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“really horrible service and dilapitated” 1 of 5 stars
Review of InterContinental Maracaibo

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InterContinental Maracaibo
5.0 of 5 Hotel   |   Avenida 2 El Milagro, Maracaibo 4002, Venezuela   |  
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Ranked #2 of 15 Hotels in Maracaibo
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“really horrible service and dilapitated”
1 of 5 stars Reviewed January 11, 2012

do not go
very very bad service

bad bad
shows how poorly the people are living in this country

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 2, 2010

Definitely, 5 star are too much here!
The room was quite small, old fashioned (for those who care about) and not perfectly clean (stains on the carpets and on the walls, a pungent smell)
services are good but we experienced some little problems (checking out was advanced as per not better explained "problems", so we had to pay in advance), laundry took 2 days to clean a couple of pants
wi-fi was underdimensioned, so at the evening, when many people connected, it run so slowly it was almost impossible even to open a plain web page
breakfast was good, but a little bit expensive for the place
common area and hall are not so big, while the garden is nice and there is a beautiful swimming pool just by the lake
in all it gave me the idea of a place which was rockstriking in the 50s but now needs a strong renewal to maintain its 5 star rating

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Berlin, Germany
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 6, 2005

... but I would not spend my vacation there. Positive things: Nice people, large mall next door, nice beach and pool (swimming only in the pool!). Beware of the old rooms - they have not been redecorated since the opening of the hotel in the fifties! Try to get a room in the tower (nice view over the lake) or on the third floor. The hotel can be very noisy in certain seasons (christmas time) where loud events may last until late at night. This place is OK for business travelers and for a necessary stop-over but the next time I try another hotel in the town. The 5 stars are probably because it's one of the best hotels in town - but it's less than 3 when compared to other hotels in the world.

  • Stayed January 2004, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Maracaibo

Address: Avenida 2 El Milagro, Maracaibo 4002, Venezuela
Phone Number:
Location: Venezuela > Zulian Region > Maracaibo
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Maracaibo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Maracaibo 5*
Number of rooms: 252
Official Description (provided by the hotel):
The InterContinental Maracaibo Hotel is located over the eastern brook coming from the Lake of Maracaibo. This modern and avant-garde architectural complex boasts 252 rooms ... more   less 
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