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“No signs from airport to reach hotel. Bring your own knife for breakfast.” 2 of 5 stars
Review of Hotel Santika Balikpapan

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Hotel Santika Balikpapan
Jl. Marsma Iswahyudi, Balikpapan 76115 , Indonesia   |  
Hotel amenities
Ranked #13 of 26 hotels in Balikpapan
Jakarta, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“No signs from airport to reach hotel. Bring your own knife for breakfast.”
2 of 5 stars Reviewed June 30, 2012

I had to ask three people during my trip from the arrival hall to the airport reception: There are no sign telling you how to go to the hotel from the airport. This a bad.
I found out that no all staff is capable to speak English. Management, assign other positions to these people.
Bring your own knife when you take your breakfast as only a spoon and fork is served. The management has to do their homework again: it is eying Indonesian clientele. Don't expect other cheese then the well known Kraft processed cheese in plastic wrapping.

In the period I used two rooms and in both of them I faced a broken toilet roll holder in the bathroom.

Have to bow to the internet connection which is fast and reliable.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 28, 2012

This hotel is located in the Sepinggan airport, so for you who just transit or just few activities in town this hotel is highly recommended...
It is about 20 minutes to the city center by car.
The room is big and clean, only shower in the room no bath tub, the air condition is very good. Internet speed is fast through cable in the room and wifi in the lobby area.
Breakfast menu is good, mix with traditional and international choices...

Room Tip: Runway view for executive room
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 7, 2012 via mobile

I stay here just one night since I have to catch a 7 am flight the next day out of balikpapan. Got the deluxe room for rp 1.4 million including the mini bar content and buffet breakfast. The room is huge with a living room and 2 LCD screen. My only problem with the room is the low water pressure in the showers and the poor design of the bathroom ehich cause water to splash ecerywhere during baths. Also the floor is sticky so I had to put on the slippers. TV channels selection ate okay. Breakfast selection is standard. What they should improve is the lighting in the lobby hallway and restaurant, it is v poor and doesnt make me feel I am in a hotel. The terminal B outside is much more well-lit.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 5, 2012

This is a clean, satisfying hotel and don't forget the best is the Airport Access on the lower level of this hotel. Sometimes you can ask the staff to help you checking-in your flight. But I prefer to have breakfast, check-in, return to room and relax until my flight time.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Porto, Portugal
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed February 21, 2012

Great location, right on the airport, rooms most of them good, although a lot of moisture, clean rooms and toilets (not common in Indonesia )
Good foot but expensive
Employees English level, very bad!

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 16, 2012

I was there for one night, before we visited the Borneo Orang Utan Survival Foundation. This is an Airport Hotel as it should be - you go down one floor by escalator and you are in the domestic check-in area! Wonderful. The bar is nice, the people attentive, the rooms clean, the bed fine - just one drawback - you cannot open the windows ...

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2011 via mobile

There was a problem when i stayed there. The hot water and shower condition was not consistent. There is no starworld or axn channel. But the room is clean, all new, and we can see the plane sometimes. Has its own mall under. The managers is mingle n always ask for our satisfaction when breakfast time. That's a valuable value.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Santika Balikpapan

Address: Jl. Marsma Iswahyudi, Balikpapan 76115 , Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
Ranked #13 of 26 hotels in Balikpapan
Price Range (Based on Average Rates): $
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