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“horrible stay -- never ever again !” 1 of 5 stars
Review of At Whale-Phin Guest House

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At Whale-Phin Guest House
8 Grysbok Avenue | Reebok, Mossel Bay 6503, South Africa   |  
Hotel amenities
Ranked #12 of 43 Mossel Bay B&B and Inns
Hannover, Germany
1 review
4 helpful votes 4 helpful votes
“horrible stay -- never ever again !”
1 of 5 stars Reviewed December 28, 2011

The Whale-Phin Guest House offers B&B, when we arrived they told us, that we wouldn't get any breakfast. (We booked the room with breakfast(!!!), we showed the booking receipt but they didn't care, we paid for the breakfast, but we didn't get anything no tea no coffee no cookie nothing ...).
There is no location next to the guest house were you could get a breakfast, so we had to leave hungry. I never ever would go back to this place.

It is very loud and we couldn't sleep longer than 5.30 am ( you can hear everything, etc. the shower and toilet of the neighbors, walking above us, barking dogs in the house .... )

Room Tip: please, if you find smth. else don't stay there, you pay for breakfast and you don't get it
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisJoy, Owner at At Whale-Phin Guest House, responded to this review, January 24, 2012
This was the first booking we received via Booking.com and went through our nightsbridge booking system linked with the prices as shown on Nightsbridge. We never had any problem with the five years with Nightsbridge. A problem must have occurred between the Booking.com and Nightsbridge, which was reported to Nightsbridge. This problem is now solved.
Our tariff for bed and breakfast is R300.00 per person sharing and not R300.00 per room including breakfast. We only do self-catering during December and had no place to prepare breakfast and informed them on arrival. We also indicated the restaurants where they can enjoy a breakfast. Coffee, tea, Rooibos tea, milk and rusks were available in the self-catering unit where they stayed.
This was a very unfortunate incident and will never happen again and invite the couple when they visit South Africa again to have a complimentary one nights bed and breakfast at Whale-Phin Guest House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2011

Dear Louis And Joy

In our 14 days experience of the Garden Route, we stayed at a total of 7 Guest Houses along the route stretching from East London to Cape Town. It is with much happiness to record that our 2 day stay with you at Whale-Phin was the most pleasant experience which has left the fondest of memories for both Paula and Myself. Your Self Catering Units are simple but beautiful and offer your guests enough convenience and comfort to enjoy their stay for whatever their duration of travel.

Your personal touch is also commendable, although subtle it is noticed with the ample offering of biscuits, chocolates toiletry amenities refills and much more, that may not mean much to some, but is testament of your passion, pride and dedication to your work and a reminder that you both are present, without invading your guests privacy and comfort if so required.

The breakfasts are superb to say the least and your interaction with your guests made Paula and Myself feel that we have known you both for ages and when approached by us with humble apologies for breaking some of your cutlery during our Whale Watch on the Breathtaking Patio your honest reply of " I would have been very upset if you had gotten hurt, there are many more plates to break" makes one feel very humble and at home in your presence.

Working and living in Johannesburg we seldom forget the beauty of our coastline and country with its diverse and unique people, climate and landscape and you have not only reminded us of the beauty readily available to be explored, but also the breathtaking views through your bedroom windows of Whales and Dolphins witnessed so peacefully and continuously during our 2 day stay on this stretch of magnificent and historic coast line with Genuine South African Hospitality that you offer on your Little Spot of Paradise. We wish you much success with your well established Haven and look forward to seeing you again and again as often as we can in time to come.

Fondest Regards
Stelio and Paula Avramidis
Johannesburg South Africa

Room Tip: The Catering Units are Superb as you have privacy, convenience and comfort with the most spectacular...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about At Whale-Phin Guest House

Address: 8 Grysbok Avenue | Reebok, Mossel Bay 6503, South Africa
Location: South Africa > Western Cape > Mossel Bay
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #12 of 43 B&Bs / Inns in Mossel Bay
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
At Whale-Phin Guest House is out of town in a safe and tranquil area. We are situated on a dune overlooking the bay of Mossel Bay. Enjoy the unspoilt ocean and “Fynbos” views. From your room spot whales in season, dolphins and plenty of garden birds all year round. Five minutes walk from clean and safe beach. Wireless internet, e-mail, fax and credit card facilities. Come and sleep to the music of the ocean. Do a "Walk with the Lions" nearby. ... more   less 
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