Having read some of the reviews on trip advisor we did wonder what the lodge was going to be like. That said from the moment we arrived we couldn't have been better looked after. They made a real effort to ensure our dietary requirements were met ( I am vegetarian and my husband is allergic to tomatoes). All the staff were very friendly and willing to help.
We put washing in to be done - one review said it was expensive - well I don't see approx 30p for a shirt or 60p for a pair of trousers is expensive. It was returned smelling very fresh early the next evening.
The restaurant staff did put a basket for tips on the table on our last morning - we checked with our guide what the box on reception was for, he confirmed that was for other staff - laundry, cleaners, reception, security; again having read a previous review I suggested an explanation of this to guests would be helpful. We had no problem leaving tips in both boxes because all the staff were helpful and made our stay very pleasant. They together with the local guides and the wonderful rare lemurs in Ranomafana National Park made this a particularly special memory of our trip to Madagascar.