This was my first visit to Kenya. Upon arrival the guests were greeted with a traditional serenade by the hotel staff. The general manager was also in reception and greeted the guests. The staff carried our bags and were so friendly and polite. Rooms were very clean and traditional. The setting was breath taking, you'd never believe that you were at a hotel. Meal times were traditional and enjoyable, a lot of fresh fish but all the food was freshly prepared daily. The staff were always on hand to help or replenish your drinks, I didn't even have to move from my sun bed, they continuously came to see if we needed drinks, even if it was a coffee. The entertainment team were always on hand to please or play a game, there are plenty of activities to be done, if desired. Dinner is sometimes seated outside, which is so beautiful it mesmerises you. The general manager Mr Masha arranged a birthday cake for me and staff serenaded me, it was lovely and I was taken a back as I expected nothing so was completely shocked. Most evenings after dinner they would put on a show, from fashion to acrobats. There are a couple of shopping malls close by and local crafts along the road sides. You have wild moneys running freely inside and outside the resort, you also have security on hand to keep some of the cheekier ones at bay, lol. I was very impressed with the fact that the manager was on hand daily and always willing to find time for you, which I found all the staff to be very much the same, very willing to help, there was nothing they couldn't do for you as a guest, a lot of hotels can learn a lot from the staff here.
To sum up, I work for Thomson/First Choice and usually know what to expect from holidays but this time, this hotel exceeded my expectations by far. I would highly recommend this hotel to anyone who's considering visiting Kenya, you won't find friendlier, helpful and genuine staff.
- Also Known As:
- Diani Sea Hotel Ukunda
- Diani Sea Hotel
- Diani Sea Resort Kenya/Ukunda
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