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“Good stay” 4 of 5 stars
Review of Grand Gardenia

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Grand Gardenia
3.0 of 5 Hotel   |   22 - 25 Mannarpuram Junction, Tiruchirappalli 620020, India   |  
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Hotel amenities
Ranked #1 of 23 Hotels in Tiruchirappall...
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Good stay”
4 of 5 stars Reviewed March 14, 2014

Generally, a clean hotel with good service. The pricing is reasonable and we found the bed to be comfortable and bathroom super clean. Excellent breakfast at the rooftop restaurant. Dinner service was a bit slow. I will say this is a damn good place to stay.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

Thank you for sharing your feedback on TripAdvisor.

I am happy to note that you had an enjoyable stay at our hotel and that service and facilities exceeded your expectations.

Your feedback makes us very happy as you enjoyed the ambiance, the food, and the service at the hotel.

Your generous praise is very motivating and inspiring.

I do hope that we have an occasion to welcome you back in the not too distant future.

Kindest Regards,

Ramkumar.R,
Manager - Front Office,
reservations@grandgardenia.com
+ 91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Pondicherry
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 28, 2014

We spent 4 nights in this hotel. It is very clean (and cleaned everyday) and pleasent place, with very helpful and polite staff. Room service and laundry are very good. There are two restaurants there, one downstairs and one with a top roof (serving also bear) - both very good. The hotel arranges also cars for example for excursions around Trichy. Though the distance to the center and Srirangam is rather long, we did not have problems with finding a transport and autorikshaw for 150-200 rupees. The temples of Ranganathaswami, Jambukesvara and Rock Fort and may smaller in and around Trichy are great attractions of this place.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

Thank you for staying at Grand Gardenia, Tiruchirappalli and for sparing your time to post a review on TripAdvisor.

It makes us happy to note that you were impressed by the accommodation and the service and that you will remember Grand Gardenia as an excellent hotel.

We look forward to the pleasure of welcoming you back at Grand Gardenia , Trichy each time you visit Trichy

Kindest Regards,

Ramkumar.R
Manager - Front office,
reservations@grandgardenia.com
+ 91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 27, 2014

This is very comfortable hotel with excellent standards of cleanliness and service. The room service menu is really cheap, 150 rupees for CTM and the food is fine. It is situated near a very busy highway and further investment in more sound proofing would be welcome, but to be absolutely fair it did not disturb my sleep. What did disturb my sleep was the extraordinary mattresses on the bed - this is not a matter of whether you prefer hard or soft ones, but rather not one with hills and valleys in it, that meant you either sank into a deep valley or rolled off a mountain. The mattress should have been replaced many years ago. I noticed in the comments book two guests me before had mentioned that actual springs were poking through their mattress so I perhaps was lucky!
Shame because the staff are trying so hard to be helpful and I found them courteous and professional.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

Thank you for sharing your views with the TripAdvisor community.

I have noted your observation with regard to the mattress in the rooms. I assure you of my personal attention to this matter.

We value your feedback, as it is feedback from esteemed guests like yourself, which assist us to review our systems and procedures in striving for better service.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.

Kindest Regards,

Ramkumar.R,
Manager - Front Office,
reservations@grandgardenia.com
+91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

Hotel Grand Gardenia, Trichy, is a a decent hotel close to the highway. Away from busy city stay, yet near. Its a fairly new hotel therefore its clean. In years to come, if hotel does not maintain cleanliness, it will definitely go down in standards. I noticed stained tiles in the toilet that would be clean if scrubbed and maintained. That's my emphasize, it has to be MAINTAINED! Felt it was unusual to see no ventilation duct in the toilet. I always have problem in locating a clean and nice hotel in Trichy, but Grand Gardenia is a good stay. Bed was very comfortable and had good nights sleep.

Hotel staff helping in the morning breakfast were very unpleasant. We were waiting near the doorway for staff to assist us as we didn't want to just walk in and get breakfast, but they were minding their own business and didn't even greet. Breakfast was sufficient.

Frontline reception staff need to smile and be more pleasant too.

We requested for an additional towel in the evening for my daughter as there were only two towels. Despite 3 phone calls to reception, it never appeared until another call the following morning.

Overall, Hotel Grand Gardenia, Trichy, is a good stay which needs to improve in their PR and MAINTAIN their present cleanliness.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

Thank you for feedback of Grand Gardenia, Tiruchirappalli on TripAdvisor.

I have noted your observation with regard to the service in the restaurant and reception. I assure you of my personal attention to this matter.

I have also noted your feedback regarding the ventilation in the rooms. Our technical team will study the cause.

As and when you plan a trip, please let me know so that I can make arrangements for your stay.

Kindest regards,

Ramkumar.R,
Manager - Front Office,
reservations@grandgardenia.com
+91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
85 reviews 85 reviews
81 hotel reviews
Reviews in 69 cities Reviews in 69 cities
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed February 7, 2014 via mobile

Good easy to find location,prompt and polite check in,nice well furnished big room,Daikin noise free AC , Panasonic TV but cable connection very poor,very soft bed a bit uncomfortable,clean linen and towels, big clean bathroom with glass partition shower area, tasty breakfast, polite and eager to serve staff,fast check out. Will stay here again and recommend to friends. Overall 8/10

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

It was a pleasure to have you stay at Grand Gardenia, Tiruchirappalli and we thank you for sharing your review through TripAdvisor.

We are delighted to note that you had and a comfortable stay at our hotel.

Your generous compliments regarding our flawless service, dining experience, well-appointed room and location is very encouraging and inspiring. Your positive feedback of our staff is also very encouraging.

I do hope that you visit us again in the not too distant future.

Kindest Regards,

Ramkumar.R
Manager - Front office,
reservations@grandgardenia.com
+91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed February 5, 2014

Used to stay in Breeze. for a change booked this hotel but it was great mistake. Hotel too far from city. Auto cost about 200 rupees to city. Although rooms look clean but the sewerage smell from the bath especially in the early morning is unbearable. Poor or no ventilation in the bath.

Food at Kannapar chettinad restaurant is good but a bit pricey.

Will never stay in the hotel again.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 23, 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Grand Gardenia, Tiruchirappalli

It was a pleasure having you stay with us. We appreciate your feedback, as it is indeed the per-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

We have shared your feedback with the concerned department and would like to assure you that the concerns will be certainly addressed.

On behalf of all of us at Grand Gardenia we would like to thank you for your concern.

We greatly value your patronage and look forward to welcoming you back to Grand Gardenia Soon.

Kindest Regards,

Ramkumar.R,
Manager - Front Office,
reservations@grandgardenia.com
+ 9195856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 28, 2014

A very nice hotel - make sure you take rooms away from the highway. The bar has nice ambiance and is a must visit. The food is also very good - must be to the rooftop restaurant. Not to forget the staff at the reception is very helpful.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANDGARDENIA, Front Office Manager at Grand Gardenia, responded to this review, March 17, 2014
Dear Guest,

Thank you for sparing your valuable time to review Grand Gardenia, Trichy on TripAdvisor.

I am glad to note that you enjoyed the well-appointed room, Lounge Bar and the service provided by our friendly and warm staff in reception

Thank you for your encouraging feedback.

The team and I, look forward to welcoming you back to your home in Tiruchirappalli

Kindest Regards,

Ramkumar.R
Manager - Front Office,
reservations@grandgardenia.com
+91 95856 44000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Gardenia

Address: 22 - 25 Mannarpuram Junction, Tiruchirappalli 620020, India
Phone Number:
Location: India > Tamil Nadu > Tiruchirappalli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Tiruchirappall...
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Gardenia 3*
Number of rooms: 38
Official Description (provided by the hotel):
Guests will find all of the finest amenities in each of the 38 rooms in this popular 3-star hotel. Guests will find television, desk, television LCD/plasma screen, air conditioning waiting in each room. In addition, this property in Trichy has restaurant, executive floor, room service, 24hr room service. Guests seeking exercise or leisure will be pleased to find sauna, steam room at the hotel. Everything the hotel does is centered around the guest' experience, ensuring comfort and relaxation. ... more   less 
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