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“Not great” 2 of 5 stars
Review of Center Pastoral Notre de Fatima

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Center Pastoral Notre de Fatima
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Diocese de Ruhengeri, Ruhengeri, Rwanda   |  
Hotel amenities
mayo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Not great”
2 of 5 stars Reviewed November 20, 2013

If you like a nice clean bathroom then this is not the place for you!!!

I was on A trip so I have no IDE how much this place cost but the bathrooms were pretty gross. There were cleaners everywhere cleaning the footpaths but it would seem like nobody graced the bathrooms-ever!!!
Or else they just don't use bleach because there was an awful stink....and after 2 months in frica the smell was up there...

Apart from that t was okay, wi if, rooms fine..no n ideal but clean etc.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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9 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
Sydney, Australia
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 23, 2013

- Feels like a mental institution
- Dorm rooms are uncomfortable
- Toilets in the dorm are of the complex are smelly and badly maintained
- Kept going over to the main building which had new toilets for the conference centre guests
- Showers were warm
- Wouldn't stay here by choice.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dresden, Germany
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed August 24, 2013

We stayed in the Centre Pastoral de Fatima for two nights and used it as a point of departure for our trip to Mount Bisoke. Even though we had to leave very early for the National Park, the breakfast hall opened at 6am sharp and the staff showed great effort to get us a good breakfast before we had to leave at 6:20. Beyond one more friendly encounter with a staff at the reception, who readily showed me three different rooms to choose from, this is the only positive aspects we can highlight from our stay at the hotel. There was no reply to our reservation inquiry per email and the numbers on the website/in the guidebook did not work. The rooms are reasonably clean and spacious, but very bald and with an unmistakable prison feel to them. The smell from the bathroom was foul, which meant that we had to keep the window open even though there were no mosquito nets other than the one over the bed. The linen was clean, but the sheets were too small for the beds and we were sleeping with our feet on the bare mattress. Every time we ran the shower, the entire bathroom was flooded for hours. In the middle of taking a shower the water stopped. While my partner was soaped in under the shower, I went to the reception to enquire about the problem. Despite having explained the situation, the receptionist (who had struck us with his unfriendly attitude before) insisted to come to our room to assess the situation (where my partner was naked under the shower). After more explanation and my insistent refusal, he went somewhere and asked me to wait. I waited for over 15 minutes without him returning. So, there was no assistance what so ever and my question (whether the water had gone out in the entire hotel) remained unanswered. Overall, the standard of service and especially the state of the rooms was unacceptable for RWF 30,000 per night.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Center Pastoral Notre de Fatima

Address: Diocese de Ruhengeri, Ruhengeri, Rwanda
Location: Rwanda > Northern Province > Ruhengeri
Hotel Style:
Ranked #8 of 8 Specialty Lodging in Ruhengeri
Number of rooms: 35
Also Known As:
Center Pastoral Notre De Fatima Rwanda/Ruhengeri

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