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“yuck” 1 of 5 stars
Review of Hillhigh Hotel, Spa and Golf

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Hillhigh Hotel, Spa and Golf
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900 Fourth Street, Horseshoe Bend, AR 72512   |  
Hotel amenities
Ranked #1 of 1 Hotels in Horseshoe Bend
Memphis TN
1 review
7 helpful votes 7 helpful votes
“yuck”
1 of 5 stars Reviewed May 29, 2010

I was not going to review this establishment, though I found it to be completely misrepresented on their website. However, during the course of our stay I changed my mind. First, the facility is dilapidated and unsanitary. The room was not clean, even by a Motel-type standard and that is exactly what Hillhigh is - a motel, not a resort or spa. The wall are painted cinder block. The room had a nasty stained carpet. Nothing "spa" about the place. The front desk closes at 8, as does the indoor pool. Restaurant closes at 9. The worst part of the stay was items belonging to my children were missing from our room. We left for about 3 1/2 hours and when we returned, I discovered my children's movies were missing (about $500 worth). I notified the front desk and explained the situation. I did not accuse any of the employees of stealing - they may have just failed to secure our room properly after housekeeping. Regardless, the owner did not care at all and I got a lame apology from the front desk attendant. Yippee-what customer service! Thief also took my 4-yr-old's new toy car. Classy folks!

  • Stayed May 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed May 27, 2010

Romms have been renovated with some having a jacussi in them. Very good customer service. New management in kitchen with very good food at great prices. An all encompassing resort Close to fishing and hunting.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Top Contributor
185 reviews 185 reviews
116 hotel reviews
Reviews in 80 cities Reviews in 80 cities
335 helpful votes 335 helpful votes
2 of 5 stars Reviewed September 9, 2004

I booked a two-night package deal at this small resort for a weekend trip to visit friends in nearby Hardy, AR. The par 3 golf course, Cedar Glade, is very nice and well kept. However, although golf was supposed to be included, I was informed at check-in that there was a fee.

The restaurant was nice and the food was good, however the 15% discount that came with the package was "no longer honored" and it took 1.5 hours to eat a cheeseburger and get out.

The indoor pool, spa, and jacuzzi were very nice and well maintained for their age. They are the primary saving grace of this property.

The staff are nice, but seem unfamiliar with the specials that are advertised.

The "hotel" is an absolute DISASTER. If you want to visit the spa and course, pay a few bucks for a day pass and STAY SOMEWHERE ELSE. The rooms haven't been updated since the early 1980s and need to be dozed. There were nasty stains on the carpet and rusty water (and a moth) came out of our bathtup spigot. The concrete block walls accent the 25 year old furniture and television perfectly. The old wooden door could have been broken in by any sassy 5-year-old with a swift kick - AVOID.

We enjoyed the spa for one evening and then got a refund for the second night and went to Branson. There are many cabins and private properties for rent in the area which I will choose from on our next trip.

  • Stayed September 2004
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hillhigh Hotel, Spa and Golf

Address: 900 Fourth Street, Horseshoe Bend, AR 72512
Location: United States > Arkansas > Horseshoe Bend
Amenities:
Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Horseshoe Bend
Also Known As:
Hillhigh Hotel, Spa And Golf Horseshoe Bend, Arkansas

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