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“14 people 80 to 8, fabulious!” 5 of 5 stars
Review of Neptune Ngorongoro Luxury Lodge

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Neptune Ngorongoro Luxury Lodge
5.0 of 5 Cabin/Campground   |   Ngorongoro Conservation Area 6222, Tanzania (Formerly Exploreans Ngorongoro Lodge)   |  
Hotel amenities
Certificate of Excellence 2014
Andover, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“14 people 80 to 8, fabulious!”
5 of 5 stars Reviewed July 27, 2013

We recently stayed 2 nights at the Exploreans. It started with a nice greeting and professional orientation on our arrival. The staff was always available and attentive to our needs, and looked great in their uniforms. The Units were large and comfortable and came with a pillow menu which we did not need since the pillows supplied were top quality. The grounds of the Exploreans are beautiful with flowering trees and bushes, aromatic lavender borders and a large garden area were vegetable are grown for inclusion in the meals. The food was 5* quality with generous portions and plenty of options. Our family is comprised of 14 people age 80 to 8 ranged from finicky to vegetarian to meat lovers. Everyone was pleased with the meals. The only very minor nit was the pool temp. The Manager did explain 2 of the 6 solar heating cells were out for repair and apologized. So if you are going to Ngorongoro creator to experience the views, wildlife and local masai culture. I would recommend you look at the Exploreans as a place to stay.

Room Tip: All of the rooms are wonderful. They are large and include additional sleeping areas so you might be...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 18, 2013

We were lucky enough to be upgraded here from another lodge, and we could not believe how fabulous it was. Our room was one of the best I have ever stayed in, looking over the jungle, every little detail thought of (including hot water bottles in our bed!), superb service, great food. Even our early morning wake up call was softened when it was accompanied by the delivery of hot coffee and hot milk. Heaven.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 17, 2013

A comfortable break from the camps, but not as authentic. It's new so everything is in beautiful condition, well maintained. (I agree with the "almost sterile' review below.) Service, especially in the dining room, was outstanding. Great location. We had good reason to not stay in any of the lodges in the park, and this is an excellent alternative. It is so close, you don't waste any time getting to the crater. Rooms are huge, and one of the few times I've had the mini-bar drinks included ! I wished that the windows or patio doors had screens. The evening temperature was lovely for open windows, but couldn't do that for fear of bugs. Dining room food was excellent, and had options influenced by local cuisine, which was nice. Very good wines. We didn't care for the picnic lunch menu, which was high on starch, cold noodles, and mayonnaise. They were very well intentioned, but had great difficulty understanding our request for variation.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 16, 2013

This place is a must stay!! My family and I (a group of 8) stayed in 3 hotels/lodges and this was the best hotel on safari - the service and grounds make this place the first place I would recommend. The grounds are beautiful! Everything is so well maintained and perfect landscaping. The view isn't directly of the crater, but there is only one lodge that is and i'm sure that it cannot be nicer then this one. The view is absolutely beautiful though of the lush mountaintops surrounding the top of the crater. Its located minutes outside the park gates, so when your done with your safari you are not too far (although everything takes a long time in Africa), and then they are waiting for you with warm wash cloths and fresh juices. Each cottage is over the top. They are equipped with fireplaces, giant bathrooms with warm showers, a balcony with a great view no matter where you are, living room area with desk and another bed if needed. The service is what made this lodge the most memorable experience. The manager, Stanley, amongst every other employee is very welcoming and eager to help you in any way possible. The manager introduced himself to every guest at the hotel and made it his personal duty to make sure you were comfortable and that you felt welcome. There are people at every corner to make sure you are taken care of and they urge you to take advantage of the amenities they provide like room service, wifi, hot water bottles in your bed, a pillow menu (with everything from lavender pillows to down pillows), all inclusive food and alcohol - all of which are free of charge. There are amenities more i'm failing to mention, but everywhere they can provide you something or comfort you in any way possible they are there. Additional massage service and laundry are available at an affordable rate compared to local areas. The food is great as well and they encourage you to order every course which change every day. The lunch boxes they send you with on your safari days were by far the best that we had compared to the 3 other hotels that provided our lunches. There are so many details you can't describe, but not one detail they fail to miss. Absolute great time!

Room Tip: All Rooms have a view, All-Inclusive option is a must
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 15, 2013

This place isnt a camp or a lodge, its more of a resort, one of the most beautifully landscaped ones I have been to. Whats more amazing is the service, which is top notch. The food was the best I had in Kenya/Tanzania. The room we stayed in was gigantic, it had a full size living room, gigantic balcony (the balcony had a eating table with 4 chairs AND a couch), and the bedroom and bathroom were huge as well. We enjoyed everything about this place. The only negative was that the pool was in the process of being heated and was too cold to use (we were there for 2 nights, I think they said the pool takes like a week to heat). It was relatively close to the entrance for the crater park. Staff was really nice and polite and helpful. Really enjoyed our time here. Mini bar was full with sodas, which was nice, and they had plenty of bottled water. Picnic lunchboxes here were really well packed with a ton of food. The bar had good mixed drinks that were included as well.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, FL
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 13, 2013

After sleeping in rustic accommodations for six days and breathing in sand and dust from all the safaris, the Exploreans Ngorongoro Lodge was a truly welcome change. The grounds are spectacular and include a varied garden that grows produce for the hotel and a lovely lavender hedge that takes you to your cabin. The individual cabins are luxurious. They are spacious while at the same time cozy. The un-restricted hot water was a welcomed change and the electric fireplaces finally gave us a needed warm night's sleep! While the dining service is still a little rough on the edges (ie, they bring the food out as it's ready. In other words, while someone at your table is eating his/her appetizer, you could be served your dessert), the food is decent. They also have a wonderful spa with professional staff. Be sure not to overlook the little store. I bought a few things there and I'm so glad I did since we rarely encountered other shops during the rest of our safari.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 13, 2013

What a pleasure to stay here. Swiss owned and staff very well trained. The standards were very high and customers very well looked after.
Would go there again. A great pleasure.
There is no wsay that you could fault this venue. The management ask if the menu did not look to our requirements then they could do specials. No need the selection was so good

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Ngorongoro Luxury Lodge

Address: Ngorongoro Conservation Area 6222, Tanzania (Formerly Exploreans Ngorongoro Lodge)
Location: Tanzania > Arusha Region > Ngorongoro Conservation Area
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 31 Specialty Lodging in Ngorongoro Conservation Area
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Neptune Ngorongoro Luxury Lodge 5*
Number of rooms: 20
Official Description (provided by the hotel):
Set in 50 acres of virgin Tanzanian bush in the Ngorongoro volcanic landscape, this all suites wood log cabin style retreat is located a few steps from the Game Reserve Gate and 20 minutes drive away from the Ngorongoro Crater that is said to have the most dense concentration of wildlife in Africa. This all inclusive property features 20 spacious private log cabins with fire place, a restaurant, a bar and conference facilities. Indulge in moments of relaxation at the swimming pool or at the Mvua African Rain Spa after a full-day game drive. ... more   less 
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