My wife and I arrived at this hotel with a printed confirmed reservation from our New Caledonian travel agent. The hotel receptionist informed us that they were full and that no such reservation existed. She did ring nearby properties to try to find us alternatives but with no success. We left and drove on to Noumea. My travel agent later rang the hotel to ask why this had happened after the hotel had confirmed our reservation by phone and fax. The hotel told her that it was a 'misunderstanding.'
I did expect a letter/e mail of apology but none has arrived.
I know that mistakes can occur but I am left with the impression that 'Les Paillottes' has a very casual and unprofessional attitude towards prospective guests.
- Also Known As:
- Les Paillottes De Ouenghi New Caledonia/Grand Terre