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“Enjoyable stay” 4 of 5 stars
Review of Crocodile Camp

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Crocodile Camp
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3.0 of 5 Lodge   |   Main Road to Moremi | Matlapeng, Maun, Botswana   |  
Hotel amenities
Ranked #24 of 29 Specialty Lodging in Maun
Leics
Top Contributor
76 reviews 76 reviews
34 hotel reviews
Reviews in 52 cities Reviews in 52 cities
66 helpful votes 66 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed November 13, 2013

We enjoyed our one night stay here in a chalet overlooking the water. It was not luxurious but was clean and adequate, with beautiful views. We had one evening meal at Crocodile Camp, which was barbecued fish, chicken, steak and salad. As we ate our food at night time, with poor lighting, it was impossible to sort out any bones or fat from the fish or meat. Consequently our group erred on the side of safety and ate very little meat or fish that contained bones. The evening meal was overpriced and not good value. Think twice about having a dessert as this did not meet anyone"s expectations and was decidedly poor.

Stayed September 2013, traveled with friends
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42 reviews from our community

Traveler rating
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    10
    16
    5
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Windhoek, Namibia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2013

Me and my wife went on a trip through Namibia and Botswana. We enjoyed respect and African hospitality at all times until we lodged at Crocodile Lodge in Maun, Botswana, where we booked a trip to the Okavango Delta in a Mokoro (canoe). Considering the remarkably high price of 1.600 Pula our expectations were high.

On that particular day, we were the first customers to arrive at the place where our Mokorotrail began and thus did not question the uncomfortable circumstances of embarking on a canoe without any seats. It was only later that we found out that it was the tour main guide who called himself “Poster” who had actually forgotten those seats at the lodge and had even rejected the offer of our mokoro guide to rent seats at the price of only 20 Pula per seat.

As the trip took some five hours the situation in the Mokoro changed from uncomfortable to unbearable. When we finally returned from the trip at 2.30 p.m., we had to wait for 1,5 hours instead of the anticipated 30 minutes until Mr. Poster came to pick us up, which was the last straw for us. Needless to say that the daytrip, which we thought would be a true highlight of our trip and worth recommending, was a disastrous disappointment.

However, the worst was yet to come. When we naturally complaint at the reception of Crocodile Lodge about the missing seats and the long wait, Mr. Poster played the whole issue down, tried to blame others for his own shortcomings, laughed at our proposal of compensation (by means of which the whole issue would have been settled for us) and behaved insultingly in his native language when talking to the other employees present.

When he was finally able to control his aggression, and admitted his mistakes, he offered us a compensation of 40 Pula, which -in his eyes- would have been the value of the seat hire. Considering the price that we had paid, this was by all means unacceptable for us.

The management of Crocodile Lodge only apologized for the inconvenience but still demanded the full price for an absolutely miserable service. Their tactics were to simply pass on and deny responsibility. The conclusion is simple: Book somewhere else!

Room Tip: If you choose to stay here pay a bit more for the exclusive lodges uphill. the other ones at the wat...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulawayo, Zimbabwe
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 6, 2013

What a wonderful place to get away from everything! No internet !(But you can go down the road to Motsana,a unique place and have some refreshments while you email !) The staff at Crocodile Camp were friendly and made us feel at home . The Reed frogs welcomed us the first night, with their melodious tune that sounded like it was being played on a porcelain xylophone ! Such a unique sound! Sitting in the evenings at the out door bar, overlooking the River was soothing . The meals were good ,but the steak and the fresh Fish from the braai, were divine.The rooms were comfortable and this would be so suitable for honey mooners,its so romantic!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 26, 2013

I stayed here for a couple days here & a couple days there while visiting the Delta (camping) and Moremi Game Reserve (luxury lodge). So having staying in all levels of accommodations, this was OK. I really had fun at the bar and we had group dinners catered (buffet as there were 12 of us). We all loved the location, and I enjoyed watching the locals fishing right from the bar deck. I agree with another reviewer that after bush camping, what a relief to have a warm shower, and COLD drinks. The restaurant service was pretty slow - I would go in and order, then leave to go shower, then come back to eat half an hour later. All in all, it was average. But with an awesome location!

Room Tip: Request a newly refurbished room, some are older and rundown
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Borders, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 6, 2012

Stayed here on two seperate nights either side of a spell wild camping in the Delta. As a place to rest your head and have a shower it was absolutely fine. The location is nice by the river - no crocodiles whilst we were there though!

The rooms were basic but fine for what we needed - the beds were comfortable and the room was clean. We never had a problem with the showers in either of the lodges we stayed in, they were powerful enough and we always had hot water.

The bar was good - we had food there one night which was served as a brai (which apparently isn't a barbeque?!) The accompaniments were great but the meat, well, took a bit of chewing let's say.

If you need clothes washed whilst you are here try and hold on or wash them yourself - it is really expensive - you have to fill in a checklist of what you have handed in but you dont get this back, so make sure you make your own list as well! I got mine back with 3 odd socks and two pairs of Bridgedale socks had gone missing - which wasn't the end of the world but they also gave us someone else's complete set of washing which they assured us belonged to our group - and it didn't! (We took it back, don't worry!)

This place is fine for a few nights but I wouldn't want to be booking a whole holiday here.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed October 7, 2012

There are good reasons why Croc Camp is rated poorly on Trip Advisor.....

Firstly, the setting by the river is excellent and the bar is very good. There is a pool and its cool waters are refreshing (if a little cloudier than you might like).

The older rooms are tired, small and unimpressive. The newer rooms (further back from the river) are much better (much more spacious and in better repair).

The kitchen is poor. While the food is OK, you will wait much longer than you might expect for a meal. There seems no reason for this; the wait is there even when there are few customers. If you must stay at Croc Camp, then eat at nearby Audi camp - the food and service is much better there.

On one of our stays, Croc Camp was running an all-night rock concert adjacent to the sleeping accommodations, which meant that we got no sleep at all. It also meant that we had groups of youths wandering around the residential area and trying to enter our rooms. This probably won't happen for you, but it does give you some indication of how the Croc Camp management treats its guests.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerbrand B, CEO of holding company at Crocodile Camp, responded to this review, January 16, 2013
As the CEO of the holding company of Crocodile Camp, I firstly want to thank you for your response. The review on the time delay of service from the kitchen was brought under the attention of the manager of the camp. This is unacceptable. I am surprised by you reference to rock concerts at the camp, and I have requested the manager to respond to this problem, as this facility is an overnight facility for tourists.

Your feedback is valued, and the response from management will be monitored. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss, Norway
Top Contributor
138 reviews 138 reviews
60 hotel reviews
Reviews in 72 cities Reviews in 72 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 24, 2012

A very simpel place with very slow service. The room was dark and in need of refurbishment. The place has a good location by the river. The kitchen uses over one hour to serve a toast for lunch, and the chips tasted fish. We had dinner at the restaurant and orderes soup for starter and fish for dinner. After 75 minutes we got both meals at the same time... And we were the only dinner-guests.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crocodile Camp

Address: Main Road to Moremi | Matlapeng, Maun, Botswana
Location: Botswana > North-West District > Maun
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 29 Specialty Lodging in Maun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crocodile Camp 3*
Number of rooms: 16
Official Description (provided by the hotel):
Crocodile Camp is a 12km drive from the small town of Maun towards the Moremi Game Reserve in Botswana. Situated on the banks of the Thamalakane river, Crocodile Camp hosts an abundance of bird life with the occasional hippo or crocodile visitor, all of which can be viewed while enjoying spectacular sunsets from the bar deck. The camp grounds are beautifully maintained with a private swimming pool for residents and well renowned restaurant for scrumptious meals. Crocodile Camp is the perfect place to overnight en-route to the Okavango Delta or Moremi Game Reserve. The accommodation consists of 16 traditional thatch and brick chalets with en-suite facilities. All chalets face the Thamalakane River and are picturesquely nestled amongst a setting of indigenous trees and plants that are home to an abundance of bird-life. The accommodation offering serves a two tiered requirement: well equipped standard chalets for a comfortable stay and new deluxe chalets, for a more luxurious experience. All chalets are en-suite, with wooden verandas, ceiling fans, mosquito nets and housekeeping. Crocodile Camp campsite is popular for its shady trees and 24 hour security. Situated on the doorstep of the Okavango Delta, it is the ideal stop-over point while on safari. Electrical and water points, braai areas and ablution facilities are available, while pre-erected meru tents can be booked for those too tired to set up. ... more   less 

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