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“Don't stay here” 1 of 5 stars
Review of Comfort Suites Jonesboro

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Comfort Suites Jonesboro
2.5 of 5 Hotel   |   3404 Access Road, Jonesboro, AR 72401   |  
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Ranked #3 of 17 Hotels in Jonesboro
1 review
2 helpful votes 2 helpful votes
“Don't stay here”
1 of 5 stars Reviewed September 10, 2012 via mobile

Some college friends and I stayed here for a football game weekend based on previous reviews. What a nightmare. We knew it was a bad sign when we checked in but had to wait to go to the room. We were told it was still being cleaned because it was a disaster. No problem we thought, we'll take our bags up after the game. We obviously wanted the room to be cleaned. When we finally got to the room around eleven PM the room next door was complaining because their toilet overflowed and the front desk told them to come down and get a plunger. Apparently the the room below them was having the same problem because as soon as they got back to their room the desk started calling them asking for the plunger back. When the people in the room couldn't fix the problem they asked for the maintenance man who refused to come up. The desk said to plunge harder. Our room smelled like it had housed a smoking party the night before. One of my friends is allergic to smoke so we asked for a different room. We were told the hotel was sold out. We could come down and get febreeze if we wanted it or we could find another hotel. We called the Fairfield Inn next door and it was booked. Since by then it was close to midnight we had no choice but to stay. The next morning while one of us was showering the toilet began overflowing and soaked the carpet in the room. When we called the front desk a room had magically oped opened up on our floor and become available. When questioned about this an extremely rude manager insisted he had had to hold it until 6 am for people who did nt show up. When we pointed out reservations didnt come with room numbers he then changed his story to we had been in our room a while before we complained. How less than 3 minutes constitutes a while none of us could figure out. After we showered in the new room we went to breakfast downstairs. Everything was pretty much gone and trash was overflowing onto the floor. The had two large barrel cans. No bothered to check on the situation. The lady who came over to start clearing way things stated they are instructed not to put anything else out after 8:30. This was a Sunday morning in a supposedly sold out hotel. When we checked out the front desk lady apologized about our stay before we said anything. At that point the nasty manager came out again and blamed my husband who checked us in and drove back home for the confusion. In the end We had a good time inspite of Comfort Suites reminiscing with old friends. But don't make the mistake of staying here or it will be your fault too.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    41
    20
    8
    4
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Overland Park, Kansas
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 25, 2012

This hotel was a nice break from travel on the road. There was a nice full breakfast which offered omlettes. The front desk also offered us the 3rd floor when we mentioned that we liked the top floor. Room was nice and quiet.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2012 via mobile

I was here for a long term stay for work. Desk staff very friendly. Cleaning staff did a great job, even left friendly notes every day. Room was very spacious and smelled clean. Quiet. Close to conveniences but not in a crowded area. Comfortable bed. Nice Stay!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornton, Colorado
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2012

Free beer at 5:00 pm every night. Friendly staff, even if they did recommend Cheddar's restaurant (turned out to be a bad experience). Cookies were warm. Dryer in the laundry room didn't completely dry my clothes.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 17, 2012 via mobile

My family and I went for a baseball tournament. We had a reduced group rate. We were overcharged by $400 and when I reported it to the front desk clerk she assured me it was ok. After finding that it was not ok and taken care of I requested a call from the manager. Mr David Henry is the rudest, most arrogant, and condescending person I've ever spoken to. He is not customer oriented and could care less about the people that stay at his hotel. Bottom line I will never recommend this place or stay here again.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Alabama
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2012

great place to rest and relax and enjoy a mothers birthday party. the staff was excellent, so cooperative. room was so clean & nicely furnished. talked with staff about holding a mothers b'day party & was given the opportunity to have it in the facilities conference room & this was done. was furnished assistance & ameties for the party. next visit to this area will definately stay here.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 28, 2012

It would be hard for me to complain about anything since our experience here was perfect. We stopped in for one night on our to Florida. Internet reservations were a breeze and the room we got actually matched the picture on the site..WOW! The front desk staff were attentive and VERY friendly, and the check in and check out was quick and easy. the lobby is very nice.

Our King Suite was perfect, large and spotless clean. We used the pullout sofa for my son (who said it was comfortable) and the king bed and pillows allowed the wife and I a great nights rest. There was in indoor pool however we checked in late enough that we did not use it.

The breakfast was plentiful with the usual waffles, cereal, fruit ect. The real gem was the fresh omelets made by the really sweet lady looking after the breakfast room. If your traveling with family I would recommend this place in a second.

Room Tip: Rooms on the 1st floor are close to the pool and the breakfast area.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Jonesboro

Address: 3404 Access Road, Jonesboro, AR 72401
Phone Number:
Location: United States > Arkansas > Jonesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Jonesboro
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Jonesboro 2.5*
Number of rooms: 79
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