We did enjoy our stay on Santo and thought it was the best part of Vanuatu. Turtle Bay has a great location even though it is 20km from Luganville. With awesome views over the ocean, reef out the front, a bay around the side, only 10 minutes drive or an hour paddle to the Blue holes and 40 min drive up the coast to Champagne Beach, we found it to be great for our needs. The restaurant serves good, tasty, reasonably priced food and the drink prices are also very reasonable. Unfortunately we did find the resort itself to be a bit rundown and in desperate need of maintenance. The bathroom shower was terrible and in real need of new fittings, we couldn't even get the shower head to stay up and it was not a shower as much as just a running tap. There are glass louvres all through the buildings with many missing and alot being loose. My son touched one in the bar and it luckily fell forward into the window mesh rather than onto him, they are dangerous especially if you have young children like we do. They path are cracked, raised and in some places covered with slime where water is leaking across it. I managed to kick my toe taking off a fair bit of skin on the bottom of my toe as well as slip on the slime covered cement behind our room hurting my knee.They have a major problem with ants and any rubbish or food scrap was soon crawling with them even in the rubbish bin and you could not leave any dry food in the kitchen cupboards if you had opened it because it would just be attacked. it would of been good if there were some sealable containers to use so we could keep food.
Other than the manager, the staff are unable to give you basic information. We asked how to get to the Blue Holes and where was the best place was to snorkel and even though it is just out the front of the resort the other staff couldn't tell us. We had the same simple breakfast order for 3 days and the lady serving us still got it wrong everyday. However the worst thing is the 3 dogs at the resort that have access to all the common areas including the bar, restaurant and we even saw the small one in the kitchen. I'm not against dogs in a resort but they should be restricted on where they can play and roam. They would sit beside you while you were trying to eat your meals in the restaurant even though the staff and i, myself continually told them to go, also the couches in the bar were covered with dog hair and stunk like the dogs. They would also continually follow around my son while he was trying to eat a biscuit or have a drink which drove myself and my wife crazy. Two of the dogs a quite large too and it really is an unacceptable and unheigenic to have the dogs around the places where you eat and drink.
This resort could be so much more with a bit of attention and care, it seemed such a waste of the beautiful spot it has to see the state the place was in. Such a shame.
- Official Description (provided by the hotel):
- Turtle Bay Resort, Santo boasts 2 acres of gardens and 120 meters of waterfront. The resort grounds have been designed to provide plenty of secluded areas in which to lose yourself. All our rooms are waterfront, spacious and tastefully decorated with a luxurious island theme. We have an array of activities to suit every taste and fill every day with fun. How about canoeing to the neighboring island, cycling to the fabulous blue holes or snorkeling on the northern reef? ... more less
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- Also Known As:
- Turtle Bay Hotel Espiritu Santo
- Turtle Bay Resort Vanuatu/Espiritu Santo