The hotel was very elegant, had all the amenities needed for a pleasant stay. Even though I was not an overnight guest at your hotel I did attend an event there on Saturday October 27, 2012. I was appauled at the service of the two ladies that was working the event. This was not a large event and we were expecting great service since your hotel was well recommended. The gentleman that worked was very pleasant, worked hard to accomodate us and was there when we needed anything. The two ladies on the other hand disappeared for a very long time, I would like to think this is not a standard practice. When they did return one of them walked by me and the smell of marajuana was very strong. She seemed as is she was high on something. I would like to think that if I was to make a reservation to stay at your hotel that the other employees would have better representation than these two ladies. Also, I think your hiring process or company policy needs to require a drug screen. If not you may need to obtain it from now on.
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- Also Known As:
- Hilton Garden Inn Jonesboro Hotel Jonesboro