Room rates at Hotel Mitru were too expensive for me so I took their suggestion to stay for two nights at their sister property Refugio del Turista. Huge mistake! From the beginning, the staff was not very accommodating. They were not friendly nor were they informative about their own properties or about Tupiza (no map, no hotel information, no attempt to speak slowly/explain when it was clear that my Spanish skills were weak). They do not monitor the front door after around 10pm. The first night I stayed, a few travellers got locked out which was very disruptive when they had to ring the bell for 20 minutes around midnight to be let in. There is no wifi, breakfast, or lockers. Since there were no lockers for my valuables, I slept with my money belt underneath my pillow, the first time in over a month of travel. On the morning of my checkout I packed up and left, I was the last person to check out. Stupidly I forgot my money belt hidden from view under my pillow. I realized shortly after and ran back in a panic (within about 30 minutes). The receptionist/housekeeper and had already entered my room to change the bed. My money belt was gone and she denied ever having seen it, although no one else was there. I stood in front of her in tears, begging for my passport back, and she simply stood there smirking at me. I contacted the police, who did question her, but unfortunately there was not much they could do. I will never again support this business or the sister businesses nor would I recommend them to anyone else.
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