I was not going to review this establishment, though I found it to be completely misrepresented on their website. However, during the course of our stay I changed my mind. First, the facility is dilapidated and unsanitary. The room was not clean, even by a Motel-type standard and that is exactly what Hillhigh is - a motel, not a resort or spa. The wall are painted cinder block. The room had a nasty stained carpet. Nothing "spa" about the place. The front desk closes at 8, as does the indoor pool. Restaurant closes at 9. The worst part of the stay was items belonging to my children were missing from our room. We left for about 3 1/2 hours and when we returned, I discovered my children's movies were missing (about $500 worth). I notified the front desk and explained the situation. I did not accuse any of the employees of stealing - they may have just failed to secure our room properly after housekeeping. Regardless, the owner did not care at all and I got a lame apology from the front desk attendant. Yippee-what customer service! Thief also took my 4-yr-old's new toy car. Classy folks!
- Also Known As:
- Hillhigh Hotel, Spa And Golf Horseshoe Bend, Arkansas