reminder. For the future if I pre pay, then I shall address that with the manager at the beginning .

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 3, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Management
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Brighton
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 23, 2012

Overall this is a really good, modern business hotel with friendly staff. The location is as very central, lobby, restaurants and food about as good as you would expect. The rooms were better than I'd expected - very fresh and modern, in good order. My only real gripe is with the gym. It's a good gym but the air conditioning isn't up to the job. If this is important, choose another hotel. The other issue I had was with some of the front of house staff whose English is almost non-existent and knowledge of the Accor Hotels loyalty scheme was plain wrong! Most staff in the hotel, however, are excellent.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 3, 2012
Dear Mr. Brighton

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and our english language

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 21, 2012

Hotel is located very near to the centre of Balikpapan. It is within 10 mins walk to a decent shopping centre so finding food is not an issue. About 20 mins drive from the airport.
The Superior King room that we had was spacious and clean. Bathroom can be seen from the bed area via a glass panel. I did find the shower temperature hard to control. I was also unable to control the temperature of the aircon. Free internet (lan cable) is provided in each room.
I like the layout of the pool and the view from the elevator was stunning. Did not like the fact that one elevator always seems to be 'down' around lunch time. Not sure if this was because hotel was trying to save power or if there was a genuine problem but this obviously led to longer waiting time. There is a small 'playground' for kids at the lobby.
Overall, it is one of the better hotels in Balikpapan.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, November 22, 2012
Dear Mr. Winston,

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warmest Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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