employee to spoil a hotel experience. We loved the setting of the Hotel Ksar, the gardens, the breakfast (dinner, not so much), the room, and having cable tv (a rarity in Moroccan riads) to catch some world news on CNN. A very kind man made us cafe au lait whenever we wanted it and it was fantastic. All the staff was lovely...until we met the young woman with the black ponytail who dressed in tight jeans and boots. First thing in the morning, she wanted us to settle our bill for three bottles of water that had been in our room refrigerator (actually, we thought they were complimentary). We paid the 30 dirhams and went on about our business. Whenever I needed help from this person, she was on the phone and not inclined to help me. Then again, when we were getting ready to leave she called us over to the front desk and insisted we settle our bill. For what? The bill for a fourth (mythical) bottle of water. We reminded her that we'd only had three in our room. She insisted that was not the truth. Then she shouted upstairs to the very nice lady who cleaned our room, apparently asking how many bottles of water had been left in our room. This does not make for happy guests, especially when ten dirhams is about $1.20 and most hotels readily give you bottled water for free. As hard a time as we had getting this young woman's attention when we needed something, a couple of men who were checking out had no trouble whatsoever; she flirted with them and hooked arms with them and walked them to their car. Maybe she's a relative of the owners. If not, they need to consider getting a new and friendlier face at the front desk.
- Official Description (provided by the hotel):
- Hotel Ksar Assalassil (Riad) in Eroud renowned for its luxury, impeccable service and fine restaurant, Andalous. With spectacular views of the oasis of Pameraie and desert, hotel Ksar Assalassil is ideal for those traveling for business or pleasure. ... more less
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