We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Improve check out procedure” 4 of 5 stars
Review of The Khyber Himalayan Resort & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added The Khyber Himalayan Resort & Spa to your Saves list
The Khyber Himalayan Resort & Spa
5.0 of 5 Resort   |   near gondola, Gulmarg 193403, India   |  
Hotel amenities
Ranked #1 of 11 Hotels in Gulmarg
Kozhikode, India
Top Contributor
121 reviews 121 reviews
35 hotel reviews
Reviews in 60 cities Reviews in 60 cities
88 helpful votes 88 helpful votes
“Improve check out procedure”
4 of 5 stars Reviewed October 6, 2013

We had an excellent and a comfortable stay. But they need to improve check out procedure professionally. After paying my restaurant dues and filling their review form, when I was proceeding to my taxi suddenly one person appeared and asked if I had paid the room rent. We felt really offended and did not expect such an attitude from such a famous resort. I stayed near my taxi told them that we had paid in advance through Make my trip portal and had given the vouchers at the time of check in. Another person came out after some time and said no problem and that we could leave. I had a sudden feeling that is Khyber resort only needed international tourist with big credit card in their purse?
Anyhow as a senior contributor, it is my duty to point out the mistake by staff so that they can improve the services. Please take the American plan otherwise your food bill will be very high. I really love the attitude of restaurant manager; Deepak …Property has an excellent view and always take room with balcony. I really loved the kava served at lobby tea stall and I can never forget its aroma. Dr Jain

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Many thanks for choosing to stay at The Khyber Himalayan Resort and Spa. It is our great pleasure to receive your feedback detailing your experience with us. We are happy to learn that you had a comfortable stay with us.

We regret the inconvenience faced by you during your check out. Please be assured that this is a very rare instance and we are very disappointed to learn about it. Guest feedback goes a long way in strengthening our services and amenities, your insights will definitely help us raise the bar of our service making it a seamless experience for our patrons in the future.

We thank you once again for your custom and whenever you plan to visit Gulmarg in the future, feel free to write to me. I will be happy to offer my assistance in planning your trip.

Warm Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

475 reviews from our community

Traveler rating
    305
    104
    35
    16
    15
See reviews for
217
103
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
new delhi
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 6, 2013 via mobile

The decor of the hotel was classy and the rooms were luxurious along with a unique property ,fascinating views were served. The range of restaurants was good. The location was good but it was
damn hard to walk the steppe climb.the service was also good.but the downside is the facilities chart. All the pool,spa,recreation area etc were close at the time I visited . If they are opened soon , this is a definite five star indeed.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

It was a pleasure to have welcomed you at The Khyber Himalayan Resort and Spa.

We are delighted to learn that you had a pleasant experience with us and were impressed with our standards of service and hospitality. It fills us with immense pleasure that we were able to make an impact on you with our carefully crafted menu and the team in the kitchen is inspired to receive your generous comments. Your feedback about our facilities will definitely help us strengthen our offerings in the near future.

We also take this opportunity to inform you that our spa and swimming pool will be operational by December, 2013.

We once again thank you for sharing your experience with us and look forward to your patronage on your next trip to Gulmarg.

Warm Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
5 of 5 stars Reviewed October 4, 2013

Khyber, a good property having excellent ambience and services in Gulmarg.
Specially Mr. Bilal in Calabash is very good person and having good communication skills.
The food is absolutely delicious specially Breakfast having good variety with hygiene.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 8, 2013
Dear Guest,

Many thanks for choosing to stay at The Khyber Himalyan Resort and Spa and sharing your experience on Tripadvisor.

The team is inspired to receive your generous comments on this public platform. We are also delighted to know that you found our services and amenities at par with your expectations. Our associate in Calabash is thrilled to receive your appreciation and the team in the kitchen expresses their gratitude for your custom.

We once again thank you for visiting us and look forward to welcoming you again in Gulmarg in the near future.

Best Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 3, 2013

True luxury resort , perfect value for money . The lobby is beautiful and tastefully decorated in Kashmiri touch . The rooms are excellent with amazing view of valley and mountains , the Breakfast at their Banquet is memorable , the only missing part is THE BAR ...... Rest it is a Jewel of Kashmir ......

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 5, 2013
Dear Guest,

Thank you for reviewing your recent experience at The Khyber Himalayan Resort & Spa and for your appreciation of the resort's services and architecture.

We value your comments as testimonials from our guests are a constant source of inspiration for us. Your appreciation has been relayed to our team in the kitchen and they are thrilled to receive your generous words.

We hope that you will visit us in Gulmarg again. Please write to me at alex.koshy@khyberhotels.com if you need any assistance in planning a holiday with us.

Best Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 3, 2013

We stayed at the Khyber Resort at Gulmarg along with four friends on the night of 29th September. The weather was perfect with just a little chill as we drove into Gulmarg. The property is strikingly beautiful to say the least and is built like a fortress cocooning you in a world of beauty, peace and tranquility. It is unlike most properties that one typically sees at the hill stations- it is very luxurious and tastefully done. The lobby, the tea lounge, the restaurants every thing is very warm and comfortable. The food is quite nice with a fair amount of variety for the breakfast and dinner buffet. The rooms are spacious, very well appointed and comfortable. The staff is courteous and helpful.
The only problem- but that is a big one is the lack of functioning elevators at a '7 star' place which is built over multiple levels in separate blocks that are not inter connected. We were in rooms two levels below the lobby level and each floor had 3 flights of stairs. In spite of the place having a soft launch over a year ago; the lack of a spa,proper gym etc. may not matter but the absence of elevators at a place more than 8500 feet above sea level is a serious issue. In fact, it made us curtail our vacation plan by a day due to the effect of the numerous steps augmenting the high altitude effect.
We found Khyber as one of the most amazing properties at a hill station in India. The presence of functioning elevators will go a long way in elevating the guest experience further.

Room Tip: Choose the rooms at lobby level with a balcony.
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 8, 2013
Dear Guest,

Thank you for taking time out for your review and speaking to me about your overall experience at The Khyber Himalayan Resort & Spa. We have noted your appreciation with regards to the location and upkeep of our resort.

We have also noted your displeasure with regards to some of the areas where we could not meet your expectations. I consider your feedback constructive as it highlights the opportunities we have to improve for a better overall experience. The concerns you have raised are very valid and we will come up with solutions in the best interest of our guests. We also take this opportunity to inform you that our spa and other recreational activities will be operational by December and our Elevators will be functional from November 2013.

We look forward to welcoming you back and assure you of a much better overall experience at The Khyber Himalayan Resort & Spa.

Best Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 stars Reviewed October 3, 2013

Its a beautiful hotel, the food is absolutely delicious and the staff very helpful. The gondola is very close to the hotel. Recommend go both the phases. The sight is absolutely breathtaking. Even though there was no snow in september it was a great trip. Recommend October, jan to march and june july.

Room Tip: ask for the Himalayan Mountain view rooms
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 12, 2013
Dear Guest,

Thank you for choosing to stay with us at The Khyber Himalayan Resort and Spa and sharing your experience with your fellow travelers on TripAdvisor. It is a privilege to receive your feedback detailing your pleasant experience with us. We are happy to note that our services and amenities exceeded your expectations.

Your appreciation about our menu will definitely inspire the team to further strengthen their efforts in adding value to the experience of our patrons. We once again thank you for your feedback and look forward to welcoming you again.

Warm Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 30, 2013 via mobile

The Khyber is an amazing hotel in a beautiful locale. .....the staff very hospitable......the rooms extremely comfortable ......the food delectable.......in short everything seemed perfect.
A special mention for the General Manager Mr Alex Koshy...... Who was extremely enterprising and hospitable and will surely take this hotel to great heights

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, October 3, 2013
Dear Guest,

We appreciate you taking time out to review your experience during your recent stay at The Khyber Himalayan Resort & Spa.

We are delighted to learn that you enjoyed your stay with us. Positive feedback and appreciation from guests like you is very encouraging and motivates us to constantly improvise to create memorable stay experiences for our guests. I have shared your comments with the team and they are all delighted by your warm words of appreciation.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our resort.

Warm Regards,
Alex Koshy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Khyber Himalayan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Khyber Himalayan Resort & Spa

Address: near gondola, Gulmarg 193403, India
Location: India > Jammu and Kashmir > Kashmir > Gulmarg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 11 Hotels in Gulmarg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Khyber Himalayan Resort & Spa 5*
Number of rooms: 85
Official Description (provided by the hotel):
8,825 feet above sea level in the Pir Panjal range of the Himalayas lies a higher order of luxury. The Khyber Himalayan Resort & Spa is spread over seven unspoilt, fir-laden acres, with majestic views of the Affarwat Peaks. This 85-room resort is framed at every vantage point by nature at its most spectacular. The world’s highest ski lift, the Gulmarg Gondola – which takes you to Kongdoori Mountain, is only a short walk away. Meadows and forests that have enchanted travellers for centuries wait to be explored by trekking enthusiasts and undying romantics. Clad in locally sourced pine and slate, the resort is built in a style true to the architectural heritage of Kashmir. In every way the indoors mirror the beauty of the outdoors. Specialty restaurants, a cigar lounge are amongst the necessary luxuries in place. Add to these other thoughtful additions like our children’s club, a mini theatre and a dedicated Activities Concierge and you will find The Khyber is a resort at par with the best in the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Odigeo and Tingo so you can book your The Khyber Himalayan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Khyber Himalayan Resort & Spa Gulmarg, Kashmir

Owners: What's your side of the story?

If you own or manage The Khyber Himalayan Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.